2 saudi arabian airlines presentation 2011

Presented by: Abdulaziz A. Al-Mohisen

Agenda

• Background

• Achievements

• Services

• New Ideas

• Events & Ceremonies

• Benefits

• Flight Crew Training / Awareness

• Movie Production

Purpose of the Study

As the world is becoming a small village all the

human efforts have to join in hands and come

with newly programs to assist the disabled. Saudi

Arabia is very fast growing country with an age of

70 years.

We at Saudi airlines have been in the business of

providing services to the disabled passenger

since 1992.

Approach and Methodology

Background

As there are almost 1,500,000 million disabled citizens and

a total of 28 domestic airports in Saudi Arabia, the

transportation of disabled passengers is very essential. My

government has supported the disabled by giving discount

on all the governmental transportation including Saudi

Airlines where any disabled can get 50% discount on his

flights along with 1 companion and 50% on domestic and

international flights with no limits on the number of flight per

year.

In 1997 Saudi airlines established the onboard services

programs (special need unit). Since then, we have

continuously been studying and researching on what the

exact needs of the disabled community requires in air travel.

We have gathered all the data needed to smooth the travel

by air Background

• Saudi Arabian Airlines Special Needs Unit has been active for

many years now, always seeking to anticipate the needs of

special needs passengers

• Along the way, we have been appreciated and recognised, by

international organisations, local institutions, governments

and above all passengers themselves

• Today, we will summarise our accomplishments for your

consideration

Background

• Mercury Gold Award „92

• From the international flight catering Association for creating a special meal for the visual impaired

• Mercury Gold Award ‟97

• From the international flight catering Association for Deaf Communication Passenger Guide

• The First Millennium Presidents Award „ 2000

• From the international flight catering Association & the international in-flight food services

Association for across the board services for special need passengers

• Award of Merit / Appreciation „ 2000

• From the Onboard Services Magazine Orlando USA

• Diamond Award for Autistic Meal „2000

• From the Onboard Services Magazine Orlando USA

Achievements

• Any special needs passenger can benefit from the personal

care & attention offered from special needs unit.

We address requirements together with wide range of

dedicated services for their convenience:

1. Meal Services

2. Special Treatments

3. Collaterals

4. Wheelchair accessible onboard toilets

Services

• Meal Services

Three type of meals for the special needs passengers :

1. Autistic Passenger Meal

2. Visual Impaired Meal

3. Liquidized Meal

Services

Services

• Special Treatments

1. Counters

We have a special needs facilities with its dedicated

Staff and counter units in (Riyadh, Jeddah &

Dammam)

2. On Standby in emergencies

We are at the main airports in the

Kingdom with Stretchers, ambulances, oxygen facilities

And mobile lift to transport the special needs passengers

From wheelchairs to the aircraft (advance request)

Through reservations

Services

• Collaterals

To make sure that everything is easier for our special

need passengers we provide them with special

collaterals such as :

1. Braille Safety Instructions Guide

2. Deaf Communications Passenger Guide

3. Braille Menus

4. Al Fajer Magazine Braille

Services

Services

New Ideas

We are always looking to insure that the people with special needs

are given the best treatment by being their voice by participating in

several related events & ceremonies to show the type of services

that we provide as well to get close to them by hearing what their

needs and try to provided to them in the near feature:

Events & Ceremonies

Events & Ceremonies

Events & Ceremonies

Events & Ceremonies

Events & Ceremonies

Events & Ceremonies

Events & Ceremonies

Events & Ceremonies

Benefits

The special need department with the affiliation with our loyalty program from Alfursan department is introducing a renewed featured called “Friends of Alfursan”

Friend of Alfursan is basically a sub brand of Alfursan but will be handled by the Special Needs department through a special dedicated unit which is in an on call duty 24/7 to serve and help the disabled passenger either to be in board or on the ground

We have over 4000 disabled subscribed passenger with Alfursan Program

The Friends of Alfursan member is given an attractive mileage reward package as they are eligible to get a free ticket when they acquire 15,000 miles which is less than the requirement of a normal passenger (25,000 miles)

We are also building a dedicated call center for this purpose

All what need to be part of this program is to fill the application, a booklet and an Audio CD is also been developed for the peoples with low visions disability

Membership Card

Application Form

Flight Crew Training / Awareness

Movie Production

Help us to put a smile on their faces

Thank You