Retaining Employees Through Greater Freedom - CMX Summit West 2016

CMX Summit - 2016

VP of People at Keen IO lisa@keen.io

LISA NIELSEN

Collect & store data from users, websites, apps &

smart devices.

Query instantly to share results with teams &

customers, anywhere.

WHY AM I UP HERE?

• VP of People at Keen IO

• Organization change consultant at Ernst & Young

• An MA in Organization Development & MA in Psychology

EMPLOYEE ENGAGEMENT

<3%ATTRITION

HOW ARE WE DOING THIS?

AGENCY

•the capacity, condition, or state of acting or of exerting power

THEORY X VS Y

THEORY X

!

THEORY Y

"

Safety

Physiological

Belonging

Esteem

Self-actualization

UNFORTUNATELY FOR THE WORKPLACE

HUMANS DON’T FIT WELL INTO BOXES

SOUNDS GREAT. HOW?

VALUES

•Introspection

•Continuous learning

•Personal agency

•Honesty

•Empathy

INSTEAD OF A BOSS…

•Responsibility matrix guides job role / scope

•Performance feedback delivered by team

•Thought partnership with coach

ITS NOT ALL ICE CREAM AND FLOWERS

github.com/keenkeen.chat @keen_io

https://keen.io

TURN EXPLORERS INTO DISCOVERERS.