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Name
Company
Knowledge or interest in Social Media
What should you DO at your party?
Listen and engage.
(Be forthright. Be helpful. Be charming.)
Don’t be a bore.
(or a bully)
Make online word-of-mouth work FOR you.
(Brand evangelists. Informed customers.)
Does it work? Which are the best ones?
How do I break through the noise? How much time does it take?
Interact with your markets. Great customer advocacy tool.
Usage
Reach mass market
Share biz fun side
Develop an invested,
engaged community
Chat with your network and drive website traffic.
(in 140 characters or less)
First touch: don’t have
to approve followers
Share links to content
Quickly maintain
presence
Quick customer service
Usage
Build and collaborate with a network of colleagues.
Usage
Share content &
establish creditability
Attract new talent
Learn from industry
leaders & colleagues
Show & tell with your customers & prospects.
Usage
2nd largest search
engine
Use video to educate,
entertain, explain
Videos are easy & fun
to share
Give customers a post-transaction voice.
Usage
Know opinions &
perceptions of users
Respond to good &
bad reviews
Foster good reputation
51%
68%
26%
57%
38% 33%
45% 43%
Twitter Facebook LinkedIn Blog
B2C B2B
Each with its own strengths and weaknesses, based on the type of business and market using it.
Social Media is free (like a free puppy). For max ROI:
Be consistent
Set and follow schedules
Match channel to your market Focus on engaging
Start with 20 hrs/mo
Stick with 10+ hrs/mo
Hire an intern
Ads & Brochures
Word-of-mouth
Cold Calling
Trade Shows
Junk Mail & Spam
Blogs, eBooks, Videos
Social Media
SEO & PPC
Webinars & Whitepapers
Feeds & RSS
$134
$332
Inbound Marketing
Outbound Marketing
Better targets interested prospects ROI tends to increase over time
Facebook, Twitter,
LinkedIn, YouTube,
Reviews
Keyword, SEO,
Organic, PPC, Link
Building
Blogs, Videos,
Whitepapers,
eBooks
Slow and steady wins
the race, don’t give up
Change your daily
marketing activities
Give away remarkable
content
Use social media for
conversations
Social Media, SEO
Content marketing: blog articles,
video, infographics, eBooks
Permission marketing: gather email
White papers
Product demos
Trial offers
Email newsletters
Audience segmentation
Targeted efforts
Loyalty incentives
Customer relationships
Create lifelong
customer & brand
ambassador
Social media
Contests
Referral programs
Loyalty promotions
Our own business has expanded and is not
bound by its location.
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For notes from today, go to
grasshoppermarketing.com/keytakeaways
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