Beyond the Bandaid: The Critical Difference Between Ethics and Compliance Training and Why It...

Beyond the Band-Aid

Beyond the Band-Aid

The Critical Difference Between Ethics and Compliance Training and

Why it Matters to You!

By Mark S. Putnam & Frank Bucaro (CSP)

Presenter:

Mart Putnam

President

Global Ethics University

mark@onlineethics.net

.

Host:

Jessica Petry

Sr. Marketing Specialist

BizLibrary

jpetry@bizlibrary.com

@JessLPetry

Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary

Improve employee performance with the largest and fastest-growing library of training videos.

Beyond the Band-Aid

Questions to Ponder…

• How can I teach ethics and compliance and make it really stick?

• What can I do get meaning back into ethics and compliance programs?

• How do I get out of my compliance training rut?

• How can our ethics training programs change the culture of our company?

• How can I make a genuine positive difference in the lives of people and in our society?

Beyond the Band-Aid

Letter or “Spirit” of the Law

Compliance = “Letter” of the Law• A reactive concept

• To obey or not obey…that’s it!

• Enforceable

Ethics = “Spirit” of the Law• A proactive concept

• To obey is a choice – how, when, why, and what are the consequences

• Not enforceable

Beyond the Band-Aid

Examples

Compliance

• Code of conduct

• Sexual harassment

• Diversity

• Antitrust

• SOX

Ethics

• Decision-making

• Good choices

• Integrity

• Honesty

• Character

• Leadership

Beyond the Band-Aid

Chat feedback…

What kinds of “ethics” training is done in your company? Please share your example.

Beyond the Band-Aid

Apples & Oranges

Compliance & Ethics

• Both are fruit

• Both are different

Therefore the training must be different!

Beyond the Band-Aid

It’s About Purpose!

Is the purpose of your ethics training just to fulfill a requirement (a have to) or is it a chosen proactive

approach to help deal with future situations?

Beyond the Band-Aid

The Band-Aid

• Quick fix - no real problem is solved

• Lacks thoughtful consideration of cause and effect

• Cheapens the concept of ethics

• Undermines skills of discernment and moral decision-making

Beyond the Band-Aid

What are the barriers?

• Money

• Time

• Tools & infrastructure

• No leadership

• Systemic dysfunction

• Purpose & vision

• Needing priorities!

Beyond the Band-Aid

Chat feedback…

What are your barriers?

Beyond the Band-Aid

Suture the Problem!

• Ongoing – not drive-by ethics training

• Skills are taught, modeled, and reinforced

• Ethical theories and research are explained and internalized

• Ethical resources are available

• Real-life case studies and scenarios are used

Beyond the Band-Aid

Beyond the Band-Aid

Companies Doing It Right…

Parker Hannifin

• Values a part of their culture and are explicitly stated on its website, specific, and “real”

• Winning With Integrity Program

• Company makes a serious investment in building a ethical culture through initiatives, education, programs, publications, and overall culture.

• “Culturally rich” company that builds on its history.

Beyond the Band-Aid

USAA…It’s About Values!

• Values are clearly communicated by the the CEO.

• COC includes an ethical decision-making model…”How To”

• COC includes real scenarios throughout.

• Values are integrated into code of conduct –it’s more than just do’s and don’ts!

• Company culture…values, values, values!

• Consistent theme of trust.

• Ethical decision-making model.

• Practical tools…Q & A, FYI, how to

• Written in plain English!

• Obvious company culture

Beyond the Band-Aid

Chat feedback…

Describe any similar elements from your company’s code of conduct.

Beyond the Band-Aid

Can I do this?

YES!! You don’t need a million dollars for consultants, programs, & initiatives!

1. Start at the top! Leadership…Leadership…Leadership

2. Start small and change your culture one step at a time

3. Be CONSISTENT.

Beyond the Band-Aid

Five Steps to Building an Organizational Culture*

1. Teach it

2. Define it

3. Live it

4. Measure it

5. Reward it

*Used with permission from Air Weinzweig, Zingtrain.org

Beyond the Band-Aid

Chat feedback…

Share how your company builds a positive culture. What are your successes?

Beyond the Band-Aid

Summary

• Remember your purpose!

• Character, trust, and integrity matters!

• Suture #1 - Ongoing – not drive-by ethics

• Suture #2 – Make skills taught, modeled, and reinforced

• Suture #3 - Explain and internalize ethical concepts and theories

• Leadership and company culture matter!

QUESTIONS

Character Matters!

Video Series

1. Character Matters! Connecting Character in the Workplace

2. Character Matters! Your Moral Compass

3. Character Matters! Standing on Principle

4. Character Matters! Character and Courage

5. Character Matters! The Character Makeover

Character in the Workplace

Ethical Decision-Making SkillsVideo Series

1. Me First! Building a Balanced Ethical Perspective: Ethics and Ego at Work

2. Me First! Building a Balanced Ethical Perspective: The Golden Rule

3. Me First! Building a Balanced Ethical Perspective: Greed - Choosing Principle Over Profit

4. Me First! Building a Balanced Ethical Perspective: Focusing on Others

Building an Ethical Perspective

Beyond the Band-Aid

Thank you!

Mark S. PutnamGlobal Ethics University

Email: mark@onlineethics.netWebsite: www.globalethicsuniversity.comE-Learning: onlineethics.net

Jessica Petry

Sr. Marketing Specialist

jpetry@bizlibrary.com

@JessLPetry

@BizLibrary