Raising the bar - June2013

Raising the Bar: Enhancing the Strategic Role of Facilities Management

IFMA Houston Chapter Houston, Texas

June 6, 2013

James P. Ware, PhD Executive Director The Future of Work…unlimited

Global Research Director Occupiers Journal Limited

How are You Feeling Right Now?

Do you consider the workplace a

strategic resource?

You are in the Hot Seat

Costs!

Improve Productivity!

Fix the A/C!

Increase

Utilization!

Give Us More

Meeting Rooms!

Give Us More Private Offices!

Cut Costs!

Cut Costs! Guarantee

Business

Continuity!

2012 Global Survey of FM Professionals

On balance, is FM strategic? How does the head of FM allocate his/her time?

Source: Raising the Bar: Enhancing the Strategic Role of FM – RICS, 2012

Starting Point for the Research

Why isn’t FM a more strategic resource?

What does it mean to be “strategic”?

How are FM groups organized and managed today?

What do FM leaders need to do to become a more valued resource?

The “Raising the Bar” Study

•  Online survey: 350+ responses

•  Data from six continents

•  35 executive interviews

•  Completed late Summer 2012

The Research Headlines

FM is increasingly seen as strategic.

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However…

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Demanding…

Day-to-Day Operations

However…

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Cost Control

Dominant

However…

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Strategic Alignment

Disappointing

Let’s Look at Some Data

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The Survey Respondents

(n = 357)

The Survey:

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Organizational Size

The Survey:

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Where is Your Corporate Headquarters?

The Survey:

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What is Your Primary Industry? The Top Five:

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Where Does FM Report?

The Survey:

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Where Does FM Report? Size%Ma(ers%

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How is FM Measured?

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How should FM be measured?

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How Well-Aligned is FM with….?

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What are the barriers

to more effective alignment?

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Is FM a Strategic Resource?

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Is FM a strategic resource?

What is “Strategy”?

“Strategic” means helping the business achieve competitive advantage by aligning real estate (space) and facilities services more closely with business imperatives, operational capabilities, and organisational performance. [emphasis added]

-- “Raising the Bar,” p. 12

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What is “Strategy”?

“Strategy is the creation of a unique and valuable position, involving a different set of activities [different from what competitors are doing]. . . . Strategy requires you to make trade-offs in competing—to choose what not to do. . . . Strategy involves creating “fit” among a company’s activities.” [emphasis added]

Porter, Michael. “What is Strategy?” Harvard Business Review, Nov-Dec. 1996 (reprint #96608), p.1

Michael Porter’s View:

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An Example of Strategic Success

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From Michael Porter, “What is Strategy?” Harvard Business Review, Nov-Dec 1996

If You were Head of FM at Southwest…

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Examples of FM’s Strategic Impact

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And Now for Something Different…

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Davison International, Pittsburg, PA

And Now for Something Different…

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Our BIG Question:

What do facilities leaders have to do differently to make

FM a more valued and more strategic resource?

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What does all this mean?

“Hi I’m Sarah. So, what do you do?”

“I create a compelling work experience…”

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… that helps the business by:

!  …saving money

!  …attracting and retaining staff

!  …leveraging innate talents

!  …enhancing productivity

!  …supporting customers

!  …ensuring continuity, and…

!  …

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Turn That Hot Seat into an Executive Chair

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Costs!

Improve Productivity!

Increase Workforce Satisfaction!

Increase

Utilization!

Give Us More Private Offices!

Cut Costs!

Cut Costs! Guarantee

Business

Continuity!

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1. Think Strategically

2. Act Strategically

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3. Rebuild the

FM Organization

4. Outsource Aggressively

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5. Teach the business

how to draw on FM

It Only Sounds Simple

!  Think !  Act !  Organize !  Outsource !  Teach

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For Further Information

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Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, PhD Executive Director The Future of Work…unlimited Walnut Creek, California jim@thefutureofwork.net

We enable change leaders to take charge of the future by designing compelling work experiences.

Access and download “Raising the Bar” at: http://www.rics.org/research

Global Research Director Occupiers Journal Limited London, England jim.ware@occupiersjournal.com

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