Managing Organizational Change Programs

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30%

NEWER!

CREATING ALIGNMENT FOR AGILE CHANGE

Jason Little, Geoff Schaadt

@jasonlittle @gschaadt

Gatineau/Ottawa Agile Tour 2014 #goat14

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Jason Little Geoff Schaadt@gschaadt@jasonlittle

Author, international speaker, college

professor, agile coach, haver of fun, culture

hacker, drummer and dad

I'm from the U.S., then I married a girl from Ottawa. Now I have

francophone kids and two friends named Guy.

Canada made me change jobs - I'm a

consultant now.

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GOOGLE: “WHY AGILE FAILS” RESULTS: 4,230,000

@jasonlittle

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METHODOLOGISTS SAY: “YOU DIDN’T USE THE TOOL

R IGHT!”

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CULTURE PEOPLE SAY: “YOU DIDN’T CHANGE YOUR

CULTURE!”

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MINDSET PEOPLE SAY: “YOU DIDN’T CHANGE YOUR

MINDSET”

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MANAGEMENT GURUS SAY: “LACK OF MANAGEMENT SUPPORT”

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AGILE ZEALOTS SAY: “YOU TRIED TO DO AGILE INSTEAD

OF BE AGILE!”

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THE CONSULTANT YOU DIDN’T HIRE SAYS: “THAT OTHER CONSULTANT SHOULD

HAVE…”

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SYSTEM THINKERS SAY: “ONLY IN RETROSPECT CAN YOU

UNDERSTAND…COMPLEX ADAPTIVE SYSTEMS THEORY SAYS….”

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THE TRUTH IS…

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THEY’RE ALL R IGHT… …AND THEY’RE ALL WRONG!

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HINDSIGHT IS ALWAYS 20/20but looking back, it’s still a bit fuzzy

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NOBODY GIVES A SH*T ABOUT MODELS!Well, us consultants do, but normal people don’t!

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SO WHAT CAN YOU DO?

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THERE IS NO SUCH THING AS A BINARY “SUCCESS/FAILURE” MEASUREMENT

FOR ORGANIZATIONAL CHANGE

@jasonlittle

STOP IT!

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DIVERGENCE IN UNDERSTANDING

the objective

BELIEFS

“RESI

STANC

E”

INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”

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INNOVATORS AND EARLY ADOPTERS

Don’t need to be motivated Will become your change champions May need to develop skills

EARLY/LATE MAJORITY

Might need to be motivated Might need to be re-assured Want to see quick wins first

“LAGGARDS AND RESISTERS”

Will blame everything for any failure! May be disruptive Can end up as strong supporters

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HOW CAN WE CREATE ALIGNMENT? 1) ACCEPT UNCERTAINTY 2) INVOLVE THE PEOPLE

3) USE FEEDBACK-DRIVEN APPROACHES

@jasonlittle

C A N VA S E S H E L P C R E AT E O RG A N I Z AT I O N A L A L I G N M E N T

FRAGMENTATION- Unclear vision for

change - Lack of awareness - Lack of urgency

REINFORCEMENT- Clear vision - Quick wins celebrated - Autonomy,

engagement

- create big visible room - create team/

department canvases - organize lean coffee

sessions - marketing! (make

posters and stuff!)

ACTIONS

ALIGNED FRAGMENTEDFRAGMENTED

- weekly lean coffee - executive sponsored

lean coffee - monthly retrospectives - refresh strategy

canvas - celebrate wins! - review progress

ONGOING ACTIONS

- Leverage internal networks

- Build understanding - Encourage honest,

open dialogue

ALIGNMENT BUILDING

INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS

TIME

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ORGANIZATIONAL CHANGE CANVAS

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TEAM VISION

STRONG SUPPORT

WHAT IS WORKING AGAINST THE CHANGE?WHAT IS SUPPORTING THE CHANGE?

SEVERE BLOCK

OPTIONS

PREPARE INTRODUCE REVIEW

CO

ST

VALUE

Where does the team want to be in 6 months? A year?

what help does the team need to contribute to this vision?

WHAT’S OUR PLAN?

WHAT HELP DO WE NEED?

Experiments we can do to contribute to the overall

change strategyExperiments

being plannedExperiments in

progress

Experiments being reviewed

against expected outcomes

TEAM/DEPARTMENT TACTICAL EXECUTION CANVAS

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AND NOW…a story from Geoff!

@gschaadt

@gschaadt #goat14

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THREE FINAL THOUGHTS

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1) THE “CANVAS” DOESN’T MATTERBUT THE CONVERSATIONS DO!

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2) CHANGE MANAGEMENT SAFARI!Make your canvases visible, stop using status reports

and GO TALK TO PEOPLE!

@jasonlittle

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3) CHANGES = EXPERIMENTS

VISUALIZE YOUR CHANGE WORK

INSIGHTS OPTIONS EXPERIMENTS

PREPARE INTRODUCE REVIEWTHEME

COMMUNICATION

AWARENESS

TRAINING

ABANDONED!

SUPPORT

HOW WE WORK15-minute standup, 3x per week Weekly Insights review bi-weekly Options review bi-weekly retrospective quarterly change canvas refresh

IMPORTANT NOTES

BLOCKED

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LEAN CHANGE MANAGEMENTlearn more about these ideas in this book

leanchange.orguse goat14 at checkout

for any package.

Videos, interviews, tutorials, Skype coaching and more are available

@jasonlittle

@jasonlittle @gschaadt

Jason’s Blog: http://leanchange.org or http://agilecoach.ca Geoff’s Blog: http://deltapartners.ca/blog