Activate Your Team

© Mike Rother & Bill Costantino TOYOTA KATA

..

Five Questions to

Activate Your Team

Bill Costantino Mike Rother

With: Gerd Aulinger Barb Bouché

Beth Carrington Håkan Forss

© Mike Rother & Bill Costantino TOYOTA KATA

Wehaveonlylimited/meineachworkdaytomakeimprovements,andyourcompe/torsarerightbehindyou.

Ifyou’regoingtoini/ateimprovementac/vity,ensurepeopleareworkingonthosethingstheyneedtoworkontoachieveimportantgoals.

THEIMPORTANCEOFGOAL‐DIRECTEDTHINKINGANDACTING

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© Mike Rother & Bill Costantino TOYOTA KATA

Thisisalsoimportantbecauseifyouwantyourteamstobeengagedwhentheyworkonimprovementtheyshouldbeworkingonsomethingmeaningful…

…notonlyrandomwastesorproblemssomebodyspo@edonawastewalk.

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© Mike Rother & Bill Costantino TOYOTA KATA

LET'STAKEALOOKATWHAT'SGOINGONINALOTOFCOMPANIES

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© Mike Rother & Bill Costantino TOYOTA KATA

Weconductwastewalks…oHenwithpeoplenotinJmatelyfamiliarwiththeprocess

5

© Mike Rother & Bill Costantino TOYOTA KATA

WequicklyidenJfyalistofrandomwastes

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“Wasteswecaneasilysee”•  Lengthychangeovers•  Walking•  Toomanyoperators•  Partshortages•  Poorcelllayout•  Poorpartspresenta/on•  Operatorsnottrained•  Machinedown/me•  Nostandardizedwork•  PoorHousekeeping•  Inventory

© Mike Rother & Bill Costantino TOYOTA KATA

TheaHermath...WeinvestvaluableJmeandresourcestryingtoeliminatethesewastes

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CIManager

AreaManager

OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?

© Mike Rother & Bill Costantino TOYOTA KATA

Buttheymaynotbewhatweneedtofocusontomeetourgoals

8

CIManager

AreaManager

OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?

© Mike Rother & Bill Costantino TOYOTA KATA

Buttheymaynotbewhatweneedtofocusontomeetourgoals

9

CIManager

AreaManager

OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?

Well,wehaveafuture‐statemap…

© Mike Rother & Bill Costantino TOYOTA KATA

Buttheymaynotbewhatweneedtofocusontomeetourgoals

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CIManager

AreaManager

OK...astheVPsuggestedonhiswastewalk,howdowechangethisoverinhalfthe/me?

Well,wehaveafuture‐statemap…

…andourcurrentfocushasbeenanewschedulingpa@ernforthisprocess.

© Mike Rother & Bill Costantino TOYOTA KATA

“Iseetoomuchwalking!” “Iseealackofvisualcontrols”

“Iseeadevia9oninStep4”

“Iseetoomuchrework”

“Let'simplementwhatIsawonabenchmarkingtrip”

“Weshoulddo8‐stepproblemsolvingonthat”

“Iseethisproblem.Let'sfixit.”

“Let'sasktheoperatorswhattheythink”“Ijustno9cedthisabnormality”

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BethCarrington

TheWasteWalkapproachisundisciplinedandarbitrary,basedonwhateveraperson’sperspec/vehappenstobeatthatmoment.

© Mike Rother & Bill Costantino TOYOTA KATA

“Iseetoomuchwalking!” “Iseealackofvisualcontrols”

“Iseeadevia9oninStep4”

“Iseetoomuchrework”

“Let'simplementwhatIsawonabenchmarkingtrip”

“Weshoulddo8‐stepproblemsolvingonthat”

“Iseethisproblem.Let'sfixit.”

“Let'sasktheoperatorswhattheythink”

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BarbBouché

Iagree.Aswelookaroundeachofusisnaturallybiasedinwhatweseeandviewasimportant.

TheWasteWalkapproachisundisciplinedandarbitrary,basedonwhateveraperson’sperspec/vehappenstobeatthatmoment.

“Ijustno9cedthisabnormality”

© Mike Rother & Bill Costantino TOYOTA KATA13

We'reunlikelytobeatthecompe//onthisway.Iknowtroubleshoo/ngisnecessary(thingshappen!).BECAREFULthough,wastehuntsortroubleshoo/ngarenotanimprovementprocess.

