Leading Individuals

Leading Individuals

Tomasz de Jastrzebiec Wykowski Tomasz.Wykowski@procognita.com

33rd Degree Conference 19-21 March 2012, Krakow

4 things you’re expected to do with people

Manage them Motivate them Change them Appraise them

4 things you cannot do with people

Manage them Motivate them Change them Appraise them

As a leader I’d like to understand what impact’s people

behavior so that I can work and live with others little easier

Scope:

1. Variation 2. Ingredients

3. Working with

Leadership:

- People - Individual - Personal

1. Individuals and Variation

(people differs)

Theory: Positive feedback –> good results Negative feedback –> no results

Practice: Positive feedback –> bad results

Negative feedback –> good results

Variation

Variation is built into a process

(common causes of variation)

External events can cause additional

variation (special causes of variation)

“Insanity is doing the same thing over and

over again but expecting different

results” - Anonymous -

exactly the same

“We hold these truths to be self-evident, that

all men are created equal, that they are endowed by their Creator

with certain unalienable Rights,

that among these are Life, Liberty and the pursuit

of Happiness.”

- US Declaration of Independence -

Not every method works for everyone.

Find those that work for you.

Not every method works every day. Be prepared to adopt.

Negative feedback

Positive feedback

Focus on improving the system, not

blaming individuals

2. Human Ingredients

Skills & Knowledge Talents

Filters

Emotions

Networks

Roles, Games and Scripts

Values

Goals, Motivators and Passions

3. How to work with

others?

4 things you cannot do with people

Manage them Motivate them Change them Appraise them

I. You cannot manage

them, …

Theory X People work to live (so they need to be

controlled)

Theory Y People live to work (so they need to be

empowered)

Leadership – helping others achieve common goals

… but you can lead them!

II. You cannot motivate

them, …

“Between stimulus and response is our

greatest power - the freedom to choose”

- Stephen R. Covey

“The Seven Habits of Highly Effective People” -

$

my motivators are not yours motivators

… but you can ensure they’re not demotivated and have everything they

need to motivate themselves.

II. You cannot change

them, …

“People don’t resist change, they resist

being changed” - Irving Borwick -

Verba docent exempla trahunt

… but you can: - show desired behaviors

yourself, - change environment, and - clearly state expectations

IV. You cannot appraise

them, …

Rating

72

64

John

Mary

Developing

Theory Ą: People need to be developed

Theory Ę:

People want to develop themselves

Getting feedback

… but you can listen to people and help them

develop themself

4. Leading Individuals

I. Start from yourself

II. Understand others

III. I’m OK – You’re OK

IV. Work with individuals

V. Improve the system,

not people

“It’s the job of the leader to see to it,

that leadership occurs” - Peter R. Scholtes “The Leader’s Handbook” -

Thank You! Tomasz de Jastrzebiec Wykowski

Tomasz.Wykowski@procognita.com

http://procognita.com

http://www.linkedin.com/in/wykowski