Knowledge management is managing the organization’s knowledge by means of systematic and organized...

Knowledge management is managing the organization’s knowledge by means of systematic and organized processes.

For acquiring, organizing, sustaining, applying , sharing, renewing, both tacit and explicit knowledge of employees.

d i k u w

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e

Information Centric

Knowledge Centric

Explicit knowledge

Data Information Knowledge Understanding Wisdom

doing things right

doing the right things

description : what

instruction : how to

explanation : why

what is best

Tacit knowledge

Knowledge Management Terminologies

Knowledge Discovery

Development of new tacit or explicit Knowledge From data information / synthesisof prior knowledge.

Retrieving knowledge (Explicit / Implicit ) that resides within :- People (Individuals/Groups). Artifacts (Practices/Technologies/Repository.

Knowledge Capture

Tacit / Explicit knowledge is communicated to other Organization’s participants.Sharing means effective transfer, so that the recipient can understand it well enough to act on it.Knowledge sharing may take place across individuals as well as across Groups/Departments.

Knowledge Sharing

Knowledge Auditing

Knowledge auditing is assessing the amountof Knowledge can be used in organization’s Products services and processes.

KnowledgeDiscovery

KnowledgeCapture

KnowledgeSharing

KnowledgeAuditing

KnowledgeUsing

Recreating Knowledge

Operational Processes

Coordination Processes

Co-ordination Processes

Analyse Define

Effect Plan

Scope Definition

Generation of Knowledge Maps

Analysis of KM

Analysis of Knowledge Culture

It defines range of organizational domain to implement knowledge management system.

Scope should start with small to big.

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Knowledge map shows in structured way.

Current knowledge generators, holders as storage places.

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Analysis of knowledge management

In this sub process we understand the existing knowledge management system.

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Inculcating a culture of sharing Aligning of Individual goals with organization

Enabling team work and activity sharing through Incentives Formally building communities of experts Encouraging cross

functional innovation teams Assigning ownership of Knowledge categories to people/groupsConducting periodic Knowledge audits

Changes in organizatio

nal structure

Continuous improvement

Collaboration

Culture

Changes on

employee job

expectations

Analysis of knowledge culture

It is to understand the knowledge culture in the organization.

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Definition of Improvement Goals.

KM Measurement Planning.

KM Culture Goals.

Define

Determination of KM Domains

Definition of Processes and Methods

Definition of Rules, Rights, and Responsibilities

Determination of Infrastructure

Plan

KM Piloting

KM Measurement

Feedback Evaluation

KM Update

Effect

Operational Processes

Identification of Need For Knowledge

Knowledge Creation

Knowledge Collection and Storage

Knowledge UpdateKnowledge sharin

g

KM=( P +

K )s

Share

Technology

Knowledge Management

People Knowledge

Knowledge Pull

Knowledge Push

Identification of Need Determination of Requiremen

ts

Establishment of Search Criteria Search for Candidates Evaluation of Candidates Selection of Candidate(s) Adaptation of Candidate(s)

Announcement of Knowledge Knowledge Sharing Occasions

Identification of New Ideas Evaluation of New Ideas Collection of Candidates Evaluation of Candidates Selection of Candidate(s) Creation of Knowledge

Identification of Knowledge Evaluation of Existing Knowledge Package Design Package Codification Package Integration Update of Knowledge Map

Identification of Change Evaluation of Change Impact Knowledge Impact

Convert the requirements to search criteria.

Search criteria for each repository to be searched.

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Apply the search criteria to search for candidates.

A set of candidates.

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Analyze each candidate and determine to what extent each one fits the requirement and what changes would be needed per each.

Predict the cost for adopting the candidate to current situation.

Descriptive qualitative and quantitative information about each candidate.

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Determine the best candidate.

Verify the predicted adoption cost against the estimated costs of creating new knowledge.

Decide whether to use candidate or to create knowledge a new.

A candidate for adoption or decision to create new knowledge.

Perform needed modifications on the candidates.

A modified candidates.

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Identify a new Idea.

A record of the idea.

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Evaluate the idea for its potential.

Detail the impact of the idea.

Determine the requirements on the knowledge needed to realize the idea.

A detailed description of the possible impact of the idea, or reasoning for denying the idea.

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Search internal and external sources for possible approaches to the needed knowledge or the new idea.

A set of candidates for the desired knowledge.

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Search for knowledge.

Identified knowledge.

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Analyze the knowledge towards the potential of later use in the organization (variety of reuse-situations and frequency of appearance).

Decide whether to integrate the package to a repository or not.

Decision upon integration of knowledge to a repository.

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Analyze the type of knowledge and determine a suitable medium for it.

Create an according package.

An empty package for knowledge codification.

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Codify the knowledge into a package.

Meta information on the knowledge.

A knowledge package containing the codified knowledge.

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Identification Of Need

Identify the need for knowledge.

The identification itself determining that somewhere there is a need(expressed by someone) for knowledge for a specific purpose.

Determination of Requirements Determine what kind of knowledge is needed, e.g. process, method ,module, etc.

Define the requirements on the knowledge needed, e.g. what input or output a process should have etc.

Requirements on the knowledge.

Cost estimation for knowledge creation.

Evaluation of Candidates

Analyze the capabilities of each candidate against the requirements.

Regarding each candidate , estimate the cost of realizing the related idea and the potential it has.

Descriptive qualitative and quantitative information about each candidate.

Selection of Candidate(s)

Select a candidate from the set of candidates.

Decision on candidate for knowledge generation.

Creation of Knowledge

Process the selected candidate thus creating new knowledge.

New knowledge.

Evaluate the identified change towards its impact on the knowledge. Determine the needed changes on knowledge. Determine whether the update is sensible to perform. Determination of the update needed.Decision on whether to perform the update.

Identification of change

Identify a change having impact on knowledge.

Identified changes requiring knowledge to change.

Evaluation of change impact Update the knowledge as determined.

Discard the knowledge, i.e. mark it outdated, archive it, remove it from the running system.

An update repository with updated or removed knowledge.

Analyze the knowledge towards a known need of persons.

Announce the new knowledge to the identified person(s).

Information about new knowledge.

Knowledge Sharing Occasions

Announcement of Knowledge

Analyze available knowledge towards who is known to need it.

Get people together and enable them to share this knowledge.

Knowledge has been shared among the participants.

The package is integrated into the repository.

Any related inventory , directory, etc. is updated to show the newly added package.

An updated repository and according meta –directories.

Analyze the change towards the need to update the knowledge map.

Update the knowledge map if needed.

An updated knowledge map.

Knowledge

Discovery

Knowledge Capture

Knowledge Creation

ExplicitTacit

KM Infrastructure

Internal External

Understanding Knowledge

Knowledge Combination

Knowledge Evaluation RelevanceValue

Accuracy

Broad Understanding

Knowledge FilteringCategorizati

on

Organization

Classification

Knowledge Repository

Knowledge Sharing

Knowledge Application

Extensive Knowledge Performance

Expert System

Workflow

Patent Management

System

Knowledge Update

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