Virtual Classrooms: What Works and What Doesn't

Virtual Classrooms

What Works, What Doesn’t, and What to

Expect from Next-Generation Solutions

David Mallon, Janet Clarey,

Principal Analyst Sr. Analyst

May 2011

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Virtual Classrooms 2011

Research conducted in Q3-4 2010.• Briefings with leading providers.

• Interviews with practitioner companies.

90 Pages

Evolution of virtual classrooms.

Alternative and next generation solutions.

Best practices for use.

Comparisons of key providers.

www.bersin.com

Agenda

The Evolution of L&D

What is a Virtual Classroom?

Providers and Technologies

The Evolution of L&D

The New Workforce and New Workplace

Employee

Mentor

Partner

Candidate

Customer

W O R K P L A C E

Interconnected

Dynamic

Performance-driven

New Leadership

More Specialized

New Models for HR

W O R K F O R C E

Multi-Generational

Global

Interconnected

Mobile

Transient

New Models for Career

Manager

Bersin & Associates Enterprise Learning Framework® Version 2.0

Learning Strategy & Business Planning

Solutions

Approaches

Disciplines

Formal Informal

Tools & Technology

Learning Culture

Audiences & Problems Measu

t , Evalu

Environments – Programs – Process Support

Towards Continuous Learning

Expert

Novice

Traditional Training

Continuous Learning

Training Event

Job Aids

On Demand Learning

Social Learning

Coaching Mentoring

Communities of Practice Career Curriculum

New MethodsThe Slow Decline in Classroom Training Resumes

Virtual ClassroomsIntegrated Delivery and Rapid Development Versatile

Timely

58% 56%

2006 2007 2008 2009

Virtual Classrooms x Industry

What is a Virtual Classroom?

What is the Virtual Classroom?Confused?

A Web conferencing tool used for learning? Yes

Live WBT Yes

Synchronous e-learning? Yes

Virtual Instructor-Led Training? Yes

3D virtual worlds? Yes

Video conferencing? Yes

Mobile video conferencing? Yes

Telepresence? Yes

Continuous learning environments? Yes

Defining Characteristics

Time Synchronous

Learning Mode

Group Collaboration

Virtually Facilitated

Delivered Online

Evolution of Online Learning

• Features mimic the face-to-face classroom

Early 2000s

• Features for interaction & collaboration added along with more multimedia support

Late 2000s

• Social media, 3D learning, presence, mobile

Synchronous Platform Events

Meetings

Webinars

LearningPresentations

Help Desk, Coaching,

& Other On-the-Job

Support

Traditionally Speaking…These Technologies Have Many Uses

Web-Based Learning

Web Based Training

Virtual Synchronous

Virtual Asynchronous

Virtual

Classrooms

Continuous

Learning

Environments

Content Dev

Social LearningThe Virtual Classroom Can Be An Ideal Platform for Informal

Expertise Matching /

Network Building

Social Learning

Environments / Events

Blending Social

into Formal

Coaching & Mentoring,

Apprenticeships,

Rotations

Communities of Practice

Environmental /

Multiple Needs

Tactical /

Problem Solving

Programmatic /

Single Need

Strategic / Capacity

Building

Virtual Classroom Providers and

Technologies

Many Providers, Many Types

Need to paste in Figure 27

Virtual Classroom Providers

Stand Alone

SaaS in the Preferred ModelB

aaS Time to implement;

Low cost of entry and initial investment;

Easy and continuous upgrades with centralized feature updating;

Immediate access to the latest innovations;

Reduce overhead with minimal IT infrastructure requirements;

Platform independence;

Improved security;

Limited IT involvement required;

Predicable spending; and,

Freedom of choice if unsatisfied.

Features and Functions

Next Generation

Telepresence

Mobile

Source: Vidyo, 2010

Source: Apple, 2010.

Source: Human Productivity Lab and Cisco, 2006.

Getting Started

Best Practice

Virtual Classroom

Best Practice

Platform• Periodically

Review Choice

• Periodically Review Use Cases

• Consider Interoperability Needs

Delivery• Use a Producer

• High Interactivity / Lively Pace

• Train Instructors

• Have a Contingency Plan

• Use Breakout Rooms

• Personalize

• Limit Time

• Use Audio

• Coach SMEs

• Blend

Content• Visualize Content

• Avoid Lots of Text

• Break Up Complicated Topics

• Use Participatory Interactions

• Use a Variety of Tools

• Record for Playback / Self-Paced

Adoption• Host Demonstrations

• Provider Introductory Sessions

• Train Staff

• Provide Support Materials

• Promote Success

• Create a Business Case

• Establish Governance

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