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© Copyright R. Giroux1
The Community CollegeEDU 665
Weekend 2 presentation
Central Michigan UniversityHumber College Centre
© Copyright R. Giroux2
Student Services
• Guidance• Pupil• Student Personnel• Student Services
Integral Part of Educational Process
Used Interchangeably
© Copyright R. Giroux3
What is Student Services?
Administration• Admissions, records, alumni,
publications, information services
Student Life• Student activities, physical education,
conduct, athletics, recreation
Community• Outreach, drop-in, community
recreation
© Copyright R. Giroux4
Student Services? Cont’d
Human Development Instruction• BJRT, P.E. elective, human growth,
human potential seminars, vocational exploration, leadership
Counselling• Counselling, health services,
placement, financial aid, out-of-classroom “latent curriculum”
© Copyright R. Giroux5
Student Services Functions
Administration, registration and records
1. Pre-college information2. Application appraisal3. Educational testing4. Personnel records5. Student registration6. Academic calendar/regulations
© Copyright R. Giroux6
Student Services Functions – cont’d
Guidance and counselling
1. Applicant counselling2. Student advisement3. Group orientation4. Student counselling5. Career information6. Health services7. Financial aid8. Placement services
© Copyright R. Giroux7
Student Services Functions – cont’d
Student Life
1. Orientation2. Student activities3. Student self-government4. Athletics5. Social regulations – pub nights,
concerts
© Copyright R. Giroux8
Student Services Functions – cont’d
Human Development and Instruction
1. V.P.P.2. Life skills3. Human growth and development4. Human potential seminars5. Physical education6. Outdoor education7. Student leadership program - awards
© Copyright R. Giroux9
Humanistic Model of Student Services
(Focus on Development)President
Dean of Students
Administrative unit
Student Life unit
Counselling unit
Communityguidance unit
records campus life counselling outreach services
admissions athletics health centre off-campus programs
financial aid student activities
testing drop-in centre
alumni group work placement services
© Copyright R. Giroux10
The Need for Student Services
Career goalsTarget population
Varied abilitiesMarital status, single parents
Mature studentsFinancial status
AspirationsAges
Heterogeneity
Challenge for Program Flexibility
© Copyright R. Giroux11
StudentSecondary school liaisonAdmissionsRegistrationOrientation
Faculty support
Instructional ProgramsFaculty
Financial aidHealth, CounsellingAthleticsStudent affairsProfessional Dev.Learning resource centresHousing
Faculty supportPlacement/alumni
services
Total Educational Experience
© Copyright R. Giroux12
Checklist for Student Services
Admissions, Registrations and Records Units
Assigned Functions
Related tasks
Pre-college information
• conferring with high school groups• preparing & distributing descriptive materials• handling enquiries about college attendance
Applicant appraisal • evaluating transcripts of previous work• serving on admissions committee• synthesizing available personnel data
Educational testing • selecting appropriate testing instruments• administering tests to incoming students• developing normative & predictive data
© Copyright R. Giroux13
Checklist for Student Services
Admissions, Registrations and Records Units
Assigned Functions
Related tasks
Personnel records • developing an integrated records system• maintaining policies re: records accessibility• conducting research on student characteristics
Student registration • designing forms and procedures• processing class changes, withdrawals etc• projecting future enrolments
Academic regulations • implementing academic policies• evaluating graduation eligibility• interpreting requirements to students
© Copyright R. Giroux14
Checklist for Student Services
Placement and Financial Aid Units
Assigned Functions
Related tasks
Final aid • administering student loans• handling part-time employment• seeking funds for grants• analyzing financial needs of students
Graduate placement • maintaining liaison with employment agencies• consulting with perspective employers• arranging placement interviews• conducting follow-up studies
© Copyright R. Giroux15
Checklist for Student Services
Student Activities Unit
Assigned Functions
Related tasks
Student self-government
• advising student governments• conducting leadership programs• supervising student elections
Co-curricular activities
• analyzing needs for activities & facilities• developing informal programs in student centre• supervising activities budget
Social regulatory • implementing social policies• maintaining social calendar• handling cases of social misconduct
Student inductive • training student guides• interpreting student services & regulations• introducing students to college activities
© Copyright R. Giroux16
Checklist for Student Services
Guidance and Counselling Unit
Assigned Functions
Related tasks
Applicant consulting • interpreting tests results for applicants• interpreting curricula requirements• assisting students in selecting courses
Student advisement • scheduling advisees in classes• interpreting senior college requirements• interpreting study skills to individuals
Group orienting • conducting orientation classes• interpreting occupational information• teaching effective study skills
© Copyright R. Giroux17
Checklist for Student Services
Guidance and Counselling Unit
Assigned Functions
Related tasks
Student counselling • making use of diagnostic tests• conducting counselling interviews• interpreting occupational information
Career information • identifying sources of occupational information• studying manpower needs within the community & region• developing effective methods for disseminating career information
© Copyright R. Giroux18
Checklist for Student Services
Central Administration Unit
There are 4 additional functions which are theconcern of each administration unit, but whichrequire centralized implementation & coordination ifthe student personnel program is to have therequired unity of purpose and action.
