Navigate towards engagement culture in organisation

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NAVIGATE TOWARDS

ENGAGEMENT CULTURE

IN ORGANISATION

Tan Hok Eng

Director / Coach / Facilitator

NEWS Training & Coaching (M) Sdn. Bhd.

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ENGAGEMENT CULTURE, WHY?

• Everyone has their potential

• Business environment

• Increase of choices

• It is about the people:� Values

� Motivation

� Empowerment

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WHY? SOME COMPANY DO BETTER?

• Employee first

• Higher Level of Engagement

• Engagement at all level

• Aligned to organisation

vision, mission & values

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WHAT IS ENGAGEMENT?

Engagement is a process to align employee’s personal values, goals and drivers with the organization’s vision, strategy and expectations.

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ENGAGEMENT SURVEY

• Fewer than 1 in 3 employees worldwide (31%) are Engaged. 17% are Disengaged. India has the most engaged employees at 37%.

• Employees who know their manager “as a person”, more likely to be engaged.

• Employees who trust their manager or executive, more likely to be engaged.

• Engage employees demonstrated clearer & visible actions, while disengaged ones, only talk! No action!

BlessingWhite's global Employee Engagement Report 2011

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ENGAGEMENT CHALLENGES

• Multi-Generation Workforce

• Business Environment

– Faster, Ever changing & Inevitable

• Lack of supporting

environment

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MULTI-GENERATION WORK FORCE

WorkAttitudeEngagementGEN-?

Authority, Managerial, Rule Setter

Loyal, High Commitment To Works, Burnout

Praise, Challenge & Motivate

Baby Baby

BoomersBoomers

19461946--19641964

Entrepreneur, Result Focus,

Freedom (Flexible-Hour)

Ambitious & Hardworking, Work-

Family Balance

Hands-Off, Independence

GENGEN--XX

19651965--19801980

Innovation, Team Oriented,

Meaningful Career

Confidence, Bold, Multi-tasker, Clear division of work / personal privacy

High Engagement,

Coaching, Open Channels

GENGEN--Y Y

(Millennial (Millennial ––

Face book)Face book)

1981 >1981 >Source: http://legalcareers.about.com/

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BUSINESS ENVIRONMENT

Technological & Globalisation

NO FIXED RECIPE!

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LACK OF SUPPORTING ENVIRONMENT

• Too TASK driven

• Driven by business decision

• Missing managerial skills

• No time to manage peoples!

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MOST POWERFUL TOOLS

Process of Facilitate & Navigate

“potential, motivation & greatness”

COACHING

“Need of executive coaching is very strong especially in new industries that are growing fast and face issues of

leadership depth”ANURAAG MAINI, DLF PRAMERICA LIFE INSURANCE COMPANY

“With fairly senior leaders, acceptance of young professionals as a coach or a facilitator may be tough initially; however what eventually matters is the real

difference one can create.”AADESH GOYAL, TATA COMMUNICATIONS

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STRUCTURED & INNOVATIVE MODEL

4 Directions – 3 Dimensions

PERSON-3PERSON-2PERSON-1

ORGANISATIONALORGANISATIONALORGANISATIONAL

INTERPERSONAL

PERSONAL

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3 DIMENSIONS – 4 DIRECTIONAL

OrganizationTeamPersonal

Vision / Mission

Team Leadership

Personal Leadership

Direction Direction

WHERE?WHERE?

ValuesTeam

MotivationSelf

MotivationMotivationMotivation

WHY?WHY?

ExecutionTeam

ManagementSelf Manage

Skills Skills

HOW?HOW?

EmpowermentTeam

DevelopmentSelf

Fulfillment

Limiting Limiting

BeliefBelief

WHY NOT?WHY NOT?

DEVELOP CULTURE OF ENGAGEMENT

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WHERE TO START?

• Fewer than 1 in 3 employees worldwide (31%) are Engaged. 17% are Disengaged. India has the most engaged employees at 37%.

• Employees who know their manager “as a person”, more likely to be engaged.

• Employees who trust their manager or executive, more likely to be engaged.

• Engage employees demonstrated clearer & visible actions, while disengaged ones only talk! No action!

BlessingWhite's global Employee Engagement Report 2011

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JOURNEY TOWARDS ENGAGEMENT

• Create a collaborative culture

• Top Management buy-in

• Well train Mid-Level Managers

• Active role from HR

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IMPLEMENTATION – WHAT TO DO?

1. Build internal pool of coaches; *Strategic Business Unit and Human Resources

2. Train Middle Managers on basic coaching skills

3. Get undivided support from top management

4. Select a transparent and structured coaching

approaches

5. Measure the success of program to ensure

Return of Investment / ROI

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QUESTIONS & ANSWERS

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IN SUMMARY

• Framework to develop engagement culture

• Framework to get good clarity,

commitment and alignment

across organization

• Great Company

• Happy Family

COACHING AS

ENGAGEMENT TOOL

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Email: tanhe@newscoaching.com

www.newscoaching.com

Think Talent Services619, ILD Trade Center,Sector 47, Sohna Road,Gurgaon--122002, India.Ph: +91-124-4055375bimal.rath@thinktalentindia.com