CRM (Customer Relationship Management) Software Talk at KKWIEER

Customer Relationship Management CRM

HELLO!I am Sanjeev MishraCEO, WebFanzine MediaA Distributed WordPress Company.

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It takes 12 positive experiences to make up for one unresolved negative experience

Do You Know Know Him?

John WainwrightThe very first customer of Amazon. Purchased a book on April 3, 1995 for $27.95

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Building Named After HimAmazon Office in Seattle is having a building named Wainwright SEA23

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Do You Know Know Him? Indian Story

VVK ChandraThe very first customer of Flipkart.

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Lead Generated by Flipkart’s CEO7

Flipkart Still Loves Him8

Build Relationship

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Every Relationship goes through a struggle but only strong relationships get through it.

You Need a SolutionA Customer Relationship Management Software

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I am an Engineer. Where are my Customers? 12

Escalate Good Work and Have Indirect Talk

Developer

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Manager Customer

1.What does CRM do?Features of a complete CRM Software

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What Do You Manage on CRM

Lead Management Contact Management

Opportunity Management

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Territory Management

Partner Management

Sales Performance Management

Available Tools

Sales Forecast Chat / Instant Messaging

Call Center Automation

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Invoice/Quotation File Sync/Sharing Marketing Automation Tools

Report and Analysis

Sales Analytics Vendor Analysis Forecast Report

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Invoice/Quotation Lead Reports Deal Reports

Conversion Is What You Need.

▸Communicate Well with Customer▸Analyse the Requirement or Create▸Make Everything Swift for the Customer

No CRM is Perfect.

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Third-party Integrations19

2.How does it look?Take a look at a Popular CRM

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Place your screenshot here

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DashboardHighlights Important Data and Information. It should help user navigation to different pages.

Place your screenshot here

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MobileFRIENDLYCRM dashboard and other pages should open perfectly on mobile devices like Smartphone, Tablet

3.How Big is this CRM Industry?Market Share and Popularity

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~$25 BillionCRM Software Market

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Expected to Cross $37 billion by 2017

50,000+ CustomersMicrosoft Dynamics CRM

35%Productivity Growth

4 Million+ usersAnd a lot of users

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CRM Growth Trend and Forecast

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3.How to Make a CRM?Building a CRM

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Build a CRM for Your Company

Build from Scratch

Use Pre-built CRM

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Popular CRM Software29

Recap30

Customer Relationship Is Very Important

Solution Required to Automate the Processes

CRM is to manage and analyze customer interactions

Self Hosted or Cloud Based CRMs available e.g. Salesforce, Zoho

Huge Opportunity in CRM Development. Market to Cross $37 billion by 2017

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THANKS!Any questions?Twitter @sonzivVisit my personal website SanjeevMishra.comEmail me at hello@sanjeevmishra.com