Retail SWOT v.2

SWOT Analysis

by Lisa Martinez Copyright@ 2013

Brand

Investor Commitment

Customer Satisfaction

Strengths

by Lisa Martinez Copyright@ 2013

Strength 2 - ACSi

American Customer Satisfaction

benchmarking results.

Months 7-12 indicate the customer

satisfaction top 3 retailers are shown to

the right.

1. Nordstroms

2. Kohl’s

3. JcPenney’s

by Lisa Martinez Copyright@ 2013

consumer

supplier

employees

leadership

business managers

regulatory stakeholders

investors

shareholders

Board of Directors

People part of a retail use case

by Lisa Martinez Copyright@ 2013

Distribution Center

Expense Inventory on Hand

goods Supply Chain Forecast

model

Cost of Doing

Business

Prefer a Just In Time Model

Weakness

by Lisa Martinez Copyright@ 2013

Inventory

Supply Chain

Distribution Centers

Weakness Retail Client does the heavy lifting

by Lisa Martinez Copyright@ 2013

Many

Distribution Centers

Few

Supply Clouds

Opportunity #1

by Lisa Martinez Copyright@ 2013

Competitive Advantage Leading Technology Adoption

• Innovate within Online Ordering Space leverage social media

• Online Layaway

• Online Coupons

• Online Gifts

• Online Mobility – barcode

• Profiling the buying behaviors

• Facebook recognition option sizing the consumer

• Military versus civilian purchase card – non-taxable

Opportunity #2 Business Management System (BmS)

by Lisa Martinez Copyright@ 2013

Lead with a supply chain quality health check

• How many current suppliers have a quality certification?

• How many current suppliers have an environmental certification?

Lean

• Moving into a public cloud

• Alignment towards mutually rewarding relationships within the retail system

Introduce Social Responsibility as a Competitive Advantage

• Within the organization

• Extend through your supply chain decision making

Opportunity #3 Quality Management System (QmS)

by Lisa Martinez Copyright@ 2013

Our team uses industry standards for each of the following;

• 30 day Benchmarking your current state against industry standards beyond your competitors analysis

• We benchmark process, measures, strategic and industry.

• 60 day Discreet monitoring using generic framework designed to enable speed and agility while introducing a way to manage higher risk offers

• Audit Worthy – Governance by Design

• 90 day People part of change and roadmap

• Requires phase ii budget and scope decision

• Our team has connections which span both public and private sectors

• we are known for making the impossible possible

• Anyone can solve problems – we bring solutions t0 wicked problems , clean up the mess and introduce ways to allow the business managers to detect, prevent and allow an acceptable level of risk.

Opportunity #4

by Lisa Martinez Copyright@ 2013

Antiquated Technology

• ERP performance and agility

• 300+ applications

Do nothing

• You may lose your customer satisfaction position

• Retail early adoption of Hadoop (big data) without security features exposes all transactional data (including customer credit card details)

Threats #1 Ability to Respond to Market Changes

by Lisa Martinez Copyright@ 2013

Threat #2 in Supply Chain

Business Management Systems

Quality Management Systems

Continuous Improvement

• The US supply chain has the lowest number of ISO certifications in the world.

• Quality

• Environmental

• Social Responsibility

• As a major player in the retail space, we can influence change

• Each of the ISO series promotes mutually beneficial supplier relationships

Threat #3 “Outside In” Changes

Public Sector Public Policy

• Tax increase for online ordering

• Civilian

• Service Person Exemption

• Consumer Privacy

• Content Strategy from acquisition and assume risk

• Digital Barcode Readers

• To push from online wallet

• Facebook Gift

• Fair Trade Commission

• Credit or Debit only

• Consumer no longer needs to show identification when presenting a bank or credit card

by Lisa Martinez Copyright@ 2013