Uses of technology in business communication

Welcome to the presentation

onUses of Technology in

Business Communication

Presented for:Dr. Khondoker Bazlul Hoque

ProfessorDepartment of International Business

University of Dhaka

Presented by:MD. Mushfiqur Rahman

Roll: 05BBA 2nd Batch

Department of International BusinessUniversity of Dhaka

Technology & Business Communication

As companies try to compete in the global economy, they are always looking for better ways to communicate and this is technology which provides business with faster, more efficient equipment for every aspect of communication. There are a large variety of technological tools for communicating, some gives us advantages on oral communication and some of these gives us advantages while communicating in written form.

Different technological tools used in Business Communication.

Computer

Computer

Different types of task relating to communication can

be performed by this device like :

• Word processing.

• Creating printing documents.

• Desktop publishing.

• Planning documents.

• Researching audience and contents.

• Statistical analysis.

• Creating power-point presentations.

• E-mailing and distributing documents.

Printer

Printer

• A printer is a peripheral which produces a text and/or graphics of documents stored in electronic form, usually on physical print media such as paper or transparencies.

Fax machine

Fax machine

• A fax (short for facsimile) is a document sent over a telephone line.

• It is playing very important role in business communication for a very long period.

Internet

Internet• The Internet is a global system of

interconnected computer network that use the standard Internet protocol suit(TCP/IP) to serve billions of users worldwide.

• Today’s communication is so much dependent on internet. In business communication it plays more important role. This technology facilitates other medias like –

E-mailingInstant MessegingTele conferencingVideo conferencing

Multimedia

Multimedia

• Multimedia is media and content that uses a combination of different content forms .

• Multimedia is usually recorded and played, displayed or accessed by information content processing devices, such as computerized and electronic devices.

E-mail

E-mail

• Electronic mail, commonly called email or e-mail, is a

method of exchanging digital messages from an author

to one or more recipients.

• Content, Tone, and Correctness

• Consider composing offline

• Be concise

• Shouldn’t send anything one wouldn’t want published

• Shouldn’t use e-mail to avoid contact

• Resist humor and tongue-in-cheek comments

• Reading and Replying to E-Mail • Scan all messages before replying to any

• Print only when necessary

• Acknowledge receipt

• Don’t automatically return the sender’s message

• Revise the subject line if the topic changes

• Provide a clear, complete first sentence

• Never respond when you’re angry

• Check response before hitting “Send”

• Assume that all emails are monitored

E-mail

Instant Messenger

Instant Messenger

• Instant messaging (IM) is a collection of technologies used for real-time text-based communication between two or more participants over the Internet, or other types of networks.

• Instant messaging is used widely as informal communication tool.

Intranet

Intranet

• An intranet is a private computer network that uses Internet Protocol technology to securely share any part of an organization's information or network operating system within that organization.

Telephone

Telephone

• The telephone, often colloquially referred to as a phone, is a telecommunications device that transmits and receives sound, most commonly the human voice.

• For oral communication this is the most common technological equipment.

Voice-Mail

Voice-Mail

• Voicemail (also known as voice-mail, VMS, or message

bank) is a centralized system of stored telephone

messages that can be retrieved later. The term is also

used more broadly to denote any system of conveying a

stored telecommunications voice message, including

using an answering machine. Most cell phones have

voicemail as a basic feature, and many land line phones

and corporate PBXs have their own voicemail options.

Tele conferencing

Tele conferencing

• A teleconference or teleseminar is the live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunicTeleconferencing Equipment

• Computer with online connection• Camera hooked up to computer• Software– CU-SeeMe – NetMeeting– Skype– Yahoo Messenger

Tele conferencing

Popular Tele conferencing Software Skype

Tools for written communication:

• Computer

• Word processor

• Printer

• Fax Machines

• E-mail

• Instant Messenger

Tools for oral communication:

• Internet

• Multimedia

• Instant Messenger

• Intranet

• Telephone

• Mobile phone

• Voice mail

• Voice conferencing

• Video conferencing

Major findings :

• Uses of technology are very costly.

• Many states haven’t enough technological

infrastructures yet.

• It’s difficult for old people to adjust with technology.

• Technological changes are too rapid to adjust with.

• Slow internet speed in various countries is a big

obstacle.

• Various regions of world are totally unaware about

technological improvement.

Recommendations :

• Governments should take initiative to make

technology cheaper for its citizens.

• Building up technological infrastructure.

• Organizing different training programs.

• Make people aware about technology and

encouraging them to using technology for

communicating.

• Should be informed and prepared to adjust with

newer technology every day.

Thank you everyone.