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This set of slides covers the material in the book Breaking the Chains of Culture - Building Trust in Individuals, Teams, and Organziations. The book was written by George Vukotich, Ph.D.
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How to Make a Differencein Interacting with Others.
George Vukotich, Ph.D.
WHY IT’S IMPORTANT
• Change (in many ways)
• Globalization
• Mobility
• Speed
• Technology
• Standardization (or lack of)
• Diversity
Need others to get things done.
KEY AREAS
Dimensions of Trust
Barriers to Building Trust
Impact on the Organization’s Talent Base
Building a Culture of Trust
TRUST
The sharing of information and feelings with
others with the hope that by sharing it will bring
us closer to the person we share with, and that
they may have some ideas or offer to help us in
some way.
WHERE TRUST MAKES A
DIFFERENCE
Impact on Relationships
Impact on Productivity
Impact on Innovation
Impact on the Ability to Change
And I am willing to RISK more in
the relationship.
TRUST
TRIAD
DIMENSIONS OF TRUST
ENABLERS INHIBITORS
ENABLERS AND INHIBITORS
Organization
Individuals
Teams
Why we want
to do things…drives what and
how we act…
WHO WE IMPACT
which impacts our capacity to trust others.
RELATIONSHIPS
Culture of “Winner Take All”
No Collaboration
Successful Individual
Successful Organization
Collaboration, Sharing,
Development
Review Strategy
Review Individual
Opportunity to Develop
Organization and Individual
Right Results
Wrong Results
Wrong Way Right Way
RIGHT RESULTS RIGHT WAY
Past Experiences
Personal Values and Beliefs
Rewards Systems
Filters and Biases
BARRIERS TO BUILDING TRUST
DEGREES OF TRUST (HELP)
Sabotage
Incre
asin
g D
eg
rees o
f
Desir
e t
o H
elp
Yo
u
Increasing Degrees of Commitment to You
Avoidance
Hand-off
Direction
Guidance
Assistance
Mentoring
Do it All
DAMAGED
REPUTATIONS
MISPERCEPTIONS
MISSED
OPPORTUNITYLead to…
BARRIER BUILDERS
Familiarity
3 Sides of
the Status Quo
THE STATUS QUO
Recruiting / Selection
Career Development
Performance Management
Turnover:
Forced vs. Voluntary
Push / Pull Factors
IMPACT ON AN ORGANIZATION’S
TALENT BASE
LOW
need for
control
HIGH
need for
control
LOW
level of
knowledge
HIGH
level of
knowledge
DIMENSIONS OF MANAGEMENT
DEPENDENT
CONTROLLINGMICRO
MANAGER
REFERENT
EXPERT
FIXING SYMPTOMS
OR SOLVING PROBLEMS
Things happen – what makes a difference is how we
react to what happens.
Avoidance
Ready, Fire, Aim
Blaming others
FEAR
Personal Fear (self doubt)
Fear of Others (what they can do to us)
Fear of the Organization (larger fear)
Recognize where it comes from
Alternatives / Contingencies
Alliances
Accepting risk collectively.
WHAT
BUILDS
TRUST
HOW TO BUILD TRUST
3 Key
Solution
Techniques
Support…the Outcome
HOW TO MAKE A DIFFERENCE
THINGS TO THINK ABOUT
What can be done to accelerate trust
building?
If trust is damaged how can it be repaired?
Does the level of trust have an impact on
the overall success of individuals and
organizations?
WHAT CAN YOU DO
Keys
to
Success
Work Within Your
Collective Strengths
How to Make a Differencein Interacting with Others.
George Vukotich
B R E A K I N G
C H A I N S
C U L T U R E
THE
OF
George Vukotich, Ph.D.
BUILDING TRUST IN INDIVIDUALS, TEAMS, AND ORGANIZATIONS
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