The following functions are of prime significance forthe administrator who supervises the total student personnel program
© Copyright R. Giroux19
Checklist for Student Services
Central Administration Unit
Assigned Functions
Related tasks
Program articulation
• arranging for staff to serve on faculty committees• arranging joint meetings of staff & H.S. counsellors•visits of staff to senior colleges (universities)
In-service education
• providing for counsellor supervision• arranging for faculty advisor training•staff participation in professional meetings
Program evaluation
• studies of student characteristics & needs• follow-up studies of former students• developing experimental projects
Administrative organization
• identifying staffing needs• preparing program budgetary requests• job descriptions & organizational patterns
© Copyright R. Giroux20
Characteristics of Traditional Model
• Subject matter orientation• Not related, or indirectly related, to
community• Emphasis upon deliberate study of
abstract principles• Instruction formalized in terms of
content, grades, credits, examinations
© Copyright R. Giroux21
Characteristics of Non-Traditional Model
• Problem-solving orientation• Directly related to community• Emphasis upon immediate response
to concrete and contemporary issues and problems
• Instruction formalized in terms of the needs, aspirations and potentialities of people
© Copyright R. Giroux22
Principles in Planning a College for the Community
1. In a community college, the campus is the length and breadth of the college district
2. The community services program should be designed to bring the community to the college and take the program out into the community
3. The educational program of the community college should not be limited to formalized classroom instruction
4. The community college recognized its responsibility as a catalyst in community development
5. The community services program should be tailored to meet community needs and not needlessly duplicate existing services in the community
© Copyright R. Giroux23
Organizational Clusters
• Credit and non-credit programs• Cultural and community
recreation• Assessment counselling &
testing• Compensatory program• Community development• Business and industry• Resource centre• Seminars and workshops –
short coursesless elitist
more elitist
© Copyright R. Giroux24
Classifying an InstitutionInstructional programs• fixed transfer & occupational-
technical curricula• preparatory or remedial programs• certificate curricula• single courses, credit• para-professional program• term-length, non credit courses,
short courses• seminars, workshops, conferences,
lectures, panels, concertsNon-instructional programs• co-ordinated activities• Consultative activities
More Traditional
More Non-Traditional
Max Raines
© Copyright R. Giroux25
System for Instruction
Student ReadinessServices, admissions, registrar, counselling, high school liaison
TeachingWhat is good teaching? Indices. College of the Mainland
ProgramsProgram evaluation
AccreditationGrad placement, alumni services
© Copyright R. Giroux26
What is Good Teaching?
