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IDEA is a social media based platform combined with a process management system designed for improvement and innovation. IDEA allows stakeholdersof an organisation tointeract andcollaborate with eachother in a social mediadialogue as creators(prosumers) of usergeneratedcontent in avirtual community. Thecreations are used forimprovement andinnovation.
Citation preview
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Accelerate IDEA’s and optimise your strategy and processes
“The innovation & improvement tool”
Antwerp
Esther Schalkwijk BA November 2011
Drs Olof-Jan Smits MMO i12 social innovation
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To manage change, information is needed for decision making purposes.
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Decisions regarding new business opportunities, products, customers, suppliers, markets, and technical developments.
It all comes down to the availability of comprehensive and easily accessible information resources.
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Your customers, employees and other stakeholders are your most vital assets!
They have idea’s, experiences and suggestions.
!
5 And their feedback is vital for improvement and innovation!
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That’s why we have created IDEA – the improvement and innovation tool!
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IDEA allows stakeholders of an organisation to
interact and
collaborate with each
other in a social media
dialogue as creators
(prosumers) of user-
generated content in a
virtual community. The
creations are used for
improvement and
innovation.
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IDEA consists of a multimedia communication platform
and a process management systeem.
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IDEA, experience or suggestion for improvement.
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Service
expectation
Service
expectation
Parking Parking Billing Billing Information Information
Quality of food Quality of food Medical aspects Medical aspects
Accommodation Accommodation Time management Time management Transportation Transportation Accessability Accessability
E.g.
customer, staff or other stakeholder
reports an IDEA, experience and/or improvement
suggestion
Safety Safety
Transportation Transportation
Environment Environment
Vacination Vacination
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IDEA’s can be submitted by internet.
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App
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WebApp
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And then the process goes as follows:
8. Adaptation in strategies, policies and/ or processes 9. Feedback to submitter
1. Receive IDEA
2. Confirm IDEA
3. Respond to IDEA
4. Label and analyse IDEA
5. Automatic link to responsible employee
6. Analyse possible improvement, risk, adaptation possibilities
7. Check applicability and possible implementation possibilities
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So what is the added value?
18 1. IDEA brings together all your stakeholders in one community
2. IDEA enables direct interactive communication through one platform.
20 3. IDEA creates involvement of stakeholders.
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4. IDEA provides you with a concrete tool for managing improvements.
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5. IDEA supplies all key indicators in a convenient dashboard. Indicators for analysis, benchmarking and
making the right decision….
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….to constantly improve your strategy, policies and processess.
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i12i12i12i12 Social innovationSocial innovationSocial innovationSocial innovation KorteKorteKorteKorte SchipperskapelstraatSchipperskapelstraatSchipperskapelstraatSchipperskapelstraat 2222 2000 Antwerp 2000 Antwerp 2000 Antwerp 2000 Antwerp ---- BelgiumBelgiumBelgiumBelgium ojs@i12.nl | ojs@i12.nl | ojs@i12.nl | ojs@i12.nl | facebookfacebookfacebookfacebook: i12 social innovation : i12 social innovation : i12 social innovation : i12 social innovation | +| +| +| +32 485 382 02532 485 382 02532 485 382 02532 485 382 025
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