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Global Outsourcing SolutionsNOC, CS & Billing Process Outsourcing
for Wholesale Telecom Carriers
Corporate Profile
Asia Telecom is a Telecommunications company incorporated in Hong Kong in 1997, now fast diversifying into other lines of businesses.
Asia Telecom has subsidiaries in:
Singapore
Taiwan
Philippines
Indonesia
www.asiatel.com.hk
Asia Telecom Business Lines
Fast growing company and adding new lines of business to provide its customers a new dimension of service excellence
BPO
Wholesale Telecom Solutions
Distribution Products
Remittances
Retail Telecom Solutions
www.asiatel.com.hk
Outbound Sales
Collections
Customer Service
Market Surveys
Web Chat
Call Center Services Back Office Support
Billing
Wholesales / Carrier
OPS Support
Learning Center /
Outsourcing Tutor
support for E-learning
companies
Offline & Online
data entry
Data Processing
Data Conversion
Form Processing
Scanning Services
E-Book Conversion
Design services
Web design
Data Entry Services Creative Services
Outsourcing Product Suite
www.asiatel.com.hk
NOC / CS Outsourcing @ Wholesale Carriers..1
1. Interconnection Switch Configurations
(IP, Codec, Protocol, Prefix and other parameters) Interconnection Test Go Live Testing Commercial Traffic Maintenance
2. Carrier Testing Testing the quality of routes
- Manual / Live Traffic Test Failure Scenario : Trouble Ticketing Report submission
www.asiatel.com.hk
NOC / CS Outsource @ Wholesale Carriers .. 2
www.asiatel.com.hk
3.Routing4. Monitoring the statistics for Traffic Report
ASR - Answer Seizure Rate• % = Connected Call / Total Call
ACD – Average Call Duration• Average of connected call
5. Customer Service Inbound / web chat support for CS Logging of trouble tickets Monitoring of trouble tickets Ensuring resolution by liaison with NOC team
Billing Process for Wholesale Carriers
www.asiatel.com.hk
1. Daily monitoring of Carrier / Rates
2. Generating the report ( weekly, fortnight, monthly or special request )
Extraction of details Comparing / checking of details (using Excel / mysQL programs)
3. Invoicing / Statement of Account processing
4. Invoicing
Reconciliation in case of mismatch / disputes
5. Payments Monitoring, Acknowledgement & Follow ups
Payment monitoring Issuing acknowledgments Customer follow ups
Client Testimonials
“Asia Telecom has been cross selling the products of Standard Insurance Co. Inc. using a combination of telesales and online sales. We are very satisfied with the services and value this relationship.”
- Jun Cotoco Sr. Vice President, Standard Insurance Co. Inc.,
“My call center outsourcing relationship with Asia Telecom is now in its third year. Asia Telecom is a strategic partner for all the clients that we represent in North America for call center outsourcing. Asia Telecom also represents for us those NorthAmerican clients in the growing Asian markets through their call center, digital marketing and direct sales teams. First Class Virtual Academy has partnered with AsiaTelcom to offer through its call centers a gateway to both North America and South East Asian markets in on-line Education.”
- Greg Kular Managing Director, First Class Virtual Academy Ltd
“Asiatel is synonymous with telesales. We have seen a good product penetration in the Asian markets by working with them.”
- Myles Mojica VP-Global Operations, Integrated Management Services Inc.,
www.asiatel.com.hk
Some of our wholesale telecom partners
WHOLESALE
Major Tier 1 & Tier 2 International Telecom Service Providers
www.asiatel.com.hk
HEADQUARTER – HONG KONG
www.asiatel.com.hk
REGIONAL OFFICES
Singapore
128 Tanjong Pager Road, Singapore 088535
Taiwan10F, No. 42-1 Xuchang St., Zhongzheng Dist, Taipei City 10047, Taiwan, ROC
Philippines – Callcenter 1150 seatsAddress : U1907-1910 Hanston SquareBldg.,San Miguel Ave.Ortigas Centre, Pasig, Philippines
Indonesia – Callcenter 2150 seatsAddress : Intiland Tower, Lt. 6 Suite 6A, Jl.Panglima Sudirman 101 – 103, Surabaya 60271, East Java -Indonesia
CALL CENTER OFFICES
Our Offices & Facilities
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