Hotel manager challenge keynote thailand hotel association

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The 2 shoe salesmen

First a little story for you:

Back in the 19th century, two successful shoe salesmen from competing companies in Manchester, were sent to Africa to see of there were any opportunities on that new continent.

The 2 shoe salesmen

The first shoe salesman arrived in Africa and immediately began his assessment of this new market.

His telegram to London:

“I can’t sell shoes here! –STOP- Nobody wears them – STOP - everyone is barefoot!”

The second shoe salesman arrived in Africa and also began his assessment. He quickly became thrilled at what he observed

His telegram to London:

“I can’t believe what I’m seeing, - STOP- Everyone is barefoot over here! - STOP- Send me as much stock as you can spare, we are going to make a killing!”

The spirals of our spine

Like the shoe salesmen, we have 2 options to walk through life, we can go:

Or……… UpwardsDownwards….

The McKinsey Quarterly: The figures

The economic slump offers business leaders a chance to more effectively reward talented employees by emphasizing nonfinancial motivators rather than bonuses.

But we are not modelists!

You know why most consultants do it with

models?

Because there’s no shortage of supply

For the curves that they like toreproduce.

Let’s talk about something else

Let’s not talk about the hotel statistics

Let’s not talk about the crumbling European markets

Let’s not talk about problems

Let’s talk about the wonderful things in life

Let’s talk about our great future on Koh Samui

Let’s talk about the potential in the Hotel business

Consequences of focusing only on the problems: negativism among staff stagnation or demotivation long discussions, people leave small and big frustrations

We can develop solutions out of problems?

Yes, sometimes ... but what is the chance we have a win-win situation for all?

We tend to look at our current situations with a focus on it’s problems and forget to look at the opportunities it brings with it.

Don’t focus to much on problems

Ever played the Rock-paper-scissors game?

How many times you and the other won at the same time?

The probability that people choose for the win-win option is low if they do not work in teams. Life is almost like the Rock-paper-scissors game.

Game theory in real life

Win / win is managed

Now think about in business, how many times you win, without intervention? Without

managing the outcome?

Let’s go with the flow

For win/win we need to manage properly, and therefore we a need to be skilled in managing people. Some of these key skills are solution orient: communication , conflict handling, Motivation,

Planning and Situational Leadership

So your team can Win / You Win

A second and last story

Name: JohnNr of years in construction:12 yearsMotivation: I love to build hospitals

Name: MarcNr of years in construction:20 yearsMotivation: Interested in hospital design

Name: SuzanneIn construction:6 monthsMotivation: building hospitals that will allow doctors to cure old people and poor little children with terrible diseases

“The Site Lead must be a great manager, to motivate his staff like this!”

An urban legend?Maybe…

A second and last story

Unfortunately they had to fire the site manager.

It is not only important to motivate people, but also to be able to align them all for the same objectives

His company is building hotels, not hospitals

What do we develop?

In the hospitality business, like in any other business:

some help in developing the infrastructure

Others develop people

Personal immune system

Be a good leader

Spend timeeffectively

Be resilient

Empower andserve others

Communicate with Empathically

Think win/win

First thingsFirst

Begin withThe end

Be proactive

Sharpen the sawproblems

Time wasters

crisis

Stress

Pressure

disappoint

We help managers and business leaders to:

Sample of services

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