Visual Definitions of User Experience

Visual Definitions of User Experience

Collected by Hienadź Drahun

206 diagrams, 13 june 2014

“This collection started with 12 diagrams presented at the first “UX Russia” conference in 2007. Now there are more than 200 of them.

The goal is not to collect all the diagrams but rather to present the diversity, conceptual evolution, relation with the other disciplines.”

BEFORE UX

Tom Stewart, 1976

http://www.system-concepts.com/articles/usability-articles/2008/usability-or-user-experience-whats-the-difference.html

Elizabeth B.-N. Sanders, 1992

“For products to be successful in the 1990s, they will need to meet customer needs simultaneously from three perspectives: usefulness, usability and desirability”

Elizabeth B.-N. Sanders, Converging Perspectives: Product Development. Research for the 1990s. Design Management Journal, Volume 3, Issue 4, Fall 1992

TRIANGLE

Larry Keely, 1999 or earlier

http://www.cooper.com/category/strategy/page/3/

 Eric Armstrong, 2000

http://www.treelight.com/startup/TetrahedralModel.html

Karen McGrane, 2009

http://www.slideshare.net/KMcGrane/week-1-ixd-history-course-overview

Christina Wodtke, 2013

http://www.eleganthack.com/a-simple-model-for-user-experience-design/

UX STOOL

Donald Norman, 1998

Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998

Michael Cummings, 2010

Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998

http://uxdesign.com/ux-defined

Unix Design Office, 2012

http://www.unix-d.co.jp/en/ux/103.shtmlhttp://www.unix-d.co.jp/en/ux/102.shtml

VENN DIAGRAM

Paul Lasseau, 1980

Paul Lasseau, Graphic Thinking for Designers & Architects, 1980

Alan Cooper, 2001 or earlier

http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-process.html

Alan Cooper, 2001 or earlier

http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-process.html

Cagan & Vogel, 2001

Creating Breakthrough Products: Innovation from Product Planning to Program Approval , Jonathan Cagan Craig Vogel, Financial Times Press, 2001

Louis Rosenfeld & Jess McMullin, 2001

http://louisrosenfeld.com/home/bloug_archive/000024.html

Jess McMullin, 2002 - 2003

http://boxesandarrows.com/searching-for-the-center-of-design/

Jim Euchner, 2003

http://www.peterme.com/archives/week_2003_10_19.html

Peter Morville, 2004

http://semanticstudios.com/publications/semantics/000029.php

Alan Cooper, 2006

Alan Cooper, ‘About Face 3’, Wiley, 2006

David Armano, 2007

http://darmano.typepad.com/logic_emotion/2007/02/meet_ed_experie.html

Joe Lamantia, 2008

http://www.uxmatters.com/mt/archives/2008/04/designing-ethical-experiences-some-practical-suggestions.php

Trevor van Gorp, 2009

http://boxesandarrows.com/emotional-design-with-a-c-t-part-2/

Jesse James Garrett, 2009

http://www.peterme.com/2012/09/04/reframing-ux-design/

Oliver Reichenstein, iA, 2009

http://www.flickr.com/photos/formforce/with/3663684287/

http://ia.net/blog/the-spectrum-of-user-experience-1/

http://cloudfront6.ia.net/wp-content/uploads/2010/09/IA-on-iA_1-0_ORN.pdf

Erik Flowers, 2011

http://www.helloerik.com/treatise-on-user-experience-design-part-1

Flow Bohl, 2012

http://www.79er.com/blog/articles/The-value-of-UX-design--6-principles.php /

Maria Cordell, 2012

http://www.slideshare.net/AdaptivePath/two-brains-ux-week-2012

Bill Welch, 2013

http://www.medicaldesignbriefs.com/component/content/article/16536/

Michael Allenberg, 2013

http://onespring.net/user-experience/achieving-the-ideal-end-user-product-experience/

Christina Wodtke, 2013

https://twitter.com/cwodtke/status/387671260538228736/photo/1/large

Kary Bodine, 2013

http://blogs.forrester.com/kerry_bodine/13-10-04-how_does_service_design_relate_to_cx_and_ux

Andrew Sikorskiy, 2014

http://www.slideshare.net/atermath/sikorskiy-ux-future

UX ICEBERG

Peter Morville, 2000

http://argus-acia.com/acia_event/morville_session.html

Dick Berry, IBM, 2000

http://www.ibm.com/developerworks/library/w-berry/

Trevor van Gorp, 2007

http://www.slideshare.net/trevor.vangorp/ux-iceberg1

?, 2013 (?)

