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This Document contains the Case Study of SURE!'s Unified Communications. SURE! is A MagnaQuest Product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
Citation preview
Product Snapshot
Copyright@2014 SURE! All Rights Reserved.
Broadband & Telecom | Cloud | Media & Entertainment | Managed Services
Unified Communications | Utilities
Agenda
About Magnaquest
Our Journey
Product Line
Industry Focus
Solution Offering
USP & Key Differentiators
Value Proposition
Awards & Accolades
Q & A
About Magnaquest
Key Facts
• Established in 1997
• Offering Real-time Billing ,CRM & Service Fulfillment solutions to Converged networks
• More than 450 employees
• Software R&D facility in Hyderabad, India; Subsidiaries in Malaysia, US, UAE & Zambia
About Magnaquest
Globally Proven
• 150+ satisfied customers
• Deployed in over 30+ countries
• Expected to manage over 30 million subscribers by 2015
• Strong player in the medium to large customer segment worldwide;
Market leader in India
Continued…
About Magnaquest
Domains
• Cloud (IaaS, SaaS, Unified Communication)
• Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play
• Telecom, MVNO & M2M
• Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT)
• Utilities
Continued…
Our Journey
Product Line
CRM
CONTACT CENTER SOLUTION
• Empowers organizations with a comprehensive Customer Engagement
Process through an integrated Contact Center & IVR Solution
FIELD FORCE AUTOMATION
• Empowers organizations with a complete customer relationship
lifecycle management at their door step !
• Enables subscription based businesses to support 360-degree view of sales,
marketing, inventory, customer support and beyond
Continued… Product Line
Real Time Pricing
• Real time Pricing of the usage events and subsequent authorization
of the service
CONVERGED BILLING
• Real time and pre-integrated billing engine that maximizes revenue for
converged networks accurately and efficiently.
AAA
• Integrated management of Authorization, Authentication & Accounting
in converged networks --- ASSURED
Continued… Product Line
PCRF
• Real Time policy Enforcement for superior Customer Experience &
Revenue Optimization
BUSINESS INTELLIGENCE
• Tool that helps you see hidden trends, business insights and
inefficiencies, and enables you for intelligent decision making.
CAMPAIGN MANAGEMENT
• Assists businesses and organizations in connecting with their
customers worldwide through multi-channel marketing.
Cloud Industry Focus
Infrastructure-as-a-Service
• Datacenters providing cloud computing services, managed services or
co-location services)
Platform-as-a-Service (similar to Amazon App Store)
Software-as-a-Service
X-as-a-Service
• Any vendor providing *ANY* sort of
Solution-as-a-Service
Unified Communication
01
02 03
05 04
SURE! Offering
SURE! Offering for Unified Communications
Market & Challenges
Automated Service Activation &
Deactivation
01
02
03
04
05
06
07
On the fly Service Bundling and tariff changes
Managing Call Termination with Partners
Rating of Multiple Call Types and Service
Bundles
Billing & Collections Management
Technology Compliance
Real Time Event Pricing and Response
08
09
Interconnect Revenue Settlement & Reconciliation
Prepaid Top-ups
We Recommend a Solution
Empower Service Providers with “best practices” in the areas of product catalogue
management, contract management, billing, mediation and interconnect revenue
settlement.
01
03
02 Enable service providers to better focus on their core business and service delivery.
Minimize revenue leakage with real time rating of CDR’s , UDR‘s and online revenue
sharing with partners
Continued…
We Recommend a Solution
04
Provide transparency to customers through online web self care with complete
usage statistics, invoices & payment details.
05 Enables quick launch of new services and ensures faster time to market.
06 Option for customers to set correct policies and avoid ‘bill-shock’
07 Improve revenues through credit limit enforcements & extensive payments follow up
processes.
Benefits
Converged BSS – Functional Overview
Solution Differentiators
Domain Expertise
End-to-End Solution
Co
nsu
ltin
g A
pp
roa
ch
Software Licensing Delivery Models
Multi-Level Billing Capability
Observer Agent Technology
Customized and Flexible Business Process
Integration
Increased Customer Satisfaction
Ma
na
ge
d S
erv
ice
s
Why SURE!
