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Make Social Engagement Your
Next Fashion Statement
Matt Wilbanks
@mwilbanks
Be Social. Be Helpful.
60% of
followers
follow for support
Social Media is social. Two-way communication is
key to success.
Marketing isn’t just advertising
Net Promoter Score % Promoters % Detractors
Support is marketing.
How well do you know
your
customers?
Being proactive matters.
Where do we go from here?
Got Content? Be Helpful.
Matt Wilbanks
@mwilbanks
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