http://www.business2community.com/content-marketing/good-content-tip-iceberg-0699034#!o2Nic

UX HONEYCOMB

Jesse James Garrett, 2003

http://www.adaptivepath.com/ideas/nine-pillars-of-successful-web-teams/

Megan Ellinger, 2013

http://failforward.wordpress.com/2013/11/23/i_am_back/

Peter Morville, 2004

http://semanticstudios.com/publications/semantics/000029.php

James Melzer, 2005

http://jamesmelzer.com/morville-facets.html

Peter Morville, 2007

http://findability.org/archives/000184.php

Gene Smith, 2007

http://nform.com/publications/social-software-building-block

Paul Veugen, 2010

http://www.usefulusability.com/interview-paul-veugen-founder-of-usabilla/

UX CYCLE

Stuart Pugh, 1990

Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990

Louis Rosenfeld, Jess McMullin, 2002

UPA/ UXPA, 200?

https://uxpa.org/resources/about-ux

Jess McMullin, 2003 - 2004

http://nform.com/files/experience_cycle.pdf

Magnus Revang, 2007

http://userexperienceproject.blogspot.com/2007/02/restructuring-user-experience-honeycomb.html

Magnus Revang, 2007

http://userexperienceproject.blogspot.com/2007/04/user-experience-wheel.html

Peter Boersma, 2009

Akendi, before 2011

http://www.akendi.com/process/end-to-end-experience-lifecycle/

Elizabeth Bacon, 2009- 2013

http://en.dailysocial.net/post/guest-post-who-participates-in-ux

http://kimpearson.net/?p=1339

Elizabeth Bacon, 2009- 2013

http://elizabethbacon.com/fields-of-user-experience-sundial-model/fields-of-user-experience-sundial-model-2/

Gray Holland, 2013

http://www.grayholland.com/experience-chain//

Gray Holland, 2013

http://www.grayholland.com/experience-chain//

Dave Gray, 2014 (UX Humor)

http://www.slideshare.net/dgray_xplane/ux-framework-30493584

UX UMBRELLA

Peter Boersma, 2004 (“UX Comb”)

http://beep.peterboersma.com/2004/11/t-model-big-ia-is-now-ux.html

Nathaniel Davis, 2011-2013

http://www.methodbrain.com/dsia/resource/ux-design-practice-verticals.cfm

Kimmy Paluch, 2006

http://www.montparnas.com/articles/what-is-user-experience-design/

UX Depot (?), 2008(?)

Dan Willis, 2011

http://www.slideshare.net/uxcrank/the-ux-umbrella

UX PYRAMID

Elizabeth B.-N. Sanders, 1992

Elizabeth B.-N. Sanders, Converging Perspectives: Product Development. Research for the1990s. Design Management Journal, Volume 3, Issue 4, Fall 1992

Richard Buchanan, 1992 - 1998

http://www.ida.liu.se/~steho/und/viskult/468816.pdf

Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture. Design Issues 14(1):3-20.

http://www.jstor.org/stable/1511637

 Richard Buchanan, Wicked Problems in Design Thinking, Design Issues  VIII, Number 2 Spring 1992

Donald Norman, 1998

Donald Norman, ‘The Invisible Computer’, The MIT Press, 1998

Lyndon Cereo, 2001 (2009?)

http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs

BJ Fogg, 2003

http://www.bjfogg.com/

Hancock, Pepe & Murphy , 2005

http://www.slideshare.net/laurenlmurphy/hedonomics/

Stephen Anderson, 2006

http://www.poetpainter.com/thoughts/file_download/11

James Rait, 2006 - 2008

http://ic-pod.typepad.com/design_at_the_edge/2008/04/design-pyramid.html

Kathy Sierra, 2007

http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_afte.html

Bryan Eisenberg, 2007

http://www.clickz.com/clickz/column/1695595/conversion-rate-optimization-upside-down

Antony Tseng, 2010

http://uxmovement.com/thinking/are-you-meeting-the-user-experience-hierarchy-of-needs/

