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Business Etiquette:

Do’s & Don’ts

Emily Post

“Whenever two people come together and their behavior affects one another, you have etiquette. Etiquette is not some rigid code of manners, it’s simply how persons’ lives touch one another.”

Genderless… or Is

it?

Business Etiquette: Dining

Chivalry… not in my office

• Who opens the door?• To stand or not to stand?• May I get your Chair?• May I help you with your coat?• Where are we again?

That’s My Cab!

• Who’s cab is it really?• Where do I sit?• Cash Credit or

Debit?• My limo or yours?

Oh This is Delicious

• Who’s hand do I shake?• Now why can I pull out her chair?• Smile

Business Etiquette: Cell

Phone

Cellulitis

Business Etiquette: Cell Phone Do’s & Don’ts

• Keep your voice down• Step out• Turn your cell phone off• Turn phone on vibrate or silent• Loud and annoying ringtones

Business Etiquette: Cell Phone Do’s &

Don’ts• Small talk• Holding inappropriate conversation in

public• Rudely interrupting conversations• Texting while talking

Confident or

Clueless

Business Etiquette: Dining

Arriving•Don’t be late•Wait for host /guest to arrive

Seating•Host seats guests•Ask before sitting

Business Etiquette: DiningDo’s & Don’ts

At the Table•The napkin•Chair or Table•Blowing your nose

•Ordering•Alcohol•Eating first

Business Etiquette: DiningDo’s & Don’ts

Salt and pepper

•Pass both•Taste your food first

Utensils

Business Etiquette: DiningDo’s & Don’ts

At the table

•Bring the food to your mouth•Chew or talk•Ask what is in the food•Ask for anything you don’t see•“No Thank You” when declining food•Blow on your food

Business Etiquette: DiningDo’s & Don’ts

•Blot your lips before taking drink•Apply or touch up makeup•Use a toothpick

Business Etiquette: DiningDo’s & Don’ts

The end of the meal•Push your plate away•Stack your plates after eating•Unwritten code that you are done

Business Etiquette: DiningDo’s & Don’ts

A Handshake, A Kiss,

or A Bow

Business Etiquette: International

Business Etiquette: International A Handshake, A Kiss, or A Bow

• In Japan shake, bow or both

•In Eastern Europe shake hands firmly•In India and Arabia men do not shake hands with women.

Business Etiquette: International A Handshake, A Kiss, or A Bow

• In Latin America do “the abrazo”• In France rub cheeks and kiss the air•Pass out business cards like in poker.

Business Etiquette: International A Handshake, A Kiss, or A Bow

• In China a gift of handkerchief or a clock•Universally chocolate is a safe gift to give•Never give a gift with a sharp object• In India don’t offer a gift of cowhide

• Bowman, Judith. Don't Take the Last Donut: New Rules of Business Etiquette. New York, NY: Fall River, 2009. Print.

• Everding, Maria Perniciaro. Panache that pays: the young professional’s quide: how to outclass your competition. GME Publishing Co. St. Louis, MO. 1997. Print.

• Backpack to Briefcase: Steps to a Successful Career. Bainbridge, WA: Life After Graduation, 2006. Print.

• • "Kiss, Bow, or Shake Hands." Learn International Business Etiquette - Kiss, Bow or Shake

Hands. Web. 20 Apr. 2011. <http://www.kissbowshakehands.com/international-etiquette-elearning.html>.

• "The Basics of Business Etiquette." Image Consultant | Image Consulting | Fashion Tips for Women. Web. 22 Apr. 2011. <http://www.fashionforrealwomen.com/>.

• "Business Dining Etiquette - Etiquette Scholar." Dining Etiquette | Table Setting | Wine Etiquette | Toasts | Gourmet Guide | Etiquette Scholar. Etiquette Scholar. Web. 22 Apr. 2011. <http://www.etiquettescholar.com/dining_etiquette/business_etiquette.html>.

• "Business Etiquette Quiz - Test Your Business Etiquette - GradView." Graduate School Search - Graduate School Guide - GradView. GradView. Web. 22 Apr. 2011. <http://www.gradview.com/articles/careers/etiquette.html>.

Business Etiquette: Resource Page