View
18.078
Download
8
Category
Preview:
Citation preview
Project Quality Management Based on PMBOK 5th Edition
Waleed El-Naggar, MBA, PMP
https://www.facebook.com/waleed.naggar
Agenda
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 2
Quality Theories
Evolution of Quality Management
8.1 Plan Quality Management
8.2 Perform Quality Assurance
8.3 Control Quality
Quality is the degree to which the project fulfills
requirements.
Quality Management includes creating and
following policies and procedures in order to
ensure that a project meets the defined needs it
was intended to meet.
Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 3
Joseph Juran: 80/20 principle, top management
involvement. Quality is fitness for use.
W. Edwards Deming: 14 steps of total Quality
Management, Plan-Do-Check-Act cycle.
Philip Crosby: Cost of poor quality, prevention
over inspection and zero defects. Quality is
“conformance to requirements”
Quality Theorists
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 4
1950 1960 1970 1980 1990 2000 2007
Evolution of Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 5
Quality Control
Quality is separating good
from bad parts without
feedback to the production
process ; Final Inspection
1950 1960 1970 1980 1990 2000 2007
Evolution of Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 6
Quality Control
Quality Assurance
Quality develops during the
production process; Inspection
shifted into to the production
process, prevention, process
orientation
1950 1960 1970 1980 1990 2000 2007
Evolution of Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 7
Quality Control
Quality Assurance
ISO 9000
Quality is defined, planned and
supervised company-wide;
commitment of management,
participation of employees, step
by step improvement.
Six Sigma
Evolution of Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 8
1950 1960 1970 1980 1990 2000 2007
Quality Control
Quality Assurance
ISO 9000
Total quality Management
Total Quality management: Customer, employees,
process, society & stakeholder orientated. A
philosophy that encourages companies and their
employees to focus on finding ways to continuously
improve the quality of their business practices and
products.
1950 1960 1970 1980 1990 2000 2007
Six Sigma
Evolution of Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 9
Quality Control
Quality is separating good
from bad parts without
feedback to the production
process ; Final Inspection
Quality Assurance
Quality develops during the
production process; Inspection
shifted into to the production
process, prevention, process
orientation
ISO 9000
Total quality Management
Six Sigma,
Is an overall methodology that drives
business improvement.
DMAIC process : Define, Measure, Analyze, Improve &
Control
Customer Satisfaction
Prevention over inspection
Continuous improvement
Management Responsibility
Cost of Quality (COQ)
ISO Compatibility
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 10
Quality is:
A. Meeting & exceeding customer needs.
B. Adding extra to make customer happy.
C. Conformance of requirements and fitness of use
D. Conformance to management’s requirements
Quiz:
PMP - Project Quality Plan 11 https://www.facebook.com/waleed.naggar
Identifying quality requirement and/or
standards for the project and its deliverables,
and documenting how the project will
demonstrate compliance with the relevant
quality requirements.
8.1 Plan Quality Management
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 12
1. Project Management Plan, includes but
not limited to
Scope baseline
Work Breakdown Structure
WBS Dictionary
Schedule baseline
Cost baseline
Other management Plans
Plan Quality: Inputs (1)
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 13
2. Stakeholder Register
3. Risk register
4. Requirements Documentation
5. Enterprise environmental factors
6. Organizational process assets
Plan Quality: Inputs (2)
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 14
1. Cost-benefit Analysis
2. Cost of Quality (COQ)
3. Seven Basic Quality Tools
Cause-and-Effect Diagram
Flowcharts
Check-sheet
Pareto Diagram
Histograms
Control Charts
Scatter Diagram
Plan Quality: T & T
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 15
4. Benchmarking
5. Design of Experiments
6. Statistical Sampling
7. Additional Quality Tools
Brainstorming
Force field analysis
Nominal Group Technique
Quality Management and control tools
8. Meetings
Plan Quality: T & T
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 16
The primary benefit of meeting quality
requirements is less rework, i.e., higher
productivity, lower costs and increased
stakeholder satisfaction.
The primary cost of meeting quality
requirements is the expenses associated
with quality management activities.
Cost-benefit Analysis
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 17
Cost of Quality
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 18
Cost of Quality
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 19
Cause and Effect Diagram
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 20
Trace the problem’s source back to its “actionable
root cause”
A graphical representation of a process showing the
relationships among process steps.
Flowcharting
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 21
Tally Sheets
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 22
Pareto Diagram
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 23
Histogram
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 24
Graphic displays of the results, over time, of a
process; used to assess whether the process is
“in control”
Rule of Seven – Run of seven points toward
upper or lower control limit may indicate that
process is out of control
Assignable causes – Variations may be caused
by differences in machines, workers overtime,
etc. Identify the root cause.
Control Charts
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 25
Control Chart – contd.
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 26
Scatter Diagram
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 27
Benchmarking involves comparing actual or
planned project practices to those of other
projects in order to generate ideas for
improvement and to provide a standard by which
to measure performance.
These other projects may be within the
performing organization or outside of it, and may
be within the same or in another application area.
Benchmarking
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 28
Design of experiments is a statistical method
that helps identify which factors might influence
specific variables. It also plays a role in the
optimization of products or processes.
Design of Experiment
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 29
Statistical sampling involves choosing part of a
population of interest for inspection (e.g., selecting
10 samples of 75 electronic components).
Appropriate sampling can often reduce the cost of
quality control.
There is a substantial body of knowledge on
statistical sampling; in some application areas, it is
necessary for the project management team to be
familiar with a variety of sampling techniques.
Statistical Sampling
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 30
1. Quality Management Plan
2. Process Improvement Plan
Process Boundaries
Process Configuration
Process Metrics
Targets for Improved Performance
3. Quality Metrics
4. Quality Checklist
5. Project Documents Updates
Plan Quality Management: Outputs
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 31
Training costs are part of:
A. Prevention costs
B. Appraisal costs.
C. Internal failure costs.
D. External failure costs.
Quiz:
PMP - Project Quality Plan 32 https://www.facebook.com/waleed.naggar
1. Auditing the quality requirements and the results
from quality control measurement to ensure that
appropriate quality standards and operational
definitions are used.
2. The key benefit of this process is that it facilitates
the improvement of quality processes
8.2 Perform Quality Assurance
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 33
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 34
1. Quality Management Plan
2. Process Improvement Plan
3. Quality Metrics
4. Quality Control Measurements
5. Project Documents
Perform Quality Assurance: Input
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 35
1. Quality Management and Control Tools
Affinity Diagrams
Process Decision Program Charts
Interrelationship Digraphs
Tree Diagrams
Prioritization Matrices
Activity Network Diagram
Matrix Diagrams
2. Quality Audits
3. Process Analysis
Perform Quality Assurance: T & T
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 36
Affinity Diagrams
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 37
Process Decision Program Charts (PDPC)
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 38
Interrelationship Digraph
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 39
Tree Diagrams
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 40
1. Change Requests
2. Project Management Plan Updates
3. Project Documents Updates
4. Organizational Process Assets
Perform Quality Assurance: Output
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 41
Who is responsible of the quality management in
the project:
A. Project Quality Manager.
B. Project Manager
C. Project Team members.
D. Quality Assurance Department.
Quiz:
PMP - Project Quality Plan 42 https://www.facebook.com/waleed.naggar
Perform Quality Control is the process of
monitoring and recording results of executing
the quality activities to assess performance and
recommend necessary changes
The key benefits of this process include
Identifying the causes of poor quality
Validating that project deliverables and work meet
the requirements
8.3 Control Quality (1)
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 43
Important Quality terms
Prevention (Keeping errors out of the process) vs.
Inspection (Keeping errors out of the hands of the
customer).
Attribute sampling (either conform or doesn't) vs.
Variables sampling (degree of conformity)
Tolerance (range of acceptable results) and control
limits (thresholds which may indicate out of control)
8.3 Control Quality (2)
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 44
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 45
1. Project Management Plan
2. Quality Metrics
3. Quality checklists
4. Work Performance Data
5. Approved Change Requests
6. Deliverables
7. Project Documents
8. Organizational Process Assets
Control Quality: Input
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 46
1. Seven Basic Quality Tools
2. Statistical Sampling
3. Inspection
4. Approved Change Request Reviews
Control Quality: T & T
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 47
1. Quality Control Measurements
2. Validated Changes
3. Verified Deliverables
4. Work Performance Information
5. Change Requests
6. Project Management Plan Updates
7. Project Document Updates
8. Organizational Process Assets Updates (Completed
checklists, lessons learned documentation, etc.)
Control Quality: Output
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 48
When a process considered to be in control, it:
A. Should not be adjusted
B. May not be changed to provide improvements.
C. Shows differences caused by expected causes.
D. Should not be inspected or reworked for any
reason.
Quiz:
PMP - Project Quality Plan 49 https://www.facebook.com/waleed.naggar
Thank you
PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 50
Recommended