Stephen Bradley, 2010

http://www.smashingmagazine.com/2010/04/26/designing-for-a-hierarchy-of-needs/

Stefan Klocek, 2012

http://uxdesign.smashingmagazine.com/2012/09/27/fixing-broken-user-experience/

Andrew Wright, 2013

http://nform.com/blog/2013/05/user-experience-debt

Stefanie Russo, 2013

http://ithinkidesign.wordpress.com/2013/03/26/design-wars/

EULER DIAGRAM

Chalis Hodge, 2001

http://www.challishodge.com/models_edequation.html

Nathan Shedroff, 2004

Holger Maasen, 2006

http://boxesandarrows.com/ux-design-planning-not-one-man-show/

Dan Saffer, 2006

Dan Saffer, 2008

http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/

Dan Saffer, 2009

http://www.kickerstudio.com/2008/12/the-disciplines-of-user-experience/

David Maluof / David Heller, 2009

http://www.slideshare.net/dmalouf/designing-ajax-other-rich-internet-applications/

Envis Precisely GMBH, based on Dan Saffer, 2009

Berkeley, 2011

http://inews.berkeley.edu/articles/Apr-May2011/BA-UX

Peter Merholz, 2012

http://www.peterme.com/2012/09/

“UX design isn’t all of those disciplines. UX design is not design-as-execution. UX design is what’s left.” http://vimeo.com/52634329

http://visual.ly/disciplines-user-experience-design

Envis Precisely GMBH, based on Dan Saffer, 2013

Brainmates, 2013

http://www.slideshare.net/brainmates/customer-research-briefly-explained

LAYERS OF UX

Stuart Pugh, 1990

Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990

Scott McCloud, 1994

Understanding Comics: The Invisible Art, Scott McCloud, HarperCollins, 1994

Jesse James Garrett, 2000

http://www.jjg.net/elements/pdf/elements.pdf

Bob Baxley, 2003

George Olsen, 2003

http://boxesandarrows.com/files/banda/expanding_the_approaches_to_user_experience/uxapproachesmodel.pdf

Mark Retting, 2003 - 2004

http://www.slideshare.net/mrettig/interaction-design-history

Dmitry Pavlov, 2007

Michael Cummings, 2010

http://uxdesign.com/ux-defined

Helge Tennø , 2010

http://www.180360720.no/index.php/archive/design-and-identity-part-3-identities/

Luis Correa, 2009

http://luiscorrea.wordpress.com/2010/03/31/comunicabilidad-paradigma-de-la-interaccion-humano-computador/#more-24

David Shervin & David Conrad, 2010

http://changeorder.typepad.com/files/elementsofdesignstudioexperience_v1.pdf

http://www.upf.edu/hipertextnet/en/numero-11/website_design.html

Cristòfol Rovira, Mari Marcos, 2013

UX RAINBOW

Richard Dalton, 2007

http://mauvyrusset.files.wordpress.com/2007/06/rainbowplanes-6-15-2007.pdf

Jess McMullin, 2007

UX CIRCLES

Cure.at (?), 2005 or earlier (?)

http://www.cure.at/userexperience

Christian Rohrer, NNg, 2008

http://www.youtube.com/watch?v=m9wZrQ6DxgY

James Kelway, 2012

http://userpathways.com/2012/01/six-circles-an-experience-design-framework/

CUBE / 3D SPACE

Nathan Shedroff, 1994

http://www.nathan.com/thoughts/unified/18.html

Richard Buchanan, 2001 or earlier

http://www.dubberly.com/articles/alan-cooper-and-the-goal-directed-design-process.html

Michael Zuschlag, 2010

http://www.zuschlogin.com/?p=149

FUNNEL,DIAMOND

John Chris Jones, 1970 (adapted)

http://designbetterbusiness.wordpress.com/2013/06/03/design-approach-to-business-models/

http://www.smsys.com/pub/dsgnmeth.pdf

Paul Lasseau, 1980

Paul Lasseau, Graphic Thinking for Designers & Architects, 1980

Stuart Pugh, 1990

Total Design: Integrated Methods for Successful Product Engineering, Stuart Pugh, Prentice Hall, 1990

Tim Brennan, ~1990

http://www.dubberly.com/articles/how-do-you-design.html

UK Design Council, 2005

http://www.designcouncil.org.uk/designprocess

Damien Newman, before 2006

http://v2.centralstory.com/about/squiggle/

Bill Buxton, 2007, based on Pugh, 1990

Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007

Bill Buxton, 2007

Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007

IDEO, 2009

http://www.ideo.com/work/human-centered-design-toolkit/

Windahl Finnegan, 2011

http://windahl.com/2011/04/ux-and-the-agile-process/

Peter Merholz, 2013

http://www.peterme.com/2013/09/26/the-double-diamond-model-of-product-definition-and-design/

