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Next Generation IT Infrastructure Management
ATUG March 2005Convergence and Infrastructure Management
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What are we here to talk about?
• The Convergence of Telephony, Internet, Video, Wireless.
• Managing your converging IP network, the OOBI approach.
• Out-of-Band Infrastructure: Cyclades’ Secure Integrated Approach to IT Infrastructure Management.
• ROI, OOBI and Cyclades: Why, What and Who.
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Driving forces in the Telecom market
• open competition between operators due to the total deregulation of markets
• explosion of digital traffic, e.g. due to the increasing use of internet
• increasing demand from businesses for new multimedia services
• Increasing demand from businesses for integrated data, voice and video.
• increasing demand from users for a general mobility.• Increasing demands from investors for improved
profitability, increased revenues, broader service areas, greater productivity.
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What is the answer ?
The next-generation network (NGN) will be the underlying infrastructure designed to support those communications needs
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Meet the Next Generation Network (NGN)
Voice (phone)Data (IP)
Video (cable / sat)
NGN
Video PhonesMultipurpose
Mobile DevicesUnified Wiring
TV / Computer /
Phone / Sound System
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How solid and real is NGN?
• Discussions started in the late 90’s
• Big vendors actively involved: Cisco, Alcatel, Nortel, Broadcom, Lucent, Huawei
• Big operators actively involved: BT (UK), KT (Korea), NTT (Japan), Sprint (US), China Telecom
• Standard bodies actively involved: ITU-T, IEEE, IETF, …
• NGN Focus group at ITU-T (May 2004)
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What does NGN mean for business?
• Lower cost for current services (VoIP)• Reduced time to market and life-cycle costs
of offering new services
• New, innovative services (video phones, 3G mobile)
• Improved communications and productivity
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NGN is the best of two worlds
• Internet: multimedia, packet-switched, easy to use
• Telephone networks: high reliability, quality of service
• NGN (IP-based): flexible as the Internet, reliable as PSTNs
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Cyclades and NGN: the Out-Of-Band approach
• The same challenges presented today in managing IT infrastructures of IP networks will be valid when managing NGN networks. What are they ?
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IT Infrastructure definition
IT Infrastructure = Data Center Infrastructure (servers, storage, …) +Network Infrastructure (routers, switches, firewalls, …) +Remote/Branch Infrastructure
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IT Challenges
• Increase Service Levels• Availability, response time
• Lower Service Level Costs• Operational, asset, facility
• Lower Risks• Business, technical
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Traditional Approaches
• Bulk Up – Redundant Assets• Servers, Storage, Routers, Switches, Clusters,
Whatever• Staff Up – Redundant People
• Give Up – Too Much Redundant Time and Money• Costly, complex and hard to manage• Some applications REALLY need this, most don’t• Increases service levels, decreases risk,
BUT INCREASES COST
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Traditional Approaches
NoRedundancy
Low Service Leve lLow CostHigh Risk
Full Redundancy
Or Better
?
?Is there a better way
High Service Leve l High Cos t Low Ris k
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The Integrated Approach to Remote Administration
Out-of-Band Infrastructure (OOBI)
Understanding Cyclades “big bang”(“Lost in Space” movie clip)
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What is the function of an ESP ?
“Emergency Service Port” or simply “console port” is an old concept present in any device and is used when the normal means of communication with the device fails.”
“When things don’t work, use the console port to fix the problem !”
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- - Out of BandManagementConcept
Corporate Network Infrastructure
IN-BAND
OUT-OF-BAND
Console, KVM, Power Control,Consolidation and Intelligence
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Remote Administration Evolution
In the real world…It’ s not about one technology,
it’ s about ALL of them
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Today’s IT Production Infrastructure
Small Branch Infrastructure
Network Infrastructure
Large Branch Infrastructure
Sub-structures
Server, Storage
Data Center Infrastructure
/ Sys tems Network Management
Monitor &Control
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As s ets not available :due to
- OS failure
- Configuration error
- Hardware problem
- Other problem
: To fix LocalAdminis tration
Walk
- Drive
- Fly
- 3rd party
IT As s etOutage
Monitor &Control
/ Sys tems Network Management
No Remote Administration: Asset Outage
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The Answer: Out-of-Band Infrastructure (OOBI)
Out-of-Band Infrastructure (OOBI) provides secure alternate paths to connect into the production infrastructure so that disconnected assets can be reconnected remotely and subsequently returned to normal operation.
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Typical OOBI Setup
Server
P
O
W
E
R
Server
Server
Server
Cons ole Server or KVMSwitch
ProductionEthernet
- ,Dial up,Wireles s
,Production Ethernet Management Ethernet
Switch
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- Cyclades AlterPath System OOBI
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For all IT InfrastructuresBy nearly eliminating the need for Local Administration• Cut Costs/Improve Operational Efficiency• Improve Asset and Personnel Productivity
For applications with non-redundant infrastructuresBy significantly reducing the Mean Time To Recovery (MTTR)• Increase Service Levels• Lower Risk
OOBI Value Propositions
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OOBI ROI – One Customer’s Perspective
European Telecom: deployed 2000+ IT assets over 2 years
• Reduced IT Operational Costs• Decrease in overtime labor costs 88%
• Reduced IT Operational Risks• Decrease in average fault fix time 97% • Reduced 149 hrs in 2002 to 3 hours in first half 2004
• Improved IT Personnel Productivity• Assets expanded by 33% per year to 100+ remote sites• No additional personnel needed
• Improved IT Asset Productivity• Decrease in total fault hours 88% • Reduced 4898 fault hours in 2002 to 505 hours
in first half 2004
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Beyond Incident Resolution:
• Improved diagnostics• External system logs
• Increased Automation• No human intervention to recover (or avoid) from certain
faults
• Data acquisition• Data logging
• Regulatory compliance – Sarbanes-Oxley, HIPAA• System logs• Access logs• Data logs
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OOBI – Today and Tomorrow
Serial WhateverPowerKVM
OOBI Management
Event Management, Automation, Correlation
Visualization, Reporting
System Management Tools Integration
Service/System ManagementOpenView, Tivoli, PATROL, Unicenter, etc.
Blades
•IBM•HP•Sun•Whatever
Service Processors
•IPMI•iLO•ALOM•Whatever
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“An out-of-band IT management infrastructure significantly reduces the need for physical presence in the data center and remote site visits when an IT asset drops out of the production network.
It is key IT infrastructure management technology to increase operational efficiency, cut costs and boost IT asset and personnel productivity.”
- Glenn O’DonnellMeta Group
OOBI– What the analysts say
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“To be effective, the management architecture should include an out-of-band infrastructure solution to complement management tools from within the production network.”
- Dennis Drogseth Vice President Enterprise Management Associates
OOBI– What the analysts say
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Cyclades Facts
• Incorporated 1991, Fremont California• 16 locations worldwide• Employees: 320+• Private, self-funded and profitable company• 8000+ customers including 85% of Fortune 100• Australia/New Zealand headquarters, Sydney (2003)• R&D Center in Brisbane Australia (7 engineers)• Over 300 customers in Australia, including Telstra, RTA,
Optus, AAPT, Verisign, Cybertrust, Suncorp, ASIC, National Bank of New Zealand and Animal Logic
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Cyclades AlterPath™
Next Generation IT Infrastructure Management
Helping you manage your converging infrastructure
Questions?
Daniel Dalarossa, Cyclades CEO and Founder
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• There is a wide range of techniques to provide QoS connections, including• Over-dimensioning;• Providing underlying connections, either
• Actual separated physical routes, or• Virtual circuits
• Various QoS protocols, both IETF and proprietary solutions
• These techniques cannot yet be reliably operated end-to-end, but can (and do) work in current networks
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