Want to improve? Ask your team

Want to Improve? Ask Your Team

One often underutilised route for enhancing an organisation is its own staff. After all, they

see the organisation every day, at close quarters, at its best and worst. And across

your organisation your staff’s collective knowledge covers your processes and

operations end to end.

http://www.workinconfidence.com

So are you doing enough to solicit suggestions from your staff on how you improve?

Here are six ways to get started in creating a culture which maximises opportunities to

learn from staff.

Make It KnownMake it known to staff that you welcome suggestions on improvements and enhancements. It sounds blindingly obvious but it’s a basic step too many organisations miss.

Avoid CriticismWhen your staff start stepping forward with ideas then make sure the first step your organisation takes is of appreciation. Not all ideas are great, but great ideas often come after lots of not so great so make sure you encourage people to keep trying.

Provide the MeansNot everyone thinks or expresses themselves in the same way. Make sure you provide the means for as many staff as possible to surface and share ideas.

Follow ThroughMake sure there is a way of developing and implementing the best ideas. After you have got so much valuable feedback it would be a shame if none of it sees the light of day.

Show It Is ValuedFind ways to demonstrate very publicly that ideas are being considered and put into practice. Share them, pin them up, broadcast them and celebrate them!

Share the WarmthMake sure when successful ideas are used that the credit is shared with all who have contributed – again as publicly as possible.

AND FINALLY…

Make it a HabitMake sure when you have done the above that it sticks as part of your culture and isn’t just a one-off or brief programme. Learning, evolving and developing is a continuous process.

Read more content like this every week on our blog:

http://blog.workinconfidence.com

At WorkInConfidence we are all about providing a way for staff to

reach out to you to raise ideas, issues and concerns in a safe

environment by providing their feedback anonymously.

www.workinconfidence.comUnderstand your staff better to

unlock their true power and potential

Want to improve? Ask your team

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