Real Teams

Real Teams

Henrik BerglundCedur AB@henrikberhenrik@cedur.se

…and how to build them

All slides in this deckCopyright Cedur AB 2012Most pictures covered by licenses also. Contact me if youwant to use it.

Bio

1 min

What is a successful team?

Goal of teamworkServe customers well

Individual learning and well beingGrow as team

Source: Hackman, ”Leading Teams”

Currentsituation?

Source: Bob Marshal - Alienation (ACE! Keynote), http://vimeo.com/44324272 34 min in

Happiness at work survey at ACE! conf

Happiness at work survey at ACE! conf

Source: Bob Marshal - Alienation (ACE! Keynote), http://vimeo.com/44324272 34 min in

Our Self Managing Teams, ….

Big Company Newsletter

Conditions

Unclear purpose/goal, but a strict process that you haveto follow

Clear purpose/goal, but no predefined process to follow toget there

ChooseChooseChooseChoose team team team team totototo joinjoinjoinjoin::::

B

#1 Clear authority to

manage own work process

#2 Compelling direction

What type of directioninspire greatness?You will have to brief people you invite....

Clear vs incomplete stories , analogies, …

Consequential

Challenging

50%

HaveHaveHaveHave youyouyouyou everevereverever…………been assigned to a project/task

10% 30% 40%50% 60%20%

AProduct

Project a1 Project a2

B Project b1 Project b2

Persons (previously known as ”resources”)

Product

Project Project Project Project basedbasedbasedbasedorganizationorganizationorganizationorganization…………10%, 25%, 50%, ….

Problem 1:

BlueberriesLingonberries

Strawberries

Who is on my team???

Case study

#3 Clear Boundaries

Problem 2: Moving people around

Source: Katzenbach and Smith

#4 Stability over some time

Case Case Case Case studystudystudystudy: QA : QA : QA : QA depdepdepdepWe’re done!

Cool devs

Not really…

Tester

18 months…

#5 Trustworthy feedback

on results

I’m a proud expertI don’t want to be a mediocre generalist

#6 Interdependence

#1 Clear authority to manage own work

process

#2 Compelling direction

#3 Clear boundaries

#4 Stability over some time

#5 Trustworthy feedback on results

#6 Interdependence

#7 Effort is put into team building

Two day teamstart example

Week before

Conversations for building a team…goalsmotivationwhat do we each bringhow to work together

Adapted from C. Avery’s 5 conversations

WORK HISTORY +/-

Preparations

TEAMS +YOU?

Pomodoro’sMechanics

25 min work5 min rest

Ideas boardMechanics

WarmWarmWarmWarm UpsUpsUpsUps

JourneylinesJourneylinesJourneylinesJourneylines

PropertiesPropertiesPropertiesPropertiesgoodgoodgoodgood teamsteamsteamsteams

GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....WhatWhatWhatWhat is is is is successsuccesssuccesssuccess???? WhatWhatWhatWhatdeterminedeterminedeterminedeterminesssssuccesssuccesssuccesssuccess????IntroIntroIntroIntro Make Make Make Make posterposterposterposter Show + Show + Show + Show + feedbackfeedbackfeedbackfeedback

IndividualIndividualIndividualIndividualgoalsgoalsgoalsgoalsTeam + Team + Team + Team + interpersonal interpersonal interpersonal interpersonal skillsskillsskillsskills

ResponsiResponsiResponsiResponsibilitybilitybilitybilityProcessProcessProcessProcess RoleRoleRoleRole ofofofofconflictconflictconflictconflict,,,,Trust, Trust, Trust, Trust, TTTTuckmanuckmanuckmanuckman Think Think Think Think aboutaboutaboutabout twotwotwotwosituationssituationssituationssituationsCall on Call on Call on Call on behaviourbehaviourbehaviourbehaviourHowHowHowHow totototo workworkworkworktogethertogethertogethertogether TimesTimesTimesTimes DoneDoneDoneDone arcitecturarcitecturarcitecturarcitectureeeeProcessProcessProcessProcess

Check inCheck inCheck inCheck inIdeas Doing Done

Day 1: ”How was yourmorning?”

