NetSuite Suitecommerce-Ponziano Ciampi

TRASFORMA LA TUA AZIENDA IN UN #1Countdown per accelerare il tuo business con il Cloud ERP NetSuite

#CD4T16 // 14 Aprile 2016 // Assago Milanofiori

Ponziano Ciampi

NetSuite Suitecommerce, un’unica piattaforma che supporta multipli marketplaces, country, linguaggi, tassazioni e valute

Relevant and Continuous Conversations

Online and In-Store Experiences

Buy Anywhere, Get Anywhere,

Return Anywhere

Can’t return in storeBought online

OUT OFSTOCK ONLINE

But available at local storeItem out of stock online

Discovers item isn’t available in storeSees item online

Some Other Time

Customer leavesIn store, but doesn’t purchase

Receive email promotion for same itemPurchased an item in store

No follow-up emails to close saleAbandoned cart items

What’s nextis anyone’s guess

Multiple business models is the norm

Customer experience is king

Today’s Commerce Challenges

Systems redesigned around the customer, not channels

Foundational orientation around the customer

The WayForward

Innovative Experiences

360° Customer View

Intelligent Order Orchestration

Unlimited Expansion

Single CloudPlatform

Omnichannel customer view

Integrated customer service

Personalization and segmentation

SuiteCommerce Delivers

Full transaction history

One truth across all channels

Lifetime profit measurement

Business Driver

360o Customer View

Innovative Experiences

SuiteCommerce Delivers

Business Driver

Responsive design starter store

Future-proof architecture

B2C caliber experience

Consistent and compelling experiences

Differentiation

Performance and scalability

Support multiple devices

Industry-standard technology

SuiteCommerce Delivers

Business DriverManage orders from multiple channelsReal-time inventory visibility for business and customerConnect global supply and distribution chains

Centralized order & inventory management

Continuity and subscription orders

Countless inventory locations

Customizable order routing rules

Unification of supply chain and customer demand

Intelligent Order Orchestration

SuiteCommerce Delivers

Business DriverUnlock global opportunity Complexities of multi-language, -currency, and -taxSeparate systems make expansion cost-prohibitiveMultiple business models and brands

Multi-language, -currency, -tax

B2C and B2B on same platform

Multi-site capability speeds growth

Unlimited subsidiary reporting

Native translation of UI

Unlimited Expansion

SuiteCommerce Delivers

Business DriverMaintaining separate systems Fragmented development expertise Real-time, company-wide data visibilityImplement and enforce business logic once, everywhere

Unified ecommerce and in store with backend business systemsNo integration costsSeamless upgrades, always on latest releaseEnterprise-wide data visibility

Single Cloud-Based Platform

SuiteCommerce

Design the Experience

You Want for Your Brand

Mobile

SuiteCommerce InStore Unifying Online and In-Store Experiences

Stores Are Not Just Showrooms

ReturnLocations

TestingLabs

Instantaneous Pickup Places

HelpDesks

Digitally-Enabled Inspiration Sites

PurchasePoints

ShippingCenters

The Value of the Physical Store Evolves

of shoppers want access to reviews and ratings in store78% of shoppers want

to return items toa nearby store42%of retailers accept

returns of online orders in store49%

Deliver a unified shopping experience

Build strong customer loyalty

Omnichannel servicing

Intuitive, efficient, full featured point of sale

Digital selling tool

Mobile ready

Customer 360

Enterprise wide inventory visibility

SuiteCommerce InStore:

Transform the Store

Designed for Mobility

Full-featured, intuitive Point of Sale

UI designed for touch tablet screens

Omnichannel Servicing

Full visibility of orders started or finished in any channel

Carts and product lists available in all channels

Endless aisle

Digital Selling

Upsell and cross sell context-aware recommendations

Dynamic merchandising

360-degree customer view

The Clustin Omnichannel Platform

ERP - 3PL - ePay Marketplaces Price Comparison Repricing Webstores

Connectors

BRANDED MANUFACTURES RETAILERS

Selling ChannelsRetailers Channel Partners Resellers

Order Management Enables the Ultimate Omnichannel Goal

Continuity

Save the Sale

Ship

from

DC

Ship from

Store

Digital / ServiceFulfillment

Home Delivery

Cros

s-ch

anne

lRe

turn

s

Drop Ship

StorePick-up

Ship to Store

Buy Anywhere

Fulfill Anywhere

Return Anywhere

Omnichannel Order Management Provides Significant Business Value and ROI

Satisfied omnichannel shoppers buy more

Higher customer satisfaction, retention, re-order/ renewal

Avoid lost sales due to stock-outs

Expand assortment without expanding store footprint

Store fulfillment drives incremental store purchases

More effective cross-sell and up-sell

Happy customers advocate your brand

React quickly to changing market demands

Increase Revenue

Thank You