How airlines dealt with the ashcloud crisis through social media

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How airlines dealt with the ash cloud crises through social

media: 15 charts and screenshots

$1.7 billionIs what airlines lost due to the volcano eruption, in a week

Twitter to rescue, when call center fails

airBaltic starts getting refund requests…

And customer service moves to Twitter

KLM starts resolving situations on Twitter

Travelers who made it back get help too

Virgin Atlantic updated Facebook regularly

Eurocontrol stole the show on Twitter…

…Calmed nerves on Facebook…

…and even updated relevant LinkedIn groups

Eurocontrol’s Twitter followers doubled

Chart created using: http://www.twittercounter.com

Hashtags guide travelers to right resources

Designed using: http://www.neoformix.com/Projects/TwitterVenn/

Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag

#ashtag becomes a trending topic

#ashtag gets over 55,000 mentions in 7 days

Chart created using: http://wthashtag.com/

#icerupt is combined with multiple hashtags

Chart created using: http://wthashtag.com/

About this slideshow

compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it.

Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots.

http://www.simpliflying.com

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