Tony Gosling, Chief Data Officer, Defence Infrastructure, UK Ministry of Defence - CDO Europe 2017

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Tackling the Data Ownership Challenge

Tony GoslingDirector, Data, Analytics & Insighttony.gosling101@mod.gov.uk

February 2017

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If nobody owns data problems, nobody will fix them

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There are different definitions for Data Owner and Data Steward – this is what we use in the DIO

Defence Infrastructure Organisation

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Becoming a Data Owners or Data Steward is an accountabilityfor the management of a subset of enterprise data.

– IDENTIFY & ENGAGE Data Stewards and Owners

– A Data Owner has to be of a certain seniority

– A Data Steward can be absolutely anybody– Being a Data Steward describes a relationship to data

and is NOT a position

– Data Stewards are NOT hired. They are appointed based on their present activities and responsibilities.

– DO NOT give employees new job titles

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Data governance is a process, managed by the Data Governance team, delivered with Owners & Stewards

Defence Infrastructure Organisation

AttributeSelected

OwnershipAssigned

Definition &Gap Analysis

DQExecution

DataCleansing

ProcessChange

MISDelivery

InceptionInception InitiationInitiation CommitmentCommitment

ContinuousImprovementContinuousImprovement

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Challenges in getting Data Ownership to work

Defence Infrastructure Organisation

Challenge What we do

Multiple functions could own the data • Who cares?• Who “gets” data?

Lot’s of data, where do you start? • What’s hurting the business the most?

• One bite at a timeHow do you help the Data Owners and Data Stewards succeed

• Training, Working Group• Good central, Data Governance

team to work with• Profile data - measure Data

Quality• Use league tables

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The DIO Strategic Problem in a photo - Help for Heroes?

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In the Defence Infrastructure Organisation, getting data really owned has been absolutely vital

Defence Infrastructure Organisation

Data Situation in 2014 NowAsset Data;Land and buildings, location, type, condition

• Data standard set and asset verification completed

• Changes managed by filling a form

• Data “owned” by central admin team

• Service Delivery Director owns asset KPIs

• Site Delivery Managers own the data for their buildings

• All site managers trained • Data quality measured

Capital Projects; Planned vs actual vs forecasts for schedule, cost and quality

• 4 spreadsheets in 4 functions

• 4 different answers (all wrong)

• Project data in systems poor and not used

• Owned by Project Delivery • KPIs owned by Project Delivery

Director• Project Data Quality measured• Data Quality in PM’s objectives• Single Business Intelligence

People Data; vacancies, mandatory training

• Finance and HR had very different vacancy numbers

• Mandatory Training recording <10%

• HR own overall data• Finance check posts funded• Each business area accountable

–league tables• Mandatory Training >90%

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• Estate data has become a strategic issue, £8.5bn funding gap recognised

• Asset data made case for Better Defence Estate, £4bn of investment, 90 sites being released

• Delivering building projects more effectively using better project data

Defence Infrastructure Organisation

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We have come a long way over the last two years, but we still have a long way to go