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10 steps for implementing Service change
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10 Steps to Implementing S- Change
1. DETERMINE YOUR ORGANISATION’S CURRENT S- PERFORMANCE AND S-READINESS.
ADJUST THE BUSINESS STRATEGY TO SUPPORT THE NEW FOCUS
DEVELOP AND ARTICULATE A CLEAR PURPOSE AND RATIONALE
FULLY COMMIT SENIOR MANAGEMENT TO S- SPONSORSHIP AND OWNERSHIP
INFORM AND INVOLVE ALL KEY STAKEHOLDERS
CHANGE THE PEOPLE MANAGEMENT SYSTEMS TO SUPPORT NEW WAYS OF DOING S- BUSINESS
PROVIDE ADEQUATE RESOURCES
MONITOR PROGRESS
THINK HOLISTICALLY
CREATE A SENSE OF URGENCY
THANK YOU
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