Startup Marketing 101

  • View
    15.242

  • Download
    2

  • Category

    Business

Preview:

DESCRIPTION

Startups fail because the dog won't eat the dogfood. Not because they can't make the dogfood, or price the dogfood, or even sell the dogfood. They fail because - having solved all those problems - the dog doesn't want to eat it. So how can you approach Marketing in way that evolves your "dogfood" in the direction your "dog" wants? And having done so, how do you get the other dogs in the neighborhood interested? 6-time startup veteran and brand guru Mike Troiano (@miketrap) for an exploration of the marketing challenges unique to venture-funded startups, at the intersections of entrepreneurship and branding, product strategy and communications, new technology and enduring truths.

Citation preview

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

startup marketing JANUARY 13, 2015

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

“Marketing is for companies who have sucky products. If you build something amazing… people will adopt it because it is amazing.”

Fred Wilson

Principal, Union Square Ventures

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

“Startups fail because the dog won’t eat the dogfood.”

Jeff Schwartz Principal, Bain Capital Ventures

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

depends how you define “marketing.” and maybe “startup.”

4

does startup marketing matter?

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

“A startup is an organization formed to search for a repeatable and scalable business model.”

Steve Blank | @sgblank

5

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

what  the  market  wants  

to  buy.    

REALITY  

startup marketing

6

what  you  think  you  are  

selling.    

PERCEPTION  

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. ©2012 @MIKETRAP. ALL RIGHTS RESERVED.

real business

race to scale

proven opportunity

shared vision

the startup journey

7

SELLING THE DREAM DISCONTINUOUS CHANGE

RIDING THE ROCKET CONVICTION VS. FLEXIBILITY

passionate hypothesis

8

COPYRIGHT  ©  2014  ACTIFIO  

“If  you  can’t  explain it simply, you don’t understand it well enough.”

Albert Einstein  

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

who wants…

“…an intuitive but powerful approach that allows UML diagramming to be code-centric instead of model-centric by giving users an interactive exploratory visualization platform.”

9

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

who wants…

“…a nutrition-based, gluten-free food company that uses ancient grains to provide innovative products that are both convenient and delicious.”

10

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

who wants…

“…an innovative, patent pending hand hygiene solution to help hospitals improve hand hygiene compliance.”

11

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

some people.

12

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

who wants…

•  maps that make code easier to understand, work on, and improve.

•  ancient food for a better life today.

•  clean hands that save lives.

13

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

more people.

14

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

how people grok your idea

15

*

15 seconds

15 minutes

*

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

be flexible early

“mobile marketing

management”

“mobile media

management”

2006 2002

“mobile messaging

management”

2004

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

BUT… you’re betting your livelihood on a value proposition you believe is significant.

maybe you should write it down.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

elements of positioning

•  target – actionable universe of buyers •  segment – key, predisposing attribute •  brand – a name you call yourself •  category – a competitive frame for the buyer •  distinction – what makes you unique •  proof – perceived evidence of truth

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

declare your hypothesis

for target who are segment, brand provides the category with

distinction because of proof.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

made-up examples

•  For drivers who value automotive performance, BMW provides luxury vehicles that deliver joy through German engineering.

•  For people around the world, Coca-Cola is the soft drink that is the real thing since 1886.

•  For industrial manufacturers who are challenged to differentiate, BASF is the raw materials supplier that makes products better through engineering depth.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

tell a story that sells

“It’s far easier for us to remember stories than the cold hard facts because our brains make little distinction between an experience we are reading about and one that is actually happening.”

Fast Company “Why Our Brains Crave Storytelling in Marketing”

June 4, 2014

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 22

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Before

23

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

the original blurb

“Actifio, the Protection and Availability Storage (PAS) platform company, pioneered the industry’s first storage system optimized for managing copies of production data, eliminating redundant silos of IT infrastructure and data management applications. By introducing virtualization into data management, Actifio delivers an application-centric, SLA-driven solution that decouples the management of data from storage, network and server infrastructure and reduces costs by 10X.”

24

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Today

For businesses that depend on their data, Actifio provides data

management solutions that improve resiliency, agility, and cloud mobility

by virtualizing copy data.

Three  Strategic  IT  Priorities  

26 COPYRIGHT  ©  2014  ACTIFIO  

AGILITY  

Access  data  when  and  where  

you  need  it.    

RESILIENCY  

Better  data  protection  and  availability.  

CLOUD  

Enable  transition  to  distributed  IT  

infrastructure  model.    

One  Underlying  Problem  

27

AGILITY   CLOUD  RESILIENCY  

BINDING  APPLICATION  DATA  TO  SILOED  PHYSICAL  INFRASTRUCTURE  

BC/DR   COMPLIANCE   ANAYTICS  DEV  &  TEST  

Physical  IT  

BACKUP  

Virtual  IT  

COPYRIGHT  ©  2014  ACTIFIO  

Copy  Data  Virtualization  

Virtual  Data  Pipeline™  

CAPTURE  Data  at  block  level,  in  native  format,  according  to  your  SLA  

GOLDEN  COPY    OF  PRODUCTION  

MANAGE  A  physical  copy,  moved  once,  

and  stored  anywhere  

USE  Unlimited  virtual  copies  for  instant  access  and  protection  

DATA    PROTECTION  

BUSINESS  CONTINUITY  

DATA    MOBILITY  

DEV  &  TEST  

DATA    INSIGHTS  

OTHER  

COPYRIGHT  ©  2014  ACTIFIO  

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Copy  data  virtualization.  

