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ARCHITECTING
CHANGENAVIGATING AMBIGUITY, UNCERTAINTY, AND VOLATILITY
WHEN DESIGNING FOR USERS
Emily Bowman @awesomania
HI. I’M EMILY.
AND I’M A CHANGE-AHOLIC.
Emily Bowman @awesomania
OBLIGATORY CLIENT LOGO SLIDE
Emily Bowman @awesomania
SO WHAT?
Emily Bowman @awesomania
SCALE OF COMMITTMENT
ApathyNon-
ComplianceCompliance Committed
Emily Bowman @awesomania
Emily Bowman @awesomania
Wikimedia, Not any man (or hawk)
Emily Bowman @awesomania
1. PAY ATTENTION
2. FACE YOUR FEELINGS
3. UNDERSTAND YOUR ROLE
4. CHOOSE YOUR ATTITUDE
5. RELAX
Emily Bowman @awesomania
Emily Bowman @awesomania
Emily Bowman @awesomania
CHANGE MANAGEMENT MODEL
Make the Case
Develop a Vision
Communicate
Remove Barriers
Acknowledge Progress
Reinforce Change
Emily Bowman @awesomania
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
CLARITY
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
INSPIRATION
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
VISUAL
ALIGNMENT
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
CO-CREATION
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
ACTION
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
TRANSPARENCY
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
HARMONY
Emily Bowman @awesomania
XPLANE’S DNA OF CHANGE
RESILIENCE
Emily Bowman @awesomania
Emily Bowman @awesomania
THANK YOU!TO LEARN MORE:
xblog.xplane.com
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