Check inCheck inCheck inCheck in

theendresult.tumblr.com/post/18392221931/s

o-true-no-matter-what-it-is-get-out-of-your

In the morning, day 2…

FEELINGS

Day 2: ”Core-protocols” check inMAD, SAD, GLAD, AFRAID

Check inCheck inCheck inCheck in

OR PASS…

12 monthsrequirements

Great job!

managementfunding

WhatWhatWhatWhat is is is is successsuccesssuccesssuccess????

What is success?

What is success?WhatWhatWhatWhat is is is is successsuccesssuccesssuccess????WhatWhatWhatWhatdeterminesdeterminesdeterminesdeterminessuccesssuccesssuccesssuccess????What determinessuccess?

orients energizes

GoalsGoalsGoalsGoals

Amazing Product Vision

Product Product Product Product goalsgoalsgoalsgoals

InspiringOrganizationalGoals

OrganizationOrganizationOrganizationOrganizationgoalsgoalsgoalsgoals

Organizational GoalsTeam Goals

Idea first found in “Coaching

Agile teams”

JourneylinesJourneylinesJourneylinesJourneylines

”Think about teams youhave been in, what did youappreciate about them?”Team values/norms

PropertiesPropertiesPropertiesProperties ofofofofgoodgoodgoodgood teamsteamsteamsteams

”After this team effort, I have <done somethingfulfilling for me>”

IndividualIndividualIndividualIndividualGoalsGoalsGoalsGoals

Organizational GoalsTeam Goals

Individual Goals

Organizational GoalsTeam Goals

Individual GoalsWhat is success? What determinessuccess?

JourneylinesJourneylinesJourneylinesJourneylinesPropertiesPropertiesPropertiesPropertiesgoodgoodgoodgood teamsteamsteamsteams

GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....WhatWhatWhatWhat is is is is successsuccesssuccesssuccess????IntroIntroIntroIntro Make Make Make Make posterposterposterposter Show + Show + Show + Show + feedbackfeedbackfeedbackfeedback

IndividualIndividualIndividualIndividualgoalsgoalsgoalsgoalsTeam + Team + Team + Team + interpersonal interpersonal interpersonal interpersonal skillsskillsskillsskills

ResponsiResponsiResponsiResponsibilitybilitybilitybilityProcessProcessProcessProcess RoleRoleRoleRole ofofofofconflictconflictconflictconflict,,,,Trust, Trust, Trust, Trust, TTTTuckmanuckmanuckmanuckman Think Think Think Think aboutaboutaboutabout twotwotwotwosituationssituationssituationssituationsCall on Call on Call on Call on behaviourbehaviourbehaviourbehaviourHowHowHowHow totototo workworkworkworktogethertogethertogethertogether TimesTimesTimesTimes DoneDoneDoneDone arcitecturarcitecturarcitecturarcitectureeeeProcessProcessProcessProcess

Check inCheck inCheck inCheck inIdeas Doing DoneWarmWarmWarmWarm UpsUpsUpsUps

WhatWhatWhatWhatdeterminedeterminedeterminedeterminesssssuccesssuccesssuccesssuccess????

TrustOpen (positive) conflict

Innovation,synergy

RoleRoleRoleRole ofofofofconflictconflictconflictconflict on on on on teamteamteamteam

Handling Handling Handling Handling ConflictConflictConflictConflict

Have you seen this handled well? How? Not so well? How?

Call on Call on Call on Call on behaviourbehaviourbehaviourbehaviour

Who does this? How?