© Mike Rother & Bill Costantino TOYOTA KATA14

Yeah,PDCAwithoutatargetcondi/onisliketryingtolearnfromrandomness!

We'reunlikelytobeatthecompe//onthisway.Iknowtroubleshoo/ngisnecessary(thingshappen!).BECAREFULthough,wastehuntsortroubleshoo/ngarenotanimprovementprocess.

© Mike Rother & Bill Costantino TOYOTA KATA15

TheImprovementKataisdifferent.ItinvolvesSystemaJcStrivingtowardadefinedTargetCondiJon.

HåkanForss

© Mike Rother & Bill Costantino TOYOTA KATA16

TheImprovementKataisdifferent.ItinvolvesSystemaJcStrivingtowardadefinedTargetCondiJon.

GerdAulinger

Notjustiden/fyingandaddressingindividualimprovementopportuni/es.Thedifferenceisdrama/c!

© Mike Rother & Bill Costantino TOYOTA KATA

What do we need to do?

TargetCondition

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What can we do?

Judgments

Opinions

Lists of countermeasures

Voting

Blame

No/cethedifferencethiscreatesforyourteam.

© Mike Rother & Bill Costantino TOYOTA KATA18

No/cethedifferencethiscreatesforyourteam.

Prac/cingthepa@ernoftheImprovementKatateachesateamhowtoconductasystema/candscien/ficimprovementprocess.

What do we need to do?

TargetCondition

What can we do?

Judgments

Opinions

Lists of countermeasures

Voting

Blame

© Mike Rother & Bill Costantino TOYOTA KATA19

© Mike Rother & Bill Costantino TOYOTA KATA20

HERE'SASTEPYOUCANTAKE

© Mike Rother & Bill Costantino TOYOTA KATA

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions Thetargetcondi/on

21

MOBILIZEYOURTEAMMORESYSTEMATICALLY

AsktheseFiveQues/onswheneveryourteammeets.

© Mike Rother & Bill Costantino TOYOTA KATA

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions Thetargetcondi/on

22

MOBILIZEYOURTEAMMORESYSTEMATICALLY

AsktheseFiveQues/onswheneveryourteammeets.

That'sakatatoprac2ce

© Mike Rother & Bill Costantino TOYOTA KATA

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions Thetargetcondi/on

23

Whoa,Baby!!

MOBILIZEYOURTEAMMORESYSTEMATICALLY

AsktheseFiveQues/onswheneveryourteammeets.

Whenaskedinthisordereverydaytheseques/onscreateforwardmo2on!

That'sakatatoprac2ce

© Mike Rother & Bill Costantino TOYOTA KATA24

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions

KeeptheFiveQues/onsinmind.

STARTTODAYAddstructureandfocus

© Mike Rother & Bill Costantino TOYOTA KATA25

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions

Hmm…I'llaskthe5QuesJons

KeeptheFiveQues/onsinmind. Tryitandsee.

STARTTODAYAddstructureandfocus

© Mike Rother & Bill Costantino TOYOTA KATA26

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions

Hmm…I'llaskthe5QuesJons Itmaychange

howyouandyourteamthink

KeeptheFiveQues/onsinmind. Tryitandsee.

STARTTODAYAddstructureandfocus

© Mike Rother & Bill Costantino TOYOTA KATA

OnthenextpageisatemplateofquesJoncards.Downloaditandprintitoncardstock.

TakeaquesJoncardalongwheneveryougotoameeJng,huddle,JermeeJngorgembawalk.

GothroughtheFiveQuesJons‐‐inorder‐‐duringthemeeJng,eitherasagrouportoyourself.

ThetemplateisalsodownloadableontheLeanEnterpriseIns/tuteImprovementKata&CoachingKatawebpage

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1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

Five Basic TK Questions

© Mike Rother & Bill Costantino TOYOTA KATA

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

5 Questions for Every Meeting

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

5 Questions for Every Meeting

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

5 Questions for Every Meeting

1. What are we trying to achieve?

2. Where are we now?

3. What obstacle is now in our way?

4. What!s our next step, andwhat do we expect?

5. When can we see what we!velearned from taking that step?

5 Questions for Every Meeting

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© Mike Rother & Bill Costantino TOYOTA KATA29

DEVELOPNEWHABITS…

© Mike Rother & Bill Costantino TOYOTA KATA30

DEVELOPNEWHABITS…

“Togetwhatyou’veneverhad,youmustdowhatyou’veneverdone.”

~Authorunknown

…TOSEENEWRESULTS!