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Rebell
OrganizerV
HelperU
Advocate.
Four Roles of Social Activism - Bill Moyer
http://wagingnonviolence.org/feature/bill-moyer-four-roles-of-social-change/
Rebell
Create a commotion
Reject current state
Force a crisis
http://wagingnonviolence.org/feature/bill-moyer-four-roles-of-social-change/
Advocate.Socialize ideas
Build coalition
Frame demands
Reconnaissance
Negotiation
http://wagingnonviolence.org/feature/bill-moyer-four-roles-of-social-change/
source: http://blog.ngstudentexpeditions.com/wp-content/uploads/2016/02/Peru-llamas.jpg
Paraphrase for understanding
“Let me be sure I heard what you just said.”
“What I’m hearing you say is…”
“Can we take a moment to make sure I’ve got this?
Deescalation
“I appreciate that, but can we address this at the moment?”
“I understand that you feel ______. However, I need your help on this.”
“Is there anything I can say or do, that will get you to …”
Missed Target
“That’s great that we know this direction isn’t on the mark. Let’s take the rest of the time to get a better understanding so that we can shift in the right direction.”
Be Heard“Please let me make sure I’ve covered everything so that you can
make the best decision.”
“I understand that this may seem silly, but my team worked hard on this so can you do me the favor of letting me go over it with you?”
“I want to make sure we make the best use of your time. What do you need to get out of this time?”
• Switch to an advocate role • Map the decision maker’s mindset • Design the meeting • Build a narrative • Prepare for when things go wrong
Presenting Design Work to Decision Makers
Gail Swanson @practicallyUX
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