SolvingSolvingSolvingSolvingproblemsproblemsproblemsproblems

MakingMakingMakingMakingdecisionsdecisionsdecisionsdecisions

JourneylinesJourneylinesJourneylinesJourneylinesPropertiesPropertiesPropertiesPropertiesgoodgoodgoodgood teamsteamsteamsteams

GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....WhatWhatWhatWhat is is is is successsuccesssuccesssuccess????IntroIntroIntroIntro Make Make Make Make posterposterposterposter Show + Show + Show + Show + feedbackfeedbackfeedbackfeedback

IndividualIndividualIndividualIndividualgoalsgoalsgoalsgoalsTeam + Team + Team + Team + interpersonal interpersonal interpersonal interpersonal skillsskillsskillsskills

ResponsiResponsiResponsiResponsibilitybilitybilitybilityProcessProcessProcessProcessRoleRoleRoleRole ofofofofconflictconflictconflictconflict,,,,Trust, Trust, Trust, Trust, TTTTuckmanuckmanuckmanuckmanThink Think Think Think aboutaboutaboutabout twotwotwotwosituationssituationssituationssituations Call on Call on Call on Call on behaviourbehaviourbehaviourbehaviourHowHowHowHow totototo workworkworkworktogethertogethertogethertogether TimesTimesTimesTimes DoneDoneDoneDone arcitecturarcitecturarcitecturarcitectureeeeProcessProcessProcessProcess

Check inCheck inCheck inCheck inIdeas Doing DoneWarmWarmWarmWarm UpsUpsUpsUps

WhatWhatWhatWhatdeterminedeterminedeterminedeterminesssssuccesssuccesssuccesssuccess????

HowHowHowHow totototo workworkworkworktogethertogethertogethertogetherProcessProcessProcessProcess

HowHowHowHow totototo workworkworkworktogethertogethertogethertogether TimesTimesTimesTimes

Mother of all agreements

WorkWorkWorkWorkbreakdownbreakdownbreakdownbreakdown DoneDoneDoneDone

Trustworthy feedback on results

Req 3Req 1Req 2Logic

DB

UI

TraditionalWork breakdown

”Sashimi”

Req1

Req2

Req3

Better

JourneylinesJourneylinesJourneylinesJourneylinesPropertiesPropertiesPropertiesPropertiesgoodgoodgoodgood teamsteamsteamsteams

GoalsGoalsGoalsGoals ProductProductProductProduct OrganizOrganizOrganizOrganiz....WhatWhatWhatWhat is is is is successsuccesssuccesssuccess????IntroIntroIntroIntro Make Make Make Make posterposterposterposter Show + Show + Show + Show + feedbackfeedbackfeedbackfeedback

IndividualIndividualIndividualIndividualgoalsgoalsgoalsgoalsTeam + Team + Team + Team + interpersonal interpersonal interpersonal interpersonal skillsskillsskillsskills

ResponsiResponsiResponsiResponsibilitybilitybilitybilityProcessProcessProcessProcessRoleRoleRoleRole ofofofofconflictconflictconflictconflict,,,,Trust, Trust, Trust, Trust, TTTTuckmanuckmanuckmanuckmanThink Think Think Think aboutaboutaboutabout twotwotwotwosituationssituationssituationssituations Call on Call on Call on Call on behaviourbehaviourbehaviourbehaviourHowHowHowHow totototo workworkworkworktogethertogethertogethertogether TimesTimesTimesTimes DoneDoneDoneDonearcitecturarcitecturarcitecturarcitectureeeeProcessProcessProcessProcess

Check inCheck inCheck inCheck inIdeas Doing DoneWarmWarmWarmWarm UpsUpsUpsUps

WhatWhatWhatWhatdeterminedeterminedeterminedeterminesssssuccesssuccesssuccesssuccess????

FinaleFinaleFinaleFinaleHighlightHighlightHighlightHighlightGoodGoodGoodGood workworkworkwork HaveHaveHaveHave themthemthemthemcongratulatecongratulatecongratulatecongratulateeachothereachothereachothereachother!!!!

#1 Clear authority to manage own work process#2 Compelling direction#3 Clear boundaries#4 Stability over some time#5 Trustworthy feedback on results#6 Interdependence#7 Effort is put into team building

“…accounts for about 90% of the variation in how well a team eventually performs” – R Hackmanhttp://blogs.hbr.org/cs/2011/06/six_common_misperceptions_abou.html

Henrik BerglundAgile Coach, Cedur AB

henrik@cedur.se

Twitter: @henrikber

Skype: henrik.berglund

Blog: www.cedur.se/agile-blog

+46 709 40 08 64

I offer freelifetime support on thispresentation!

http://www.slideshare.net/henrik_berglund