IDEO, 2013 (?)

http://designthinkingforeducators.com/toolkit/

UX MATURITY

Philip B. Crosby, 1979

Crosby, Philip (1979). Quality is Free. McGraw-Hill. ISBN 0-07-014512-1http://www.qualityandproducts.com/2012/07/09/crosbys-quality-management-maturity-grid/

Watts Humpreyared, 1988

http://www.sei.cmu.edu/reports/87tr011.pdfhttp://classes.bus.oregonstate.edu/fall-07/ba371/sdlc.html

Capability Maturity Model (CMM)

Jared Spool, 1997 - 2007

http://www.uie.com/articles/market_maturity/

Stage Users Want UX Focus Developers Focus on

1 Technology a.k.a. “Raw Iron”

The basic capability Getting the technology working = The product works

Technical issues and delivery

2 Features (a.k.a. “Checklist Battles”)

The best set of features

Getting the right features

Adding features and fixing bugs

3 Experience(a.k.a “Productivity Wars”)

To get their work done better and faster

Getting the right experience = Easy to learn, fast, powerful

Performance support, reducing technical support costs

4 IntegrationTransparency

Lowest cost Integration into bigger experiences = The product is invisible

Reducing costs or seeking new markets

Jonathon Earthy, 1998

http://www.idemployee.id.tue.nl/g.w.m.rauterberg/lecturenotes/usability-maturity-model%5B1%5D.pdf

Danish Design Center, 2003 - 2007

http://www.seeplatform.eu/casestudies/Design%20Ladder

Eric Schaefer, HFI, 2004

Schaffer, E. (2004), The Institutionalization of Usability: A step-by-step guide.Addison Wesley: New York.

Adaptive Path, 2004

http://www.adaptivepath.com/uploads/documents/apr-005_businessvalue.pdf

Jess McMullin, 2005

Jacob Nielsen, 2006Usability Maturity Featuring To next stage

1: Hostility Developers simply don't want to hear about users or their needs

Up to decades

2: Developer-Centered Design team relies on its own intuition 2-3 years

3: Skunkworks Guerilla user research or external usability experts

2-3 years

4: Dedicated Budget Usability is planned for 2-3 years

5: Managed Someone to think about usability across the organization

6-7 years

6: Systematic Process Tracking user experience quality 6-7 years

7: Integrated User-Centered Design

Employing usability data to determine what company should build

~ 20 years

8: User-Driven Corporation

Usability affects corporate strategy and activities beyond interface design

~40 years to get from start

http://www.nngroup.com/articles/usability-maturity-stages-1-4/http://www.nngroup.com/articles/usability-maturity-stages-5-8/

Jacob Nielsen, 2013

https://www.youtube.com/watch?v=sELOUAmFHjA

Bruce Temkin, 2008

http://experiencematters.wordpress.com/2008/09/18/the-customer-experience-journey/

Jess McMullin, 2008 - 2009

Sabine Juninger, 2009

Junginger, S. Design in the organization: Parts and wholes. Design Research Journal, 2, 9 (2009), Swedish Design Council (SVID), 23-29.http://www.dubberly.com/articles/stevejobs.html

Renato Feijó, 2010

http://johnnyholland.org/2010/04/planning-your-ux-strategy/

Sean van Tune, 2010

http://www.usabilityprofessionals.org/uxmagazine/corporate_ux_maturity/

Samuel Ericson, 2010

http://blog.samuelericson.com/2010/07/a-company-ux-maturity-model/

* Version with the higher resolution is currently unavailable.

HIMSS, 2011

http://himss.files.cms-plus.com/2013-HIMSS-Usability-Maturity-Model.pdf/

Scott Pewles, 2011

http://info.macadamian.com/rs/macadamian/images/MAC-UX-Competitive-Advantage.pdf

Tomer Sharon, 2012

http://www.uxmatters.com/mt/archives/2012/02/dealing-with-difficult-people-teams-and-organizations-a-ux-research-maturity-model.php

Normal Models, 2012

http://www.normalmodes.com/blog/wp-content/uploads/2012/07/normalmodes-ux-maturity-model.pdf

Rich Buttiglieri, 2012

http://www.slideshare.net/UPABoston/ux-maturity-modelbuttiglieri

Yury Vetrov, 2013

http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-maturity-models.php

Forrester Research, 2014

http://blogs.forrester.com/sam_stern/14-04-17-5_steps_to_create_and_sustain_customer_centric_culture

