Cloud and Mobility: Fueling the New Wave of Enterprise Technology

Cloud and MobilityFueling the New Wave of Enterprise Technology

Seth Robinson, Director of Technology Analysis

@sethdrobinson

srobinson@comptia.org

Mainframe Era

PC Era

Mobile/Cloud Era

Don’t Write the PC Eulogy Yet

Desktop PCPortable PCTabletSmartphone

2012 2013 2017…

Overall PC Shipments: 333.3 M

-4.5%

Overall PC Shipments: 349.1 M

Source: IDC

Not All Migration “Into” the Cloud

Public Cloud Provider #1 Public Cloud

Provider #2

Private Cloud

On-premise System

Company ABC

24%

25%

44%

Mobile/Cloud Era (Take 2)

Challenge #1: Industries Colliding

Challenge #1: Industries Colliding

IT Industry

$2T

Healthcare

Telecom Industry

$1.6T

Retail

Finance ManufacturingGovernment

Legal

Challenge #2: Things Look Different

Challenge #2: Things Look Different

Restructured IT department

New policies for IT decision making

Adapted monitoring/management tools

Changed existing policies/procedures

Built new policies/procedures

37%

39%

39%

45%

53%

Changes Made for Cloud

49% of channel firms say it is difficult to engage on mobility because customers lack a well-defined strategy

Challenge #3: Everyone in the Sandbox

Challenge #3: Everyone in the Sandbox

Financial Management

HR Management

Expense Management

Call Center

CRM

2

3

4

5

1

Top Applications Procured by Line of Business

54% 3

6%

10%

IT Involvement

ApprovedProcurement Consulted without

final approval

Only informed/Not involved

Opportunity #1: Partner Differently

Opportunity #1: Partner Differently

Telecom ca

rriers

Agents/

Mast

er Age

nts

A/V Sp

ecialia

sts

52%44%

25%

Increase

d teleco

m reve

nue

Net-new cu

stomers

Internal

telecom tr

aining

Won deal

based on te

lecom

69%

57% 54%

29%

Channel Firms Finding New Partners…

…and New Benefits

Opportunity #2: Figure Out the Changes

Opportunity #2: Figure Out the Changes

Business productivity

Data analytics

Storage

Virtual desktop

Help desk

Email

59%

62%

62%

65%

65%

65%

Top Offerings from Channel Firms that Provide/Provision Cloud Services

Opportunity #3: Teach Everyone to Play Nice

Opportunity #3: Teach Everyone to Play Nice

40%35% 34%

GeneralStaffSkill

Familiaritywith

Policy

IT StaffSkill

Factors inSecurity Breaches

54%

46%

Human Error

TechnologyError

Educational Opportunities in Mobility

What’s Next?

What’s Next?

Workflow Transformation

Re-architecture

IT As a Broker

Seth RobinsonDirector of Technology Analysis@sethdrobinsonsrobinson@comptia.org

Thank You | Questions?