What We Do

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

covered so far

•  startup marketing is finding the truth •  important to declare your hypothesis •  express it as a simple story •  tell it the same way everywhere •  iterate together toward a big idea

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. ©2012 @MIKETRAP. ALL RIGHTS RESERVED.

real business

race to scale

proven opportunity

shared vision

product / market fit

31

SELLING THE DREAM DISCONTINUOUS CHANGE

RIDING THE ROCKET CONVICTION VS. FLEXIBILITY

passionate hypothesis

✓ ✓

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

what is a brand?

•  The world’s collective emotional response •  Envelope for your product’s rational benefits •  Emotional value proposition, guides people

toward or away from what you’re selling •  If you think it doesn’t matter, you don’t

understand how people make decisions…

32

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

how we decide

•  antonio damasio, neuroscientist •  studied seemingly normal people

with a specific type of brain damage that made them unable to feel emotions.

•  all had something peculiar in common: they couldn’t make decisions.

33

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

we decide emotionally

34

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

emotion comes first…

35

emotional

rational

Copyright  ©2012  ACTIFIO  

Simon Sinek

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

What

start with “why”

How

Why “We make great computers. They’re

beautiful and simple to use, because we

think different.”

“We think different. We make products beautiful and simple to use. We make great computers.”

37 Based on the work of Simon Sinek.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

“why” drives outcomes

Samuel Pierpont Langley. Smithsonian Fellow.

Orville & Wilbur Wright. Bicycle merchants.

“We will change the world by enabling man to fly.”

38

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 39

"If you want to build a ship, don’t drum up people together to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea."

Antoine de Saint-Exupery

Why                                  ?  

COPYRIGHT  ©  2014  ACTIFIO  

Is  there  an  emotional  value  prop  in  copy  data  virtualization?  

40

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. Copyright  ©2012  ACTIFIO  

How customers feel.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

•  We can liberate your data from the siloed infrastructure that keeps you from advancing your most urgent priorities.

•  In the process we will liberate you, from the excess cost, complexity, and stress of managing cloud-scale application data on infrastructure designed for the client-server era.

42

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 43

FREEDOM

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

COCKTAIL  PITCH   Actifio  is  copy  data  virtualization.  

ONE  SIMPLE  THING   Freedom  

FUNCTIONAL  BENEFITS  •  Protect  your  applica>on  data,  so  you  can  Access  anything  instantly  •  Transform  the  economics  of  your  IT  infrastructure,  or  even  your  business  •  Manage  all  of  your  application  data  through  a  single,  simple  UI    

EMOTIONAL  BENEFITS  •  Confidence…  in  your  ability  to  recover  from  problems  quickly  •  Independence…  from  vendor  lock-­‐in  driving  complexity  and  storage  spend  •  Validation…  of  your  foresight  in  embracing  next  generation  technology  early  

STORIES  •  Data  is  the  lifeblood  of  business.  Infrastructure  is  just  what  you  use  to  manage  it.  •  We  developed  a  radically  simple  approach  to  managing  copy  data  •  We  capture  data  from  production,  manage  it  efficiently,  and  let  you  use  it  as  you  like  

PROOF  •  Recover  multi-­‐terabyte  data  sets  in  seconds,  mounting  directly  to  production  •  Actifio  typically  slashes  TCO  by  50%,  and  turns  cash  positive  in  90  days  •  Hundreds  of  enterprise  class  and  CSP  customers,  in  22  countries  around  the  world  

PERSONALITY   Bold,  Inspiring,  Practical  

TAGLINE   Radically  Simple.  44

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Radically  Simple  

45

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Radically  Simple  

46

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Copyright  ©2012  ACTIFIO  

Radically  Simple  

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Free your data.

Radically Simple

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

Virtualize your data.

Free yourself.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. 50 COPYRIGHT  ©  2014  ACTIFIO  

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

everywhere.

51

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

what to take away

•  startup marketing is finding the truth •  important to declare your hypothesis •  express it as a simple story •  tell it the same way everywhere •  iterate together toward a big idea •  your brand is your emotional value prop •  lead with it, as soon as you can

thank you.

@miketrap

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED. ©2012 @MIKETRAP. ALL RIGHTS RESERVED.

Workshop.

54

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

15 Minutes

55

Pair. Pitch. Switch.

©2014 @MIKETRAP, LLC. ALL RIGHTS RESERVED.

elements of positioning

•  target – actionable universe of buyers •  segment – key, predisposing attribute •  brand – a name you call yourself •  category – a competitive frame for the buyer •  distinction – what makes you unique •  proof – perceived evidence of truth