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Presented By:
Md. Shaffiullah Khan
Dhanya Menon
Jeet Kabasi
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Shoplifting- Definition
To steal merchandise from a store that is open for business
Shoplifters are generally “Kleptomaniac”Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Shoplifters
ProfessionalAmateur
orCasual
Kleptomaniac
Teenage boys and girls have now entered this world of petty crimes of SHOPLIFTING
Trauma for Retail Age- TEENAGE
Many do it just for kicksCreated by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Shoplifting Tricks
They enter the store in groups
They send employee to find something
They get privacy
Shoplifting Tools
A large open bag The baby carriage or stroller A newspaper or an open jacket Umbrellas with handles
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
According to “The second annual Global Retail Theft Barometer 2008 Survey” (covering 920 large retailers across 36 countries)
Facts and Figures
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Amongst 3.1% shrinkage in India
Facts and Figures (Contd.)
Shrinkage in Percentage
44.7
23.7
8.4
23.2 Customers
Employees
Suppliers/Vendors
AdmministrativeError
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Measures to control SHOPLIFTING
Educate the Staff
Vigilance
Store design
Mirrors
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Measures (Contd.)
Token for trial room
Depositary
Tagging personal bag
Security in disguise as customers
Checking number of bags- mentioned in the bill
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
‘Loop’ Alarms Dummy CCTV cameras Radio Frequency Identification (RFID) Physical Security
Measures (Contd.)
Always remove empty hangers from clothing racks
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Measures (Contd.)
If the merchandise comes in pairs, one of a pair is displayed
Tall display counters avoided Valuable merchandise away from store
exits "Dummy" displays
for expensive items
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Conclusion
Till date the retail sector of India incurs a loss of almost 3.1% of the total sales (Rs. 11,555 crore) due to SHOPLIFTING
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
Sources of Survey
Pantaloons Retail (Future Group) Spencer’s Retail (RPG) 6Ten Retail (REI Agro) Tanishq (Tata Industries) Westside (Tata Group, Trent Ltd.)
Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
THANK YOU
For not being a shoplifter Created by Jeet Kabasi. Contact: jeet.kabasi@rediffmail.com
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