UX PROCESS

Tom Stewart, ISO-13407, 1999

ISO (1999). ISO 13407: Human-centred design processes for interactive systems. Geneva: International Standards Organisation

David Travis, 2002

http://www.userfocus.co.uk/articles/ux-design-model.html

UPA, 2000

http://www.upassoc.org/usability_resources/about_usability/what_is_ucd.html

Bill Buxton, 2007

Bill Buxton, Sketching User Experiences: Getting the Design Right and the Right Design, Morgan Kaufmann, 2007

Todd Zaki Warfel, 2009

Warfel, Todd Zaki. 2009. Prototyping: A Practitioner’s Guide. New York: Rosenfeld Media.

Matt Donahue, 2010

http://blog.tallan.com/2010/09/01/the-ux-process/

Ben Melbourne, 2011

http://asinthecity.com/2011/11/10/the-difference-between-a-ux-designer-and-ui-developer//

DNA, 200x

http://www.thedna.co.kr/

AGILE/ LEAN UX

Desirée Sy, 2005

http://upassoc.org/upa_publications/jus/2007may/agile-ucd.pdf

Kathy Sierra, 2007

http://headrush.typepad.com/creating_passionate_users/2007/01/what_comes_afte.html

Jeff Patton, 2008

http://agileproductdesign.com/blog/emerging_best_agile_ux_practice.html

Jeff Patton, 2008

http://agileproductdesign.com/blog/user_experience_relevance.html

Matt Donahue, 2010

http://blog.tallan.com/2010/09/01/agile-user-experience-design/

Ben Melbourne, 2011

http://asinthecity.com/2011/07/19/prototypes-arent-a-deliverable-theyre-a-communication-tool/

Ben Melbourne, 2011

http://asinthecity.com/2011/11/04/the-recipe-for-agile-ux-success/

Anders Ramsay, 2012

http://www.andersramsay.com/2012/04/24/agile-ux-vs-lean-ux//

Bill Scott, 2012

http://looksgoodworkswell.blogspot.com/2012/10/lean-ux-agile-development-rationalizing.html/

JB Brown, 2012

http://secure.nordstrominnovationlab.com/pages/our_process_told_as_our_team_s_timeline/

Andrew Wright, 2013

http://nform.com/blog/2013/02/when-to-apply-ux-effort-in-agi-1

Craig Brown, 2013

http://www.betterprojects.net/2013/03/the-boring-ux-and-agile-discussion.html

VALUE PROGRESSION

B. Joseph Pine II, James H. Glimore,1998

http://hbr.org/1998/07/welcome-to-the-experience-economy/

Tim Brown, IDEO,2003

http://www.peterme.com/archives/week_2003_10_19.html/

B. Joseph Pine II, James H. Glimore, 2011

http://www.emeraldinsight.com/content_images/fig/2610420104001.png

Sam Hill, 2012

http://panstudio.co.uk/2012/06/experience-identity-ideology/

DESIGN RESEARH

Elizabeth B.-N. Sanders, 1999

Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New Tools, in Proceedings of the First International Conference on Design and Emotion, C.J. Overbeeke and P. Hekkert (Eds.), TU Delft, 1999

• “…Market research methods,…, have been focused more on what people say and think (through focus groups, interviews, and questionnaires).”

• “… Design research methods were focused primarily on observational research (i.e., looking at what people do and use).”

• “The new tools are focused on what people make, i.e., what they create… in expressing their thoughts, feelings and dreams.”

Elizabeth B.-N. Sanders, 1999

Elizabeth B.-N. Sanders and Uday Dandavate, Design for Experiencing: New Tools, in Proceedings of the First International Conference on Design and Emotion, C.J. Overbeeke and P. Hekkert (Eds.), TU Delft, 1999

Liz Sanders, 2006

http://www.masternewmedia.org/interface_and_navigation_design/design-research/state-of-design-research-from-market-driven-era-to-user-centered-innovation-MakeTools-Liz-Sanders-20071019.htm

Liz Sanders, 2008

http://www.dubberly.com/articles/an-evolving-map-of-design-practice-and-design-research.html

Christian Rohrer, 2008

http://www.nngroup.com/articles/which-ux-research-methods/

Ondřej Válka, 2010

http://valka.info/notes/2010/01/web-site-design-process-techniques/

Jonathan Strohl, 2012

http://www.forsmarshgroup.com/index.php/blog/post/the-importance-of-eye-tracking-in-user-experience-research/

INNOVATION

Tim Brown, IDEO, 2009

Tim Brown, Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation, Harper Business, 2009

Roberto Verganti, 2009

Verganti, R. (2009). Design-driven innovation: changing the rules of competition by radically innovating what things mean. Boston, MA: Harvard Business Press. http://www.designdriveninnovation.com

IDEO, 2010 - 2011

http://www.ideo.com/images/uploads/hcd_toolkit/HCD_DELIVER_PDF_WEB_opt.pdf

Don Norman, Roberto Verganti, 2012

http://jnd.org/dn.mss/Norman%20%26%20Verganti.%20Design%20Research%20%26%20Innovation-18%20Mar%202012.pdf

Jim Kalbach, 2012

http://experiencinginformation.wordpress.com/2012/06/03/clarifying-innovation-four-zones-of-innovation/http://experiencinginformation.wordpress.com/2012/07/29/incremental-innovation-is-underrated//

10%

20%

20%

50%

Suggested distribution of resources

OTHER

Richard Buchnanan, 1998

http://www.ida.liu.se/~steho/und/viskult/468816.pdf

Buchanan, R. 1998. Branzi’s dilemma: design in contemporary culture. Design Issues 14(1):3-20.

Chalis Hodge, 2001

http://3.bp.blogspot.com/-7J0tM_FyUrg/T3RgU3HhyII/AAAAAAAAB7s/8cYSHtFzjUk/s1600/all-disciplines_challis-hodge.jpg

B. Joseph Pine II, James H. Glimore1998

http://hbr.org/1998/07/welcome-to-the-experience-economy/

To Sense To Learn

To Be To Do

Unix-D, 2005

http://www.unix-d.co.jp/en/ux/105.shtml

Luke Wroblewski, 2004

http://www.lukew.com/ff/entry.asp?121

Javier Cañada, 2004

http://www.terremoto.net/uxcosmos/UX_cosmos_javier_canada.pdf

Nico Nyman, 2005

http://www.nnyman.com/personal/2005/11/18/the-user-experience-equation/

Dirk Knemeyer, 2004

Nico Nyman, 2006

http://www.nnyman.com/personal/2006/03/03/definition-of-user-experience-second-version/

Dirk Knemeyer, 2006

http://www.uxmatters.com/mt/archives/2006/12/applied-empathy-a-design-framework-for-meeting-human-needs-and-desires-1.php

Luke Wroblewski, 2006

David Armano, 2006-2007

http://darmano.typepad.com/logic_emotion/2006/09/user_experience.html

David Armano, 2007

http://darmano.typepad.com/logic_emotion/2007/06/agency-ecosyste.html

Ardelius, 2007

Holger Maasen, 2006

http://boxesandarrows.com/ux-design-planning-not-one-man-show/

Flow of Experience in Time

Klaus Silberbauer , 2009

218

Lyndon Cereo, 2009 (?)

219http://www.slideshare.net/lycerejo/hierarchy-of-user-experience-needs

Info-Design, 2010 (?)

220http://www.info-design.net/laborbuch/2010/10/user-experience/

Stephen Anderson, 2011

221http://uxmag.com/articles/towards-an-ethics-of-persuasion/

Ethics of UX

Cloudforest Design, 2012

http://cloudforest.tumblr.com/image/15189047661

Dave Malouf, 2012

http://www.core77.com/blog/conferences/ixda_interaction12_preview_state_of_interaction_design_diverging_by_david_malouf_21597.asp

Chris Risdon, 2011- 2012

http://www.slideshare.net/livebysatellite/web-visions-portland2012ss

Peter Merholz, 2012

http://www.peterme.com/2012/09/

http://vimeo.com/52634329“UX as Movie Director.”

Jared Spool, 2012

http://www.slideshare.net/jmspool/mobile-ux-in-the-eye-of-the-perfect-storm-r2-1-up

Aaaron Housain, 2012

http://designingforexperience.com/2012/11/13/the-three-lenses-of-innovation-cx-ux/

Aaaron Housain, 2013

http://designingforexperience.com/2013/01/28/why-ux-and-cx-have-to-relate-to-organizational-change-ex/

Bruce Tognazzini, 2013

http://asktog.com/atc/the-third-user/

Hienadź Drahun@HDrahun

Hienadz.drahunhienadzdrahun