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Here's a Creative Commons version of my old presentation on User Experience Design. You can download it and use it if you want, if you do, drop me a line, I'd be curious to know it :)
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design
UsereXperience .
FREE DOWNLOAD
What?
”“Design is not just what it looks like
and feels like. Design is how it works.
Steve Jobs
Good
Great
GreatInsanely
5 metrics
Learnability
Efficiency
Memorability
Errors
Satisfaction
”
“ I’ve been amazed at how often thoseoutside the discipline of designassume that what designers do isdecoration. Good design isproblem solving.
Jeff Veen
What we see is
Visual Design
But what we don’t see is
90%
10%
”“Design is so critical it should be on the
agenda of every meeting in every single department.
Tom Peters
How?
Deliverables
Assessments
Interviews
Site Maps
Flow Charts
Wireframes
Why?
”“ Business success is always defined by
the quality of the overall customer experience.
Forrester Research, 2001
Websites that are hard to use frustrate customers, forfeit revenue and erode brands.
Forrester Research, 1998
”“
Good design is the most important way to differentiate ourselves from our competitors.
Samsung CEO Yun Jong Yong, 2004
”“
“Cost-Justifying usability” Bias & Mayhew , 1994Human Factors International, 2001
Savings
8h per change
32h per change
DevelopmentPhase
DeploymentPhase
RequirementsPhase
Design Alternatives
Time cost per change
DeploymentPhase
RequirementsPhase
20 changes
35$ per hour
8h per change
*
*
5,600$
32h per change
*
22,400$
Savings
$16,800
Income“The $300 Million Button” Jared M. Spool, 2009
Extra
I’m not here to enter into a relationship. I just want to buy something.
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$300,000,000out of $25 billion sales
Extra Income
CreditsFree wheeling by Kate McCarthyStopwatch by William WarbyError correction in the classroom by Andy (Bob) DaviesJump by Hamad AL-MohannnaIceberg in Labrador by Natalie Lucier365-52 | 30 | Pile of Money by Gimli LongBow Senza titolo by Cristián Arismendi
This work by Serena Facchinetti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License
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