An Introduction to The Spiceworks Help Desk & User Portal

An Introduction toThe Spiceworks Help Desk

& User Portal

This Afternoon’s Topics:

Help Desk- Why Use a Help Desk Anyway?- Understanding Ticket Workflow- Ticket Creation & Organization- Working a Ticket in Spiceworks

This Afternoon’s Topics:

User Portal- Why Use a User Portal Anyway?- Managing Communication - In & Out- Setting Up Your User Portal- Managing Your Content

“If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you discover that you have two hands - one for helping yourself, the other for helping others..”

- Audrey HepburnAmerican Actress

“You cannot help men permanentlyby doing for them what they coulddo for themselves.”

- Abraham Lincoln16th US President

“An integrated help desk solution isan imperative part of any modern information system. It yields healthier networks, happier users, and saner systems administrators.”

- Sir Winston ChurchillBritish Prime Minister

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Help!.

TicketResolution

Ticket

Resolution

Response Collaboration

ReportingChange

Help Desk

How Tickets are Submitted

User Portal

Email

Admin