Culture Design to Foster Effective Communication

FOSTERING EFFECTIVE COMMUNICATION

CULTURE DESIGN WORKSHOP

Larissa Conte

PARISOMA 02.11.14

FRAMING CULTURE

The set of shared beliefs, values, & behaviors amongst a group.

CULTURE DEFINITION

Beliefs CULTURE SHAPES AND IS SHAPED BY

Behaviors o  Language o  Systems o  Processes o  Leadership o  Artifacts o  Feedback

o  Communication o  Decision-making o  Place-making o  Rituals o  Attire o  Taboos

o  Explicit values o  Implicit values

Values o  Worldviews,

Mindsets (=What’s good, valuable, true, etc.)

THE POWER OF MINDSET

Leads to desire to

look smart

Leads to desire to learn

Growth Mindset Fixed Mindset Intelligence is static

Intelligence can be

developed

DR. CAROL DWECK

MINDSET AND COMPANY CULTURE “We know from our studies that people with the fixed mindset do not admit and correct their deficiencies. And a company that cannot self-correct cannot survive . . . Instead of learning, growing, and moving the company forward, everyone starts worrying about being judged . . . It’s hard for courage and innovation to survive a company-wide fixed mindset.”

DR. CAROL DWECK

Getting work done

FUNCTIONS OF COMMUNICATION Building relationship

o  Making clear requests & agreements

o  Making decisions o  Making mistakes o  Giving/receiving feedback o  Learning

o  Connecting as people o  Dealing with conflict o  What you reward/punish

& how

(IN)EFFECTIVE COMMUNICATION HABITS

COMMUNICATION IS A FUEL

o  The lifeblood of relationships o  The clarity enabling alignment o  The information exchange powering execution

BELIEFS THAT BLOCK COMMUNICATION

Communication issues will sort themselves out. Communicating isn’t a priority—there are more important things to do for the business. Conflict is to be avoided at all costs. Sharing about vulnerability = weakness.

o  Avoiding reality/evasion o  Being unaware of reality o  Conflict as blood sport o  Wanting to be “nice” o  Holding back the truth o  Blaming others

o  Talking behind backs o  Being indirect o  Assuming people know

what you’re talking about o  Making unclear requests o  Withholding empathy

POOR COMMUNICATION BEHAVIORS

RECIPE FOR BEHAVIOR CHANGE FRAMEWORK

Identify the Antidote

Assess Benefits & Costs of Behavior

Plan for Change

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

Commit to your truth. Pay attention, track yourself. Listen deeply. Acknowledge what’s so. Take corrective action. Be direct, clear & specific. Be human—empathetic, respectful, honest. Consider the other person’s point of view. Make time to communicate. Don’t act like a jerk & when you do, own it. Rewire false beliefs & adopt new behaviors.

BROAD KEYS TO COMMUNICATION

THE VALUE OF TENSION AND CONFLICT

FROM AVOIDANCE TO ENGAGEMENT

Rather than relating to tension or conflict as “bad,” what if instead they were indicators that something’s out of alignment and that there’s an opportunity to evolve?

FROM AVOIDANCE TO ENGAGEMENT

And how often might our high emotions be a result of coming from a Fixed mindset?

ENGAGING CRUCIAL CONVERSATIONS

Important Steps:

1  Share your observations of the other person’s behavior *Avoid interpretation 2  Describe the impact of their behavior on you and

the company

3  Make a clear request for how they can improve their behavior in the future

THANK YOU

Larissa Conte

larissa@beinglionhearted.com beinglionhearted.com

@larissabconte