Planetizen Courses Website Usability Testing

PLANETIZEN COURSESUsability Test Report

8.6.2014Helen Brown

Goal

Test Users’ Navigation Experience

Help Dino find an instructional video on Photoshop

• Errors

• Time wasted

• Frustration

• Site abandonment

• Low rating

What Am I Looking for?

Assumptions

Users have already registered

Users cannot use the search function

• 6 tasks

• 4 new users

• Video record tasks

• Log comments and notes

How was the Test Conducted?

How Were the Findings Analyzed?

• Group notes into themes

• Map user journeys

• Recommendations

Tasks

1. Can I learn color correction?

2. How do I resume a video?

3. How many new classes have been added?

4. The video won’t play. Now what?

5. How much and how long will it take to learn Photoshop?

6. How many continuing education credits can I earn?

Class chapters

Lack of feature

New class feature

Troubleshooting

Business model

CM feature

Participants

• 2 students

• 1 mid-career planner

• 1 principal architect

5-Second Test

5-Second Test Results

Site design is clear

Simple, not too busy

Directed my eyes…colorful

I’d give my credit card

number

4.1 out of 5

Notes

Site and Page Organization

Site and Page Organization

Site and Page Organization

3

1

45

2

3

4

5

12

User Journey Map

User Journey Map

User Journey Map

75%

User Journey Map

User Journey Map

User Journey Map

User Journey Synopsis

Pages Rarely Visited During the Test

• Visual cues and consistency

• Information upfront

• Show don’t tell

• Direct users

Recommendations

Visual Cues & Consistency

Visual Cues & Consistency

Visual Cues & Consistency

Visual Cues & Consistency

Visual Cues & Consistency - Recommendation

Viewing Course Videos

Home Courses ResultsIndividual

ClassIndividual

Class Video

Viewing Videos - Home page

Viewing Videos - Courses page

Viewing Videos - Courses Results page

Viewing Videos - Individual Class page

Viewing Videos - Individual Video page

Viewing Videos - Individual Video page, scrolled down

Viewing Videos - Recommendations

Home Courses ResultsIndividual

ClassIndividual

Class Video

Viewing Videos - Recommendations

Please log in or sign up to view other chapters.

Please log in or sign up to view other chapters.

Legal Issues for Form Based Codes

Chapters

Information Upfront

Information Upfront - Recommendation

Information Upfront

Information Upfront - Recommendation

Show Don’t Tell

Show Don’t Tell - Recommendation

Show Don’t Tell - Recommendation

Show Don’t Tell - Recommendation

Lynda knows what I was watching

Dashboard is prominent

Lynda keeps me interested

Show Don’t Tell

Show Don’t Tell - Recommendation

What People Are Saying About Us

“I was surprised at how easily I picked up

Photoshop for Beginners. As soon as I finished

the class, I was able to start touching up site

photos.” -Martha Y, city planner for Wonderville

on Introduction to Photoshop for Planners,

Advanced.

“Planetizen Courses’ straightforward videos

helped with learn SketchUp. My presentation

skills have never been better.” -Tomas X,

Urban Designer on SketchUp for Planners,

Advanced.

“Learning GIS on Planetizen helped me gain a

new position as a GIS technician for City of

Irvine. I was able to learn from the convenience

of my home office.” -Angela J. GIS Technician

for AXY on Advanced GIS for Planners.

Direct Users

Direct Users - Add Links

Existing Site Map

Proposed Site Map

Thank you!

Help Dino find an instructional video on Photoshop

Thanks, Planetizen!