Integration Experience in the Eco-system
• Network Elements (Virtualization Platforms, Bandwidth Managers, AAA servers, CAS)
• Service Portal
• Third Party systems (Financial Accounting providers; ERP; CRM/ Sales force;
• Payment Processing Platforms / Payment or Bank Gateways / ACH ; IVRS & CTI ;
Mobile SMS )
Industry Focused Product Roadmap
01
02
Cost effective and flexible Software Hosting/Licensing options
03
• Multi-Tenant Hosting
• Dedicated Hosting
• On-Premises Hosting
Unique Selling Proposition – Product & Practices
Product & Practices
Out of the Box Solution - Configure &
Use, Faster Roll out
Rule Driven Engines - No coding, Drag&
Drop, Re-use
Configurable GUIs - Change Look & Feel
based on LOB’s - In-house
Integration Flexibility – Configure In-
House, Web Services, APIs
Work Flow Management & Active
Mediation
Normalized Data Model - Configurable
Model, Data Dictionary
Cost Effective- Commodity H/w & S/w
( Intel/AMD, Linux) support
High Available Architecture with
DR – Jgroups, RAC and Datagaurd support
Horizontally & Vertically Scalable
Architecture
Faster ROI – Revenue Assurance Features,
Effective Product Packaging
Agile Development Methodology
Automated Regression Suites
01
02
03
04
05
06
07
08
09
10
11
12
Unique Selling Proposition – AMS
AMS
Operations - Scheduling, Monitoring and Execution 01
02
03
04
05
06
07
Service Desk and Problem Management
Root Cause Analysis, Known Error Database – Preventive Maintenance
Performance Monitoring and Reporting
VAS – Trend Based Alarm System (Developed and Deployed)
Release and Patch Management
Configuration Management
Case Study – Unified Communication Provider
About Customer
• A rapidly growing communication provider based out of US, offering end to end
business communications services to corporate.
• The service suite includes Interactive Voice Response, Automatic Call Distribution and
IP Telephony (VoIP) services.
Solution Highlights:
• Replaced the existing in-house billing system for managing the complex billing
operations.
• Integrated with Soft switch & other systems for automated provisioning & mediation.
• Configured complex tax structure at different levels - local, state & federal
• Collection and near real time rating of CDR’s from multiple soft switches.
• Collections Management - Service interruption and restoration based on
outstanding balance
Continued… Case Study – Unified Communication Provider
Solution Benefits:
• Centralized solution for End-to-end billing operations
• Quick launch of new services and ensures faster time to market
• Minimized the operational complexities with optimum automation by applying
workflows.
• Centralized provisioning
• Improved revenues with effective follow up processes
• Near-real time rating of multiple services and presentment of usage statistics to
customers
Awards and Recognitions
Global Presence
In a Nutshell
Conclusion
Designed for your industry
Scaled for Your Business
Future Ready
Our Promise
We are Experts in Service / License Consumption Based Billing
Thank You
India
Magnaquest Solutions Ltd.
1523 & 1524, Durga Enclave
Road No:12, Banjara Hills
Hyderabad - 500 034
Andhra Pradesh
India
Tel : +91 - 40 - 2332 0220/975,
Fax : +91 - 40 - 2337 0037
Email : mqindia@magnaquest.com
Malaysia
Magnaquest Solutions Sdn Bhd
(566396-A)
Units A-2-07 & A-2-09
SME Technopreneur Centre Cyberjaya
2270, jalan Usahawan 2
63000, Cyberjaya, Selangor DE
Malaysia
Tel: +603 83192864, 83182544
Fax: +603 83192534
Email: venu.madhav@magnaquest.com
USA
Magnaquest Inc.
16219 S, 31st way,
Phoenix
Arizona, 85048
USA
Tel : + 1 480 706 3444, 602 228 9248
Fax : + 1 413 403 0081
Email : mqusa@magnaquest.com
Copyright@2014 SURE! All Rights Reserved.
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