What's happening in logistics

Supply Chain Accelerated

March, 2016

Dovetail WMS & Logistics Conference

Digital Disruptors

Consumerization

Omni Channel

Commerce EverywhereSetting the Digital Stage

Q & A

WHAT’S HAPPENING IN LOGISTICS?

DIGITAL DISRUPTION

DIGITAL UPSTARTS

The hotel industry was disrupted by Airbnb.

The handyman industry was disrupted by TaskRabbit.

The music industry was disrupted by Apple and Spotify.

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RESTING ON OUR LAURELS IS NOT IN OUR DNA

DIGITAL DISRUPTOR -- NETFLIX

Control the product experience.

Use digital processes in every facet of the business.

Price based on your current and future costs, not historical rates

DIGITAL DISRUPTOR - UBERGlobal - Uber has said its mission is to be in every city globally with a population of more than 200,000 people.

Growing - South African cities have been some of the fastest growing Uber markets in the world.

Transforming - “Uber has transformed the way people think about their transportation options in Africa,” Uber said. “The way people think about transportation and are moving around their cities is changing, and Uber is a big part of that change.”

DIGITAL DISRUPTOR

CONSUMERIZATION

WHAT IS CONSUMERIZATION?Consumerization is the specific impact that consumer-originated technologies can have on enterprises. Consumerization is not a strategy or something to be “adopted.” Consumerization can be embraced and it must be dealt with, but it cannot be stopped.

WHAT DOES THAT MEAN FOR ME?

IncreasedUser

Satisfaction

76%

82%

70%

IncreasedBusiness

Agility

IncreasedUser

Productivity

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WHY DO USERS PREFER CONSUMER DEVICES FOR ENTERPRISE ?• Better user experience on consumer

grade devices• Enterprise Apps and Consumer Apps on

One Device• Work from anywhere, 24/7 access to

work and personal data• Different models - COPE (corporate

owned personal enabled), BYOD (bring your own device)

OMNICHANNEL

WHAT? AN AMAZON BOOK STORE!

Omni-channel at it’s heart– Order online and pick up

locally– Physical store offers

upsell opportunities– Location data gives

insight into stocking decisions

– Physical presence allows for streamlined logistics

INCREASINGLY MOBILE

“We project that mobile phones will generate 15% of

eCommerce sales by 2020 and tablets will

generate 33% of eCommerce sales in

the same time frame.”

FREQUENCY OF ENGAGEMENT

Today’s business personHas access to their phone or tablet 90% of their dayChecks their mobile device 150 times per dayWhere does our old friend the PC fit?

COMMERCE EVERYWHERE/OMNICHANNEL

COMMERCE EVERYWHERE (OMNI CHANNEL)

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Logi

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SETTING THE DIGITAL STAGE

DIGITAL CITIZENSHIP

SCREENAGER

A person in theirteens or early twenties who has an aptitude for computers and spends much timeon the Internet.

DIGITAL ENTERPRISE

A digital enterprise is a company that utilizes technology to build competitive advantage.

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DIGITAL TRANSFORMATION

1. Understand the Value of The Digital Enterprise

2. Prioritize what needs to get automated and converted into Digital Formats (Files/images, etc.)

3. End to End Visibility (how do we integrate various aspects of the business, IT capabilities?)

4. Consistent user experience across the digital enterprise

DIGITAL CHALLENGESIn order to compete effectively enterprises need digital skills across the whole value chain.

Vendors That Have The Digital Expertise Can Make That Transformation Easier For You!

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CONSUMERIZATION THE HIGHJUMP WAY

HighJump OnePowering a Converged Experience

• Both for your applications• And your devices

With the Right Type of Simplification:

• Focused on tasks• Displaying the right data

instead of ALL dataDriving Adoption and Agility

A WISE MAN ONCE SAID…

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Joe CoutoCOO Logistics Business Unit

Thank you

Any Questions?