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This session will show practical (and often free) methods for gathering data from users in a variety of ways for user-centric design. You will learn techniques for implementing what your users need and want, and will learn how to overcome the obstacles that may pop up.
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Crafting the User-Centered Library
Cliff Landis, Technology LibrarianValdosta State University
clifflandis.net
CONSTANT EVOLUTIONhttp://www.flickr.com/photos/55456073@N00/301678287/
GATHERING THE TOOLS
http://www.flickr.com/photos/81287431@N00/41852222/
Surveys
Focus Groups
• http://www.useit.com/• You only need a few
people.• Get someone else to
moderate.• You only need a few
questions.
User Observations
Conversations!
www.flickr.com/photos/16262133@N00/80634154
http://www.flickr.com/photos/35237093637@N01/820500012/
Drawing them in
1.Have something to offer
2.Get OUT of your library
3.Remember, everyone loves to give their opinions!
www.flickr.com/photos/28859335@N00/119115269
Embrace the power of selling out (just a little bit)
www.flickr.com/photos/12505664@N00/352214448
IT’S SWAG-TASTIC!
www.flickr.com/photos/80081757@N00/111831987
Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
IMPLEMENTATION
http://www.flickr.com/photos/19014808@N00/169630719/
Remember,
something will go wrong.
www.flickr.com/photos/33103273@N00/2050128846
Now that you’ve found out what they want and need…
www.flickr.com/photos/44124365282@N01/177904280
Getting the Boss’ buy-in
www.flickr.com/photos/79874304@N00/10175721
Data-driven results
www.flickr.com/photos/37996600126@N01/76966740
MAKING IT “PUBLISHABLE”
http://www.flickr.com/photos/86603835@N00/19650368/
All that boring stuff
The Practice of Social Research by Earl R. Babbie
Reliability, Validity, Methodology, etc.
http://www.flickr.com/photos/86603835@N00/1435154217
Go ahead and do it half-assed!
Don’t wait! (You need the data)
http://www.flickr.com/photos/41397136@N00/975160147/
You can always refine and redo(And remember, you’re human too!)
www.flickr.com/photos/12836528@N00/2121472112
BEING USER-CENTRIC
User
Your library.
http://www.flickr.com/photos/43285282@N00/69442780/
BEING USER-CENTRIC
User
Your library.
MySpace
They were right—the whole world really does revolve around them…
http://www.flickr.com/photos/43285282@N00/69442780/
CLIFFLANDIS.NEThttp://www.flickr.com/photos/45082883@N00/223839049/
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