• Organization & Structure of Learning• Learning Materials• Perceived Value of Content• Student Perception of Personal
Growth• Class Leader or Manager as a
Teacher• Quality of Student Interaction with
Learning Manager or Teacher
College of the Mainland
© Copyright R. Giroux27
A. Organization & Structure of Learning
1. What I am to learn is made clear2. Assignments are clear and definite3. I understand how I am being graded4. I am graded on the basis of what I am expected
to learn5. Classes meet and are dismissed on time6. The amount of work assigned is about right7. The time allowed to cover the material is about
right8. I received a printed course document which is
useful9. The course is well organized10. The course is following the printed course
document
© Copyright R. Giroux28
B. Learning Materials
1. Printed materials are readable2. The textbook is satisfactory3. I like the materials used4. The audio-visual materials for the course
are helpful5. Students have a choice of learning
materials6. Necessary materials are usually available7. The learning materials are helpful8. Materials are understandable9. The library is helpful to me in this course10. Materials seem to be presented on my level
© Copyright R. Giroux29
C. Perceived Value of Content
1. What I am learning is worthwhile2. Important topics are stressed3. I have become interested in further study
of the subject4. I can use what I am learning5. I would rate this course higher than others
I have taken here6. Taking this course has been a good
experience7. I attend class regularly8. I would rate this course higher than most I
have taken9. Most people would benefit from this course
© Copyright R. Giroux30
D. Student Perception of Personal Growth
1. This course is changing my view of myself2. I am developing a better understanding of
other people3. This course is helping me rely more on
myself4. I feel closer to other people as a result of
this course5. I now know more about myself6. I will now probably study more on my own7. This course is changing how I think8. It is easier now to see other points of view9. I am learning that I can change the way
things are
© Copyright R. Giroux31
E. Class Leader or Manager as a Teacher
1. Overall the instructor is a good teacher2. The instructor seems to be interested in the
subject3. The instructor speaks clearly 4. The instructor answers questions5. The instructor knows a great deal about the
subject6. The instructor is sure and confident7. The instructor is usually free from annoying
mannerisms8. The instructor keeps my interest9. I would like to take another course from this
instructor10. The instructor’s answers to questions are
accurate11. The instructor can handle difficult situations
© Copyright R. Giroux32
F. Quality of Student Interaction with Learning Manager or Teacher
1. The instructor keeps regular office hours2. I can get help from the instructor outside of
class3. The instructor shows respect towards students 4. The instructor takes an interest in students as
persons5. Students can express their opinion6. Differences of opinion are allowed7. Grading is impartial8. There is quite a bit of student participation in
the class9. The instructor seems to like being with the
students10. No one in this course gets special treatment
© Copyright R. Giroux33
Program Evaluation - Current Approaches
1. Auditing or Inspection approach
2. Random feedback3. Punitive vs Growth approach 4. Economic approach5. Program size6. Written report7. West Wind approach8. Intestinal Intuitive approach9. Systematic approach for
Accountability
© Copyright R. Giroux34
Program Evaluation Overview
1. Characteristics• focus ‘self’ appraisal• assessment oriented• growth oriented
2. Indices• program mastery – skills• persistence, attrition, retention - # of grads• placement, starting salaries, others
3. Target• students, graduates - thru follow-up• advisory committees, employers
4. Visiting Teams – Program ‘Growth Audits’
© Copyright R. Giroux35
Principles in Implementing Program Evaluation
1. Self Appraisal more effective than outsiders
2. Best to build, modify or construct evaluation instruments than ready made (option to review)
3. Everyone involved – Informed (what will we do?)
4. Comparison with self, not others, promotes growth – measurement of growth cannot be made against objectives of other programs
5. Provides starting point – for review or development
6. Should be continuous7. Strategy is most important
© Copyright R. Giroux36
Program Evaluation Common Elements
1. Systematic2. Self study3. Non threatening – growth oriented4. Assessment5. Targets
• students, faculty, graduates, employers, ad hoc advisory committees
6. Indices determined• mastery, placement, persistence, salaries
7. Visiting Team
(must systematize questions)
© Copyright R. Giroux37
Overview of Program Evaluation
Input
Front end assessment
How do you know student is ready for program?
ProcessProcess evaluationIndices• Objectives• Modes of Instruction• RelevancyHow do you know student is learning?
Output
Indices of Program evaluation
How do you know when you have a good program?
© Copyright R. Giroux38
Student
Diversity
Tying it all together
© Copyright R. Giroux39
Student
Diversity
Readiness
Teaching
Program
Tying it all together
© Copyright R. Giroux40
Student
Diversity
Readiness
Teaching
Program
Community Services
Student Support
Tying it all together
© Copyright R. Giroux41
Student
Diversity
Readiness
Teaching
Program
Community Services
Student Support
AdministrationCollege Services
Administration• Personnel• Finance –
budget• Physical plant• Security
Instructional Support• Staff development• Library• Information tools
Instruction
Foundation
Vision Mission Values Strategic Directions
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