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HOW TO LEAD WITH YOUR PEOPLE...
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Situational Leadership
Overview
Directive and Supportive Behavior
Leadership Variables
Situational Leadership II Model
Directive & Supportive Behavior
Involves:Clearly Telling People
• What to Do
• How to Do It
• Where to Do It
• When to Do It
And Then Closely Supervising Their Performance
Directive/Task Behavior
Supportive/Relationship Behavior
Involves: Listening to People
Providing Support and Encouraging Their Efforts
Facilitating Their Involvement in
Problem Solving and Decision Making
Leadership Variables
Follower
Boss
Associates/Peers
Organization
Job Demands
Time
Leadership Variables
Interim Summary
•Directive/Supportive Behavior
•Leadership Variables
Situational Leadership Model
8
S3
S1S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
9
Subordinate’s Development Level
Competence: Task, Knowledge and Skills
Commitment: Motivation and Confidence
15
Levels of Development
D1 - “Enthusiastic Beginner”
D2 - “Disillusioned Learner”
D3 - “Reluctant Contributor”
D4 - “Peak Performer”
Levels of DevelopmentD1
Low Competence, High Commitment
“Enthusiastic Beginner”
Levels of DevelopmentD2
Some Competence, Low Commitment
“Disillusioned Learner”
Levels of DevelopmentD3
Moderate to High Competence,
Variable Commitment
“Reluctant Contributor”
Levels of DevelopmentD4
High Competence, High Commitment
“Peak Performer”
15
Levels of Development
D1 - Low Competence, High Commitment “Enthusiastic Beginner”
D2 - Some Competence, Low Commitment “Disillusioned Learner”
D3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor”
D4 - High Competence, High Commitment “Peak Performer”
Development Levelis
Task Specific!
18
S3
S1S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
19
Directing
High Directive, Low Supportive
Leader Defines Roles of Followers
Problem Solving and Decision Making Initiated by the Leader
One-way Communication
20DEVELOPMENT LEVEL OF FOLLOWER(S)
S3
S1S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
21
Coaching
High Directive, High Supportive
Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions
Two-way Communication
Control Over Decision Making Remains With the Leader
22
S3
S1S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
23
Supporting
High Supportive, Low Directive
Focus of Control Shifts to Follower
Leader Actively Listens
Follower Has Ability and Knowledge to Do the Task
24
S3
S1S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
25
Delegating
Low Supportive, Low Directive
Leader Discusses Problems With Followers
Seeks Joint Agreement on Problem Definitions
Decision Making Is Handled by the Subordinate
They “Run Their Own Show”
26
S3
S1S4
S2
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
Behavior
High Directive and
High Supportive
Behavior
High Supportive and
Low Directive
Behavior
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
S
U
P
P
O
R
T
I
V
E
B
E
H
A
V
I
O
R
What Happens If We Have a Mismatch of Leadership Style With Development Level?
Tell Them What You Want Them to Do
Show Them What You Want Them to Do
Let Them Try - There Is Some Risk
Observe Performance - Focus on the Positive
Manage the Consequences
Increasing Follower Development Level
Tell Them What You Want to Do
Show Them What You Want to Do
Let Them Try – There is Some Risk
Observe Performance – Focus on the Positive
Manage the Consequences
Five Step to Training Winners
The Leader’s Goal
Build Your Follower’s Development Level So You Can Start Using Less Time-consuming Styles
(S3 and S4) and Still Get High Quality Results.
Directive and Supportive Behavior
Leadership Variables
Situational Leadership II Model
SUMMARY
Situational Leadership is not something
you do “TO” people but something you do
“WITH” people.
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