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Using Open Badges To Reward & Evidence Competence
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Using Open Badges To Reward & Evidence Competence
History
• RWA established for over 20 years in the UK Financial Services sector as a business & training consultancy.• In 2007, RWA launched an e-learning platform (The OBELISK) to help UK
insurance brokers evidence and maintain competence.• The UK regulator (was FSA, now FCA) state that you must be competent to do
the job that you do and there MUST BE regular assessment and supervision of that competence.• In 2012, we joined up with Aviva to grow the platform and have since been on a
journey to educate and engage professional advisers to want to learn and assess their knowledge.• Currently have 5,000 users and growing
What Is Competence?• Knowledge• Understanding• Application
Someone who is deemed competent has the knowledge needed for a job, they understand how to do the job and can then apply the knowledge and understanding to defined standards
Formative Learning• Gap Analysis Assessment• Learning • Gap Analysis Revisited• Evidence & Reward
It’s more important to find out what you don’t know (not what you do know) as that is where the risks to your business lie.
Regulator: “Tell me how you evidence your competence…”Employee: “I took a 20 question online assessment. I scored 50% and looked at the knowledge and understanding gaps to find out what I didn’t know and understand. I then focused on filling those gaps through peer discussion, online learning, reading and face to face training. When I was satisfied that I had learned the knowledge and understood the issues I then went back and did the assessment again.This time I scored 90% and knowing that the 10% I did not know and understand was not a measurable risk to my client my supervisor was satisfied that I was now competent, under supervision, to work with clients.”
In Very Simple Terms…
Evidence & Reward
Here’s my learning file!
OR…
Evidence & Reward
Look at what I’ve achieved!
RWA & Open BadgesStarted using Open Badges 12 Months AgoNow have over 100 Badges that can be earned based on completing competency based assessment and learning.Developing a second tier of badge rewards for non competency based tasks.
User of the Month Badge – awarded to 1 user per monthNight Owl Badge – awarded to those who use the system after 7pmMobile User Badge – awarded to those who use the system on a mobile
browserTo date we have issued 815 Open Badges
RWA & Open BadgesWe design all our badges in house, using our creative design teamBadges follow a similar style to match our brandingRWA set the criteria for earning a badgeMajority are therefore system generated as triggered once assessment criteria is metMajority have an expiry date of last day of year – encourages learners to re-assess competence every year to keep badges up to date.
Our Biggest Badge Earner
20 Open Badges in 2 Months
Our Biggest Badge Earner
“Why do I train? - I want less gaps in my knowledge than my teeth.
What motivates me? - Being part of a great team and just simply wanting to give a brilliant service.
Why OBELISK? - It's great fun collecting the badges, brings back fond memories of the girl guides…
Kind Regards, Miss July 2014 - Julie Bristow”
Badge StatsTotal
FemaleMale
Nearly 50:50 split between male and female badge earners.
Other Stats
88% of all OBELISK usage takes place conducting an assessment (not learning)7% of all OBELISK usage takes place in the evenings at home or at weekends
By end of 2014, we should have achieved 1m platform log clicks in 1 year2007 – 2012: It took us 5 years to achieve the same figure.
What Does This Mean?
Competency based learning and assessment is working as a means to engage the professional learner.
Open Badges contribute to that engagement as they reward learners and aid motivation.
Moving away from formal CPD towards personal development
Give individuals the tools to better their knowledge and competence and they will use them.
Challenges & The Future
Not everyone is engaged with the idea of earning a badge
Badge does not represent formal CPD in a professional environment
Backpacks and Portability are not easy to promote
Sharing badges on social media
Use in mobile applications
Use in CVs and appraisal forms
General public awareness
Questions
Tom WoodDirectorRWA e-Learningtom.wood@rwagroup.co.uk Twitter: @TheRealTomWood LinkedIn: https://www.linkedin.com/in/rwatomwood
Feel Free To Connect & Chat Further
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