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EMPLOYEE ENGAGEMENT
I don’t pretend to know all the answers, but the questions are certainly worth thinking about.Authur C Clarke
“Engagement is the state in which individuals are
emotionally and intellectually committed to the
organization as measured by three primary
behaviors: Say, Stay and Strive.”
“The extent to which employees put discretionary
effort into their work in the form of brainpower, extra
time, and energy.”
Blue Ocean, Engagement
ENGAGEMENT IS A CLEAR STRIDE AHEAD OF EMPLOYEE SATISFACTION:
It encompasses colleagues who:Believe in our mission, our values Desire to work to make things better Understand the ‘bigger picture’ Respect and are helpful to colleagues Show willingness to ‘go the extra mile’ Keep up to date with developments
Blue Ocean, Engagement
Satisfaction
Commitment
Engagement
Po
siti
ve C
orr
elat
ion
Wit
h P
erfo
rman
ce
Lower
Higher
How much peoplelike it here
How much people want to improve
How much people want to—and actually do—improve
Blue Ocean – An Evolutionary Journey
Blue Ocean, Engagement
Engagement is the energy, passion, the fire in the belly colleagues have
for our schools
Stay: Desire to be a member of our school
Say: Speak positively about our school
Strive: Go beyond what is required
Blue Ocean, Engagement
Why?Some may believe employee engagement is a short-term fix…
...others that 100% of employee engagement is something that is achievable –
Blue Ocean, Engagement
The fact is that ENGAGEMENT
is only ever improved upon
For ‘Blue Ocean’ to be effective within our school, engagement must be a way of life, where we foster an environment that provides staff with purpose, joy, direction and inspiration.
Blue Ocean, Engagement
• ENGAGEMENT is an ongoing, everyday occurrence that becomes central to the culture of JESS.
• ENGAGEMENT is a journey that starts at the top of the school and makes its way throughout.
There is no magic formula.
Blue Ocean, Engagement
Opportunity:– To attract, motivate and retain talented staff– To build and sustain Blue Ocean JESS through
people
Challenge:– To understand how to measure and build
Engagement – To provide the leadership required to engage staff
Imperative:– Because people are our true source of
competitive advantage– Blue Ocean, Engagement
Defining Employee Engagement -
The Drivers
JESS ValuesPeople Policies Performance ManagementJESS, Achieving Excellence Together
RewardsPayBenefits RecognitionProfessional esteem
PeopleSenior LeadershipLine Manager Colleagues
Engagement Opportunities
Career Opportunities Learning/Development
Quality of LifeWork/Life BalanceSuccess
Work Work Activities Resources, environmentsProcesses and outcomes
Blue Ocean, Engagement
ENGAGEMENT EXISTS WHEN WE FEEL:
Physically
Intellectually
Emotionally..
... attached to our work
(Adapted from Kahn,1990)
Blue Ocean, Engagement
Leadership style is key Leaders avoid:• ..this is my way• ..do what I say• ..because I am your manager
Rather they: inspire
motivate
engender trust
offer respectBlue Ocean, Engagement
Leadership style is key
If as leaders we can:
inspire
motivate and
engender trust then...
‘BRING ON THE FUTURE!’Blue Ocean, Engagement
Leadership style is key Effective leaders:
• make tough decisions with courage and speed
• adapt quickly, listening and learning from feedback
• are confident, honest, delivering clear and consistent messages
• do what they say they will• act as one team, speak with one voice
Blue Ocean, Engagement
MEASUREMENT OF ENGAGEMENT:
Engaged vs. BurnoutEnergy vs. ExhaustionDedication vs. CynicismAbsorption vs. Detachment
Blue Ocean, Engagement
COMPETITION FOR TALENT MEANS THAT WE HAVE TO BE VERY GOOD AT ATTRACTING, MOTIVATING AND RETAINING STAFF
Our talented staff is our biggest asset, we need to measure how well it is adding value
Engagement is increasingly important because: Measuring Engagement tells us how well we are doing
Engagement levels correlate with performance
Driving Engagement levels higher improves our ability to attract, motivate and retain talent
Blue Ocean, Engagement
A simple code:–Listen with your full attention–Look for the good in others–Have a sense of humour- but not at the
expense of others–And, always say thank you for a good job
well done
OUTCOMES FROM THIS SIMPLE CODE?
What do you think?Blue Ocean, Engagement
Leadershipcommitment
Leadershipcommitment
Compelling promises to employees
Compelling promises to employees
Aligned people to practices
Aligned people to practices
Connection to our, mission and values
Connection to our, mission and values
Engagedemployees
Engagedemployees
Differentiatedhigh– performance culture
Differentiatedhigh– performance culture
Engagement to Blue Ocean-
Catch the wave!‘BLUE
OCEAN’
‘BLUE OCEAN’
Blue Ocean, Engagement
Steve Garvey
Deep “Blue Ocean!”
Blue Ocean, Engagement
Let’s hit the reset button!Reaffirm our way of working:
»Dynamic, getting things done»Collaborative»Pupil focused»21st century thinking, creative»Performance driven»Trust based
Blue Ocean, Engagement
Steve Garvey
Deepest “Blue Ocean!”
Blue Ocean, Engagement
Bibliography• First, Break All the Rules: What the World's Greatest Managers Do Differently.
(Buckingham and Coffman, 1999).• The Power of Full Engagement. (Loehr and Schwartz, 2003)• 12 Elements of Great Managing. (Wagner and Harter, 2006).• Engagement is Not Enough. (Ayers, 2006).• 7 Hidden Reasons Employees Leave. (Branham, 2005).• The psychological conditions of meaningfulness, safety and availability and the
engagement of the human spirit at work. Journal of Occupational and Organizational Psychology. 77. (May, Gilson, and Harter, 2004).
• Antecedents and consequences of employee engagement. Journal of Managerial Psychology. 12(7). (Saks, 2006).
• Measurements of work engagement with a short questionnaire. Educational and Psychological Measurements. 66(4). (Schaufeli and Bakker, 2006).
• Hardwiring Excellence. (Studer, 2003).• The One Thing You Need to Know. (Buckingham, 2005).• Resonant Leadership. (Boyatzis and McKee, 2005).• Good to Great. (Collins, 2001).• Psychological conditions of personal engagement and disengagement at work..
The Academy of Management Journal, 33, 692-724. (Kahn, 1990)
Blue Ocean, Engagement
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