Sales Team Meeting 10.15

Sales Team Meeting OCTOBER 2015

OVERVIEW • Introduction

• Incoming Sales Leads

• Traffic Log Pro

• Pre-Owned Process

• Lead Management

• Customer Follow-Ups

• Escalating Customer Issues

• Moving Forward 4rd Qtr.

• PARCS Superstores 2016

INTRODUCTION • Welcome and continuing on with….

THE PARCS CULTURE

INCOMING SALES LEADS • Manufacturers • Logging Timed Leads • Back-end Requirements • 24 Hour Turnaround • Questions, improvementsManaging our customer leads is vital to our business success.

TRAFFIC LOG PRO • Sales Funnel Management • Ongoing & Online Training • Effectiveness; Examples • Improvements (Customization)

• Questions A tool is only good if you use it..

PRE-OWNED PROCESS • Intake Forms

• Current status of units

• Uploading Inventory (5-Star images, availability)

• Testing Markets (Social media, Ebay, etc.)

• Improvements

CUSTOMER SERVICE • Importance of Follow-Up

• Preventive Maintenance

• Escalating Customer Service IssuesResolution options going forward – examples

• Creating additional opportunities for salesEvery aspect of business IS Customer Service

• PARCS Customer Service Expectations

MOVING FORWARD • 4rd Quarter Wrap-up • PARCS Superstores 2016 • Company Announcements • Submit your meeting notes, ideas. *Notepads on table

QUESTIONS | COMMENTS | CLOSING