International Business Management

Business Relationship Management needs IT Relationship Management

• Business Relationship Management (BRM) represents the IT organization.

• Manages the relationship with their customer -- the business organization.

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The Business Information Services Library

offers comprehensive guidance for business

organizations:

• How to manage the information• How to deal with the IT organization

The relationships vary from operational to strategic, as illustrated by the three BiSL processes that address ‘IT Relationship Management’.

Strategic Supplier Management

Strategic Supplier Management defines whichparties are the most suitable to provide

requiredknowledge and resources for informationprovision.

Contract Management

Contract Management is responsible for defining

appropriate agreements for the IT providers’services by the as well as monitoring and

improvingthese.

Operational Supplier Management

Operational Supplier Management issues assignments to the IT provider and monitors the work of the IT provider.

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