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Cultural Diversity
Grouping
• The making up of global teams is diverse in order to maximize various perspectives.
• In other cultures, mixing people of differing status groups, violates their sense of hierarchy.
Grouping
• The collectivism of some cultures encourages working in global teams.
• Individualistic tendencies Western cultures, Hispanic sense of machismo.
• Cultures can be differentiated by the distance that separates them.
Time
• Time is important for Americans: “Time is money”, “Don’t waste time”.
• Time is less prevalent in many other societies like in Latin America and the Middle East.
http://www.youtube.com/watch?v=bChZfFG5RqA&feature=related
Extract of a report on cultural diversity in a company
I - Valuing cultural diversity
→ Before valuing cultural diversity:
• - acceptance of cultural diversity
• - remove prejudices
• - positive attitude
• - sense of attachment
Remove prejudices
-Different visions of the problems.
-Different mentalities, manners of thinking.
-On average, only 10% of impact on a product or a service but probably the most important part.→ key to the success.
II - Communication problem solving
The challenge of communication• Differences between generations, genders, races and cultures
• “what I say is not necessarily what you hear … even when you are listening”
• Pitton et al. (1993) synthesis about communication styles across cultures
• “The most universal quality is diversity” Montaigne
• Effective communication → key to making progress in a conflict
Communication Tools for understanding culture
• High-context and low context communication
• Individualist and communitarian conceptions of self and other
• Interpretation about beliefs, values and norms
III – Strategies for dealing with diversity
How can educators prepare students so that they are able to interact with each other and work together in teams, regardless of cultural diversity?
• Students' respect of other points of views• Developing students' critical thinking skills• Three sets of skills students need to learn:
1 - Separating facts from cultural assumptions and beliefs about those facts2 - Changing one’s opinion3 - Differentiating between personal discomfort and intellectual disagreement
• Students should be encouraged to explore their own beliefs and cultural assumptions about an event or subject.
Emphasize the importance of teamwork in a multicultural society
• Working in teams of culturally diverse individuals is an activity today's youth will encounter as they enter the work force
• Not only are businesses recognizing the changing demographics of the work force, but they are also aware of the implications of a changing customer profile on their operations
• Businesses are also realizing the problem-solving strength of culturally diverse work teams
Cultural Diversity in our team
Soukaina fromCasablanca
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