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الورشة الإقليمية الثانية
Citation preview
Ministry of Education Kingdom Of Saudi Arabia
BuildinCulture g a TQM Through Kaizen
“Kaizen For Institutional Development”And
“Kaizen In Schools”
Dec 2010
Designed and Delivered By:
Jayanth Murthy, Director
Kaizen Institute
jmurthy@kaizen.com
It is not buildings and machines that make a society great!
It is people that make it great!
Human capital is much richer
than any other wealth!
Education builds wealth!
Profound Truths…
Objectives of our association
1.To Train and Certify staff from within the Ministry Of Education as internal Kaizen Champions
2.Support Implementation of Kaizen within different departments and offices of Ministry Of Education
3.Support the Sustenance through Audit & Review of the improvements
4.Design, launch and integrate Kaizen and Innovation into the school curriculum in KSA
Table of Contents
•Background and Objectives
•Kaizen - Total Service Management (TSM)
•Kaizen® Institute Delivery Model
•Commercials
•Kaizen® Institute Value Proposition
•About Kaizen® Institute
Background
•Kaizen Institute (KI) has been associated with over 2000 organizations across the world over the last twenty five years, providing assistance in training and implementation of Kaizen paradigms and practices to private and public organizations. The focus is on helping organizations learn and implement Kaizen Management System, which makes them more efficient and effective.
•The mandate to Kaizen Institute is always to help the client build a sustainable, continual improvement focused work culture that fosters total employee involvement.
•The Kaizen Institute – www.kaizen.com – established by Sensei Masaki Imai (considered the father of Kaizen) operates globally. KI operates in over 25 countries and has it global head office at Zug near Zurich, Switzerland.
Objective:
•Jayanth Murthy is the founding partner and the director of Kaizen Institute for India, Middle East and Africa region. He is invited by the Ministry of Education, KSA, to present the concept of Kaizen and it applications. The Ministry intends to adopt and deploy Kaizen as part of it ongoing efforts to promote a Total Quality Culture in KSA.
Table of Contents
•Background and Objectives
•Kaizen & Total Service Management (TSM)
•Kaizen® Institute Delivery Model
•Commercials
•Kaizen® Institute Value Proposition
•About Kaizen® Institute
Our Mission
K A I Z E N = Continuous Improvement
Change
for the better
Z E N
K A I
Everyone!Everyday!Everywhere!
The Four P’s of Continual Improvement
Journey to World Class
The 4 Ps of Improvements through Kaizen
L6
L5
L4
L3
L2
L1
Flexible workingin
teams
”Best in class”
Optimizationas a team
Processimprovemen
t
Co-operation
Selforganization
Create a goodfoundationthrough
Lock in gains by
Empower peoplefor
Control processto become
Save through
Improve through
Awareness of waste5S Campaign
Standardization
Processmapping,Problem-Solving-Story,
Value Stream Mapping
Visual Management,Policy Deployment
Analyze tasks,Apply mobility concept, Create flexible layouts
Benchmarking,Exchange of experience
Workplace organization,Cleanliness & Safety,Awareness of MUDA
Zero errors,Reduced searchtime,best, easiest, safest method
Leadership with measures,OrganizationalAlignment & „buy-in“
Collaboration,Mobility,Space optimization
Best in class in:Quality,Productivity,Speed
Reduced Process costs,Faster turnaround time,Optimize value flow,Less paper
6 Levels of Service Excellence
upto 60%
upto 80%
50%-100%
50%- 80%
to 30%
Reduction of the Lead Time – of all KEY processes
Better organized office, and teams etc
Reduction of searching time- data, files, material, people..
The focus is on process improvement The typical impact is…
Benefits of Kaizen Implementation
Increase in productivity – of people, meetings etc
Office material availability – brochures, books, stationery,
etc
The most important benefit…Is on organization culture!
Kaizen builds a productivity and total quality culture supported by
continual improvement
Invaluable..!!
Many countries are already implementing Kaizen!
Where? How? Impact Consultant
USA In many state Government – in health care, defense etc
Train and implement Kaizen and Lean
More efficiency, less waste
Internal
India State Government – Gujarat
Started with Depart of Education
Positive Kaizen Institute
Mauritius Entire Government
1000’s of Government officers trained
Has become a case study
Kaizen Institute
African Union Commission
Within the commission
Training 100’s of officers
Good impact, ongoing!
Kaizen Institute
Dubai DED – Dept Of Economic Development
Pilot Implementation
Positive Kaizen Institute
This is only a partial list of the entire global efforts to adopt Kaizen
Kaizen® Institute - Differentiators
•Pioneers in Kaizen Implementation:
•Founded by Sensei Masaki Imai 27 years ago back
•Hands on – actions & results v/s mere prescription, with improved processes giving results
•Global Footprint
•Presence across all the continents; in more than 29 countries
•More than 25 Kaizen Coaches focused on Middle East
•Standardized Global Delivery Methodology
•High quality training/ coaching/ consulting skills used and appreciated by fortune 100 companies and different public sector organizations across the world
Table of Contents
•Background and Objectives
•Kaizen - Total Service Management (TSM)
•Kaizen® Institute Delivery Model
•Commercials
•Kaizen® Institute Value Proposition
•About Kaizen® Institute
1985, Switzerland
Zug, Switzerland
300+ Worldwide
Year founded
Headquarters
Consultants
Market Segments Manufacturing (automotive, supply chain, machinery, construction, electrical, industrial …)
Process industry(chemicals, metals, food and beverages.....)
Service(banking, insurance, publishing, retail, logistics ...)
Hospitality(resorts, hotels, restaurants ...)
Public Sector(healthcare, education, government departments, not for profit ...)
Kaizen® Institute
Global Headquarter - Zug, Switzerland
KAIZEN® Institute - worldwide
New Zealand
Australia
Malaysia
Japan
China
Mauritius
Kenya
India
Germany
Switzerland
Austria
Poland
Russia
Sweden
Slovakia
Czech
HungaryRomania
Italy
Portugal
Spain
France
Belgium
Brazil
USA
Mexico
Canada
UAE
Global OperationsBusiness Unit
Uganda
Masaaki Imai
1930 1955 1962 1976 1980 1985 2000
Masaaki Imaiwas born in Tokyo,
Japan
Received Bachelor's degree and did graduate work at Tokyo
University
Worked at Japan Productivity Center
Founded Cambridge Corporation
based in Tokyo
Served as President of the Japan Federation ofRecruiting and Employment Agency
Associations
Founded KAIZEN Institute inZug, Switzerland
ShoichiroToyoda195
2 -Nagoya,
Japan
TaiichiOhno 1912
– 1990Dalian, China
Traveled with Taiichi Ohnoin US, Australia and New
Zealand
Traveled with Shoichiro Toyoda
in the US
MasaakiImai1930 -
Tokyo,
Japan
KAIZEN®
•Methods / Techniques / System
(JIT, TQM, TPM, VSM)
- KAIZEN® Team Training
- KAIZEN® Leadership
- Show case Audit
Management
Gain understanding
Share experience
Develop potential
In-house-Training
ExternalKAIZEN ®
College
Benefit
Learning by doing
Implement real change
Generate results
GEMBA
Manage-ment
Benefit
• GEMBA KAIZEN® Workshop• OEE Improvement
- Upstream KAIZEN® Workshop
- Coaching, Audit
- KAIZEN® Leadership• Value Stream Management• Productivity Improvement
- Coaching
- Presidential Diagnosis
•Methods / Techniques / System
(JIT, TQM, TPM, VSM)
- KAIZEN® Manager Training
- KAIZEN® Leadership Training
- Show case Visit
ContinualImprovemen
t
Training Consulting
KAIZEN® Services
Education
Stages of the competence
Certification
KAIZEN® College
ALUMINIUM WALZWERK
ISOMAX
Partial List - Global Clients
Many countries are already implementing Kaizen!
Where? How? Impact Consultant
USA In many state Government – in health care, defense etc
Train and implement Kaizen and Lean
More efficiency, less waste
Internal
India State Government – Gujarat
Started with Depart of Education
Positive Kaizen Institute
Mauritius Entire Government
1000’s of Government officers trained
Has become a case study
Kaizen Institute
African Union Commission
Within the commission
Training 100’s of officers
Good impact, ongoing!
Kaizen Institute
Dubai DED – Dept Of Economic Development
Pilot Implementation
Positive Kaizen Institute
Objectives of our association
1.To Train and Certify staff from within the Ministry Of Education as internal Kaizen Champions
2.Support Implementation of Kaizen within different departments and offices of Ministry Of Education
3.Support the Sustenance through Audit & Review of the improvements
4.Design, launch and integrate Kaizen and Innovation into the school curriculum in KSA
KAIZEN® and GEMBAKAIZEN® are registered trade marks of KAIZEN INSTITUTE Ltd.All rights reserved
Thank you! Question?
jmurthy@kaizen.com
www.kaizen.com
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