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By Team Galaxy
05/01/2023Information Systems in Business, MITSOT 2
ASHWINI WAGH KAJAL RAGHUWANSHI PAVNEET AJMANI PRASHIL THOLE
TEAM GALAXY
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About SamsungOrganization StructureOrganization CultureInformation SystemLearningsSuggestions
Agenda
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South Korean multinational company headquartered in Samsung Town, Seoul.
OBJECTIVE- Making a Better World. Through innovative, reliable products and services, talented people, a responsible approach to business and global citizenship and collaboration with our partners and customers, Samsung is taking the world in imaginative new directions.
SAMSUNG ELECTORNICS
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Market leader in product categories like Mobile Phones, Smart Phones, Panel TVs, Side By Side Refrigerators, Frost Free Refrigerators, Microwaves and Inverter ACs.
First India manufacturing complex located at Noida (UP)
Samsung India - Regional Headquarters for Samsung’s Southwest Asia operations.
45,000 employees- 11,500 employees in R&D.
SAMSUNG INDIA
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SAMSUNG SERVICE CENTRE
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ORGANISATION STRUCTURE
Chief Service Officer
General Service Manager
Area Service Manager(ASM)
Engineers Staff
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Bonus Bi-monthly meetings Celebrating festivals
ORGANIZATION CULTURE
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GSPNSAMSUNG SMARTWARRANTY EXTENTIONSMART TUTORTOKEN MACHINEAC, TV & DRINKING WATER FACILITY
ORGANISATION SYSTEM
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SAMSUNG SMART TUTOR
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JOBSHEET
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They have reached across the whole nation Leader in the service industry
LEARNINGSSamsung
System Worldwide Integration promotes learning Split-second Debugging saves time
Personal Creativity and innovation Facing corporate giants
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Customer comes with the problem
Service center works on the problem
Satisfied/Happy customer
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Time managementMore clarity
Suggestions
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THANK YOUANY